Rubbish! At best, stupid, at worst, a scam! I DO NOT write indiscriminate reviews, and THIS one was contested, removed, and then reinstated. I do not recall what exactly I was reviewing here, but I... Ver más
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Consulta las opiniones de los clientes
Fast delivery of my order, there were two tiny screws missing they emailed me back straight away , followed by a phone call and dealt with the matter immediately hassle free and delivered screws im... Ver más
The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... Ver más
Ordered the commode on Sunday afternoon and it arrived the following Tuesday , we looked around and eventually found this one ,the exact width we needed .. It came flat packed but was so easy to pu... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipos de asistencia para la movilidad
- Proveedor de equipos para discapacitados
- Proveedor de equipos de fisioterapia
- Tienda de sillas de ruedas
Escrito por la empresa
An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.
Información de contacto
Reino Unido
- mobility2you.com
4,3
Excelente
282 opiniones
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Ha contestado el 83% de las opiniones negativas
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Product arrived promptly
Product arrived promptly, was as advertised and good quality.
2 de junio de 2025
The bed we ordered is amazing
The bed we ordered is amazing. Very comfortable and the price was great. A big shout out to Alps who dealt with our online order. There was a bit of a problem with the delivery, but Alps came up Trumps and organized a quick delivery. All shops need an Alps. So helpful and amazing service
21 de mayo de 2025
Opinión espontánea
Still going on
It's not been delivered parcelforce says it been damaged and it was took back to the depot. Still waiting for an answer from them.
6 de mayo de 2025
Respuesta de Mobility2you
Thank you for your feedback. This is a very unfortunate incident which was entirely out of our control. Your order was received late on Tuesday, we dispatched it on Wednesday morning, via Parcelforce. Unfortunately the parcel has been damaged in transit and we will need to liaise with Parcelforce to investigate further. On Monday we will contact you to discuss whether you wish another parcel to be sent out immediately or whether you wish to be refunded. We are extremely sorry for this matter. I must point out that it is extremely rare and that Parcelforce are one of the better courier and delivery companies. Our parcel fault rate is extremely low and rare and the majority of parcels are delivered next day via our Parcelforce service. Never the less we will raise this grievance with them also.
Andy
A lot went wrong and is unfortunately ongoing .
A lot went very wrong and is ongoing .I still have not received my Chair bought and paid for 4 weeks ago ,although I did receive the very heavy seat section of it without castors ,and without a backrest that were dumped in a large and extremely heavy Carton ,on my drive with no notification to me they had been left ,therefore found by accident—and now I am expecting the backrest and castors to arrive someday, although again no notification when ,from”Mobility 2 You “,and I am dreading it to arrive ,unannounced, and requiring the backrest and castors ,to be assembled like a DIY unit.
8 de mayo de 2025
Opinión espontánea
Respuesta de Mobility2you
Thank you for your feedback. We are extremely sorry that our service has caused you the inconvenience it has. We held the automatic dispatch of this item while you evaluated our delivery and fit options. This did take a very long time. As with all orders of this large product type, we did offer an installation service, which was declined. We also offered to cancel the transaction if the delivery method on offer was not suitable. We are now in communication with your daughter to investigate what happened with the delivery. Two cartons were delivered and signed for and it now transpires that you only have 1 carton. Regardless, we are completely committed to resolving this matter for you and will absolutely ensure that we minimise any further inconvenience and disruption. We will liaise directly with your daughter in the coming days and conclude this matter to her satisfaction.
Martin
Description and compatible with a…
Description and compatible with a certain item was not described on web site
28 de abril de 2025
Respuesta de Mobility2you
Hi. Thank you so much for your feedback. I have reviewed your issue and recognise that the compatibility information on this product could have been better. Although this is extremely rare for us and we regularly review product content, we will certainly carry out deeper reviews of the newer batch of products that this item fell into. We are extremely sorry for the inconvenience this has caused you and once again thank you for your feedback and review. We will always strive to evolve and improve.
Andy
Delivered on time
29 de abril de 2025
Deliver quickly without difficulty.
1 de mayo de 2025
Items ordered were good quality and…
Items ordered were good quality and delivered without delay. As one was out of stock I was emailed and offered a substitute at the same price.
9 de abril de 2025
A reading table to give me joy.
My reading table arrived very quickly. I was doubtful about my ability - in my 80's- to assemble it on my own. To my surprise it only took me half a morning before I was able to show it off to my friends. The red top was a pleasant surprise. thank you.
9 de abril de 2025
The service was great
The service was great items I ordered arrived within 2 days, quality was good, and the pricing was good
9 de abril de 2025
Look no further
A very price conscious company, looking after the very people with disabilities and whom may have limited savings.
6 de abril de 2025
Good well built wheel chair easy to pay…
Good well built wheel chair easy to pay for wheel chair with my debit card and wheel chair was all together i just had to put on the bits where you put your feet on that was very easy to do I am very happy with my wheel chair many thanks mobility2you from andrew
4 de marzo de 2025
Not received yet so can’t comment
27 de febrero de 2025
Respuesta de Mobility2you
Hi. Thank you for your review. There must be some confusion here. You had already called in to request a return before posting this review. We also sent you the return instructions. We would obviously like to resolve your issue but are not sure what the precise issue here is. We will attempt to contact you again also.
Thank you
Andy
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