Delighted with my new dining set from MFI. Shopped around and MFI were competitively priced compared to other companies selling the same furniture. Deliver took a bit longer than the expected 2-7 days... Ver más
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Consulta las opiniones de los clientes
Well done MFI. Supetb customer service. Followed up an issue. Phoned me regularly without my having to chase them. Listened to me. Were polite and friendly. What a breath of fresh air. Other companies... Ver más
I was pleasantly surprised to receive such good service from MFI today. Jade Sutton was excellent to deal with, prompt, professional and personable! She checked my order and followed up on my enquiry... Ver más
La empresa ha respondido
Very happy with these switches and sockets. MFI do not do the USB sockets I wanted (in addition to the standard ones) so I bought these from another (much more expensive) supplier and was delighted to... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
You’re invited to join us! Create the perfect home with MFI.
Información de contacto
1 Sustainability Way, Farington Moss, Leyland, PR26 6TB, Reino Unido
- info@mfi.co.uk
- mfi.co.uk
4,7
Excelente
2 mil opiniones
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Value for money
I found the quality and design very good, with the price being very affordable too. Delivery was prompt. I would use this supplier again.
9 de marzo de 2026
Opinión espontánea
Respuesta de MFI
Good morning,
Thank you for your fantastic 5-star Trustpilot review!
I am really happy to see you have had a great experience with us!
Hearing you would use us again is simply the best compliment we can receive! 😊️
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Found what I wanted that wasn’t in…
Found what I wanted that wasn’t in stock anywhere else. Website easy to use
25 de septiembre de 2026
Respuesta de MFI
Good morning,
Thank you for your lovely 5-star Trustpilot review!
I am really happy to see you have had a great experience with us!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Great service
26 de agosto de 2026
Respuesta de MFI
Good morning,
Thank you for your amazing 5-star Trustpilot review!
I am really happy to see you have had a great experience with us!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Excellent Customer Services
Victoria Mansfield was excellent - called me back at the agreed time and helpfully explained how I could sort an issue out with one of the products that I had ordered. Nice to see that when something goes wrong MFI are helpful and will make me shop with them again.
18 de septiembre de 2026
Opinión espontánea
Respuesta de MFI
Good morning,
Thank you for your lovely 5-star Trustpilot review!
Whilst I am sorry to hear you experienced an issue, however, I am really glad to see you have had a good experience with us, and that Victoria was most helpful in resolving your query.
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Beautiful product and easy to order
25 de septiembre de 2026
Respuesta de MFI
Good morning,
Thank you for your brilliant 5-star Trustpilot review!
I am really happy to see you have had a great experience with us, and that you love your item!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Respuesta de MFI
Good morning,
Thank you for your lovely 5-star Trustpilot review!
I am really happy to see you have had a great experience with us, and your delivery was quick!
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Jade @ MFI
Great service and website
Great service and website. Keep coming back for more 😊
25 de septiembre de 2026
Respuesta de MFI
We're so happy to hear you're enjoying our service and website! We appreciate you coming back for more.
Kelvin @ MFI
Unusual green striped towels
Unusual green striped towels - very speedy delivery.
22 de septiembre de 2026
Respuesta de MFI
We're happy to hear that our unique towels arrived so quickly! We appreciate your positive feedback.
Kelvin @ MFI
Beautiful bedding options
Beautiful bedding options, the material is fantastic quality and the designs are elite.
22 de septiembre de 2026
Respuesta de MFI
Thanks so much for your recent Trustpilot Review!
We are absolutely thrilled to hear that you love our bedding options, and that you find the material quality fantastic and the designs elite.
We hope they make a beautiful addition to your home!
Kelvin @ MFI
Great choice and great prices
24 de septiembre de 2026
Respuesta de MFI
Thank you for your wonderful review! We are so pleased to hear that you found a great selection and appreciated our pricing. We truly value your positive feedback and look forward to assisting you again soon.
Kelvin @ MFI
The chap on the phone was so helpful
The chap on the phone was so helpful, kind and engaging.
24 de septiembre de 2026
Opinión espontánea
Respuesta de MFI
Thank you for your five-star review! We are so pleased to hear that you had such a positive experience with our team member over the phone. We appreciate your kind words!
Kelvin @ MFI
Perfect
Perfect! Fast delivery and really nice easy to build tv unit,coffee table and side table in walnut Looks amazing
19 de septiembre de 2026
Respuesta de MFI
Thank you for your fantastic 5-star review! We are so pleased to hear that your delivery was fast and that you found the TV unit, coffee table, and side table easy to build.
It's wonderful to know they look amazing in walnut!
Kelvin @ MFI
Excellent customer care
I spoke to customer services today and they resolved my problem immediately. I cannot speak highly enough and I would not hesitate to use MFI again solely in the fact I know the customer service do their best to help.
24 de septiembre de 2026
Opinión espontánea
Respuesta de MFI
Thank you for your fantastic 5-star review
I am so pleased to hear that our customer service team was able to resolve your problem quickly and efficiently. We always strive to provide the best possible support, and it's wonderful to know we met your expectations. We look forward to assisting you again in the future!
Kelvin @ MFI
Quick and helpful response in live chat
One of my two items was not delivered. I contacted MFI through live chat and received a quick helpful and polite response form Victoria Mansfield. She sorted out the problem and the missing item arrived the next day.
22 de septiembre de 2026
Opinión espontánea
Respuesta de MFI
Thank you for sharing your recent experience with us!
We are so pleased to hear that even with a slight hiccup, Victoria was able to quickly resolve the issue for you. It's wonderful to know that you received helpful and polite assistance, and that your missing item arrived promptly. We truly appreciate your feedback.
Kelvin @ MFI
Customer service is responsive
Customer service is responsive, friendly and helpful. Definitely a real person at the end of the phone who can't do enough to help resolve the query (refund) quickly and efficiently, keeping me updated throughout the process. i was helped all the way through to happy resolution.
10/10 for Kevin
24 de septiembre de 2026
Opinión espontánea
Respuesta de MFI
Thank you for your fantastic review!
We are so pleased to hear that you had such a positive experience with our customer service team and that your query was resolved quickly and efficiently by Kelvin.
It's wonderful to know that you felt supported throughout the process.
Exactly what I wanted arrived on time
2 de septiembre de 2026
Respuesta de MFI
Thanks so much for your recent Trustpilot Review! ☺️
Amazing to hear that our service from start to finish met all your expectations! Our teams within MFI work hard to ensure that we can continue to uphold such a high standard for all our customers 🙌
We look forward to providing you with more great products and service in the future.
Chris @MFI 🙂️
Respuesta de MFI
Thanks so much for your recent Trustpilot Review! ☺️
Absolutely fantastic news to hear that you are happy with your order, so much so, that you will be returning! 😃
We look forward to providing you with more great products and service in the future.
Chris @MFI 🙂️
Every part of my experience with this…
Every part of my experience with this company was bad. I ordered two units and both arrived with different defects. The TV cabinet had doors that are a different colour to the rest of the unit and also knocks, dings and discolouration all over. The matching cabinet has lumpy rattan as if it has been wet or damp. It also has knocks all over it.
I sent a complaint to MFI who agreed after a series of about 15 emails between different members of staff to give me just over a 10% refund for one of the items. And 5% back for the other. I didn’t receive any refund, so I asked for my refund and received one of the percentage refund. I was hoping to finish the rest of my home with some of the other items I’ve seen but would not consider shopping here because the quality is just really really bad. I could not recommend anyone using this company. The customer service is a joke. The products are a joke.
27 de agosto de 2026
Opinión espontánea
Respuesta de MFI
Thank you for your review.
We always aim to deliver perfect quality, and we are truly sorry to hear that you are unhappy with your cabinets.
Our team previously offered several remedies to fully resolve this issue, including full replacements or a complete return for a refund. As you preferred to keep the cabinets, we mutually agreed to issue a partial refund alongside an additional goodwill discount.
For clarity, the financial updates have been issued as follows:
Partial Refund: Processed on 22/09/2026.
Goodwill Discount Refund: Now fully processed.
Both amounts should reflect back into your account within our standard 2–10 working days timeframe from their respective processing dates.
If you need any further assistance with your account, please do not hesitate to contact our team directly.
Chris @ MFI
lovely generously sized throws to cover…
lovely generously sized throws to cover a large sofa. Great fabric and colour. Fantastic price
20 de septiembre de 2026
Respuesta de MFI
Thanks so much for your recent Trustpilot Review! ☺️
We are absolutely thrilled to hear that you love your new throws, and are enjoying the fabric, colour, and our competative prices to boot! I hope this makes a long lasting and lovely addition to your home 🙌
We look forward to providing you with more great products and service in the future.
Chris @MFI 🙂️
Chris Holding the MFI customer care…
Chris Holding the MFI customer care agent was most efficient when the product I received was faulty, he dealt with my complaint swiftly & effectively. I was most impressed with the service I received. Thank you Chris
23 de septiembre de 2026
Opinión espontánea
Respuesta de MFI
Thank you for your lovely 5-star Trustpilot review!
I am really glad to see you have had a good experience with us and that Chris was most helpful in resolving your query.
We really do appreciate your feedback, so thank you for taking the time to do this for us. 😊️
Victoria @ MFI
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