I have to say I was pleasantly surprised at how they handled a defective item. Pure professionalism at its best. I did not subscribe but I am definitely reconsidering. A+
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I have to say I was pleasantly surprised at how they handled a defective item. Pure professionalism at its best. I did not subscribe but I am definitely reconsidering. A+
La empresa ha respondido
I recently had to request a reimbursement for a faulty item, and Jessica (Mercatalyst) made the entire process quick and painless. She handled my request promptly, kept things simple, and was courteou... Ver más
La empresa ha respondido
Jessica in Customer Support was excellent in the service she provided. I was having a little trouble navigating the email ticket system that deals with orders that need help. Jessica jumped in and too... Ver más
La empresa ha respondido
Wow, the product page was not correct for some reason when I got the product and found that out after a support email and the explanation they made it completely right and refunded my full purchase pr... Ver más
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1950 Parker Road, Receiving Door 32, 75010, Carrollton, Estados Unidos
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I was impressed with the quick response from Caitlin regarding a question I had about the items I purchased. She kept me updated on my concerns and did not hesitate to assist me.

Respuesta de MorningSave
Caitlin was totally awesome with helping me with my order. The response time and the communication was absolutely the best I have received from a company in a very long time! It helps to put faith back into companies who really care about their customers. Kudos, Caitlin!

Respuesta de MorningSave
Had a problem with my order. I ordered 2 items which consists of 2 stakes in each box. One of the stakes did not lit and send a message to morning save. Immediately, Jessica replied and send me my partial refund. When I opened the other box, both stakes liy up but when I put it outside, it did not lit. I thought maybe it just needed to charged as it is solar. Send message to Jessica and she replied right away, and send me my refund without sending the items back. Problem solved. Jessica was on top of it. I thought it is going to be hard to send these items back. The service was awesome and done right away. Very satisfied with the service Jessica had provided.
But will not recommend this item. Jessica was awesome.

Respuesta de MorningSave
Caitlin took care of this current issue and has taken care of of every past issues she’s the best!!!

Respuesta de MorningSave
Quick communication no hassles took care of business and understood the situation completely. Caitlin was a very good rep & obviously an asset to good customer service.

Respuesta de MorningSave
I was nervous to have my credit card information stored on the MorningSave website (not just them but all businesses on the web),,,,
A simple email to the support request link and a representative "Jessica" was quick to remedy and then reply she had deleted my information
Thank You for the quick response

Respuesta de MorningSave
I had a question regarding my membership. Jessica responded to me right away. All my concerns were addressed and I feel reassured going forward.

Respuesta de MorningSave
Had an issue with one of the items purchased and Caitlyn was very helpful and timely in rectifying the issue.

Respuesta de MorningSave
After many attempts to return products to Morning save, they advised they will not take back open items. Ever if I did return the product which has not been opened. I would have to pay return postage and they would refund my money they wound give me a credit to use at Stores.com

Respuesta de MorningSave
Jessica was great, I gave a brief explanation of my problem and she took care of it right away.
5stars for Morning Save and Jessica

Respuesta de MorningSave
Considerate of issues that occurred during shipping of cart.

Respuesta de MorningSave
My wife saw an item of a TV show and wanted me to order it. When it arrived it was not what she expected it to be. I repackaged it, unused and requested an RMA to return the product. After several emails back and forth with Caitlin, who was very responsive, I was given the RMA to return the unused product. The problem is that instead of a refund back to my Visa card I was told it would be a refund to stores.com cash. After investigating what that was, it looks like they basically gave me an in-store credit not a refund. I would have to use the money to purchase something else from them or another online vendor. Not only do I need to return an unused product and pay shipping costs, but I am forced to buy from them again.
This looks like, feels like and is most likely a scam. I would hope that this company would make it clear that if you buy it, it’s yours. No refund on returns. There is nothing stating your refund will be in the form of an in-store credit. If there is, it is not stated in plain sight when purchasing online. No buyer beware statement.
My only suggestion to the company would be to make it known that if you buy our products that you cannot return them for a refund on the payment vehicle that you bought it with.
I would not recommend doing business with this company and will let others know as well. I am also, considering reporting this to the BBB for unfair business practices.
I forgot to say that they lost my first order and I had to contact them again to find out where it was. The tracking information given could not be found. Plus I am still waiting on a second item I ordered.
After the companies response, you should raed theri return policy as they want you to. You will never get a refund to your purchase, you will only get a credit to stores.com. As I have stated and if you are reading this, Buyer Beware when dealing with this company. They do not deserve the current rating they have here.

Respuesta de MorningSave
Samantha , did a wonderful job resolving my order issue. Thank you, Samantha..

Respuesta de MorningSave
Caitlin was extremely helpful and responded to my inquiry promptly.

Respuesta de MorningSave
The Customer service rep did her best to resolve my issue. SAMANTHA is her name and she took the extra step to confirm my replacement order was packed with professional care.

Respuesta de MorningSave
I’ve been purchasing from Morning Save for many years & have always been thrilled with their product selection, quality & prices. I never had an issue that required me to reach out to customer service until the other day. I can now add customer service to things I love about Morning Save. They resolved my issue immediately! Their quick communication & commitment to customer satisfaction made resolution a breeze. I recommend Morning Save to all my friends & family.

Respuesta de MorningSave
I had a general question regarding the MorningSave site. Response time estimate was, I THINK, within 1 business day. Jessica got back to me with an answer within 2 hours!!! Easy Peasy - - THANK YOU JESSICA

Respuesta de MorningSave
My contact was with Jessica. She stayed in contact with me until my question was answered great customer service.
Art D

Respuesta de MorningSave
Jessica made this really easy for me. I was so stressed that I would not be able to either get a new item or at best I wanted to be refunded. She is quick and accommodatiang.

Respuesta de MorningSave
I had the pleasure of emailing with Jessica about my problem. She had it fixed within 15 minutes. Pain free and speedy! I will be back to order again from MorningSave.

Respuesta de MorningSave
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