Mobcater Catering Opiniones 

129
•
TrustScore: 3 sobre 5

3,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

An absolute 1st class service. Rang for initial enquiry no issue answered fully all questions. Then bought item online at 13.30hrs. Well totally amazed at 08.30hrs the next day Royal Mail delivered... Ver más

Valorada con 1 estrellas sobre 5

This company is a completly useless selling Genrators that pack up after 1 year and 1 month and then mess you about completly they have no back up fo spare parts been awaiting sprare part for generato... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I would stay well clear of this company and all of their products! I bought a fryer for £997 and it broke within a month of it being installed…. It has now cost my business over £1500 in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I approached Mobcater to purchase a generator, but wasn't quite sure of what size I needed. I gave them a call and spoke to a very helpful man, I think his name was David. He was fantastic, he answer... Ver más

Información sobre la empresa

  1. Catering móvil

Información proporcionada por diversas fuentes externas

Mobile catering equipment and catering equipment supplier. We provide a range of catering appliances, catering vehicles, LPG and electric equipment. Street food equipment. Free Delivery. Popular catering brands. Buy Now Pay Later.


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

129 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,2

Todas las opiniones

(129)

3 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

This company is a completly useless…

This company is a completly useless selling Genrators that pack up after 1 year and 1 month and then mess you about completly they have no back up fo spare parts been awaiting sprare part for generator 3 months now they say have not got one will be contacting solictor

25 de septiembre de 2026
Opinión espontánea
Logotipo de Mobcater Catering

Respuesta de Mobcater Catering

Dear customer,

We're sorry we weren't able to help on this occasion. We're taking this on board and working with our manufacturers to improve how we source replacement parts in future.

MobCater

Valorada con 5 estrellas sobre 5

When I telephoned first of all

When I telephoned first of all , I received good sensible advice . I then placed my order on their website and within two days it was delivered . I had to call about something else, and again the service was great . So 10/10

30 de enero de 2026
Valorada con 1 estrellas sobre 5

STAY AWAY FROM THIS COMPANY

I would stay well clear of this company and all of their products!

I bought a fryer for £997 and it broke within a month of it being installed….

It has now cost my business over £1500 in lost sales, they are being difficult now and not letting me return their faulty item but insist I must pay to get it repaired my self and wait for them to send out replacement parts, all while losing money every day!

I am a brand new business owner and this issue had cost me in more ways than just financial, I’ve also lost customers.

23 de septiembre de 2025
Opinión espontánea
Logotipo de Mobcater Catering

Respuesta de Mobcater Catering

Hello

We’re sorry to hear about your experience, but it’s important to clarify that we are a distributor, and all products are sent brand new directly from the manufacturer. All commercial mobile catering equipment is supplied with a parts-only warranty, which is standard across the industry.

Under this warranty, any reported issue must be supported by an engineer’s installation and fault report before replacement parts or repairs can be issued. This ensures that any fault is properly verified and resolved according to the correct warranty process.

We have already taken steps to assist and requested the necessary parts to minimise downtime. However, bypassing the agreed procedure or returning equipment without authorisation may cause further delays.

It is therefore not accurate or fair to suggest to avoid since we are not refusing help — we are following the correct and lawful warranty procedure to resolve this matter.

Kind regards,
The MobCater Warranty Team

Valorada con 1 estrellas sobre 5

Scammers

Scammers - we have not still received our money back.
The equipment came faulty - we bought the new fryer on the 15th of August. It was faulty and not fit for purpose. They came to collect the fryer after few weeks and nothing yet - we have notified the bank about those scammers and if not refund is issued our bank will act on our behalf - charging back the amount paid. We spent 1.3k for a faulty fryer. To avoid

15 de agosto de 2025
Opinión espontánea
Logotipo de Mobcater Catering

Respuesta de Mobcater Catering

Dear Customer

We can confirm the manufacturer has completed the return process for your unit. We’re sorry for the delay while their assessment was carried out, this is beyond our control.

Your refund has been raised and sent to our accounts team for processing. We expect this to be completed early next week.

No further action is needed from you; the funds will be returned to the original card.

Thank you for your patience. If you have any questions, please let us know.

Regards,
The Warranty Team

Valorada con 5 estrellas sobre 5

Exceptional service

Two gas fryers delivered in less than 24 hrs…. Exceptional service plus a follow up call to make sure we had received items. Highly recommended and thank you mobcatering

9 de julio de 2025
Valorada con 5 estrellas sobre 5

Great Generator

Great communication with Gerrard a Great price a Fantastic generator fast delivery well packaged and delivered haven’t used in Ernest yet have run Generator and tested working great

1 de mayo de 2025
Valorada con 4 estrellas sobre 5

Mobcater offers efficient service

Mobcater offers efficient service, helpful advice, and quick delivery. Their team guided me to the perfect generator for my needs. Ordering was smooth and the product arrived promptly, ready to use. Great communication throughout the process. Overall, a reliable company delivering quality goods. I’m happy and will definitely use them again. Well done, Mobcater!

24 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not purchase from this company!

Do not purchase from this company!

Clear mis-selling at point of purchase and no ownership of consumer rights to rectify faulty product within standard warranty period. Many months of communication and wrangling to no end. Highly unsatisfactory service, lack of ownership, profiteering, poor and impersonal customer service!
Ultimately dealt directly with the manufacturer (Fracino) who couldn't do more to help to resolve ongoing issues that should be owned by the retailer with whom the sale was made. Fracino has taken its own action directly with this retailer as a result - interpret this as you will. Avoid at all costs!

6 de septiembre de 2024
Opinión espontánea
Logotipo de Mobcater Catering

Respuesta de Mobcater Catering

Dear Customer,

Thank you for sharing your feedback. We strive to ensure transparency in all transactions and aim to provide accurate information at every step.

The unit was in satisfactory working condition for many months after purchase. It was sold with a "parts-only" warranty, as clearly indicated on our website at the time of sale.

Upon its return organised by the customer, the unit was unfortunately damaged in transit, resulting in additional repair costs, which fall outside our liability.

All relevant details about the product and warranty were provided at the point of purchase.

Additionally, we understand a Section 75 claim was pursued through your card provider, which was ultimately declined with no evidence of mis-selling.

We appreciate your concerns and frustrations but we believe this review does not fully reflect all the circumstances.

We remain committed to providing quality service and accurate information to all customers.

Valorada con 5 estrellas sobre 5

Writing a wrong

I have recently been a little hard with Mobcatering over some miscommunication and must say they have been totally professional and helpful throughout, as things transpired the problem was caused by my own actions and I can happily say it all turned out as a good experience to deal with them.

11 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

There was nothing wrong with the…

There was nothing wrong with the delivery only for me to find that what I believe was a very good mower was far too heavy for me to use so I returned it but have heard nothing in the way of refund so am using this way to maybe get a reasponse

20 de agosto de 2023

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