Metrol Springs Ltd Opiniones 

153
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I needed a very specific spring for an unusual repair - unfortunately, Metrol weren't able to help. However, and I cannot state this clearly enough, the customer service was flawless. Josh D. took the... Ver más

Valorada con 5 estrellas sobre 5

Metrol were great to deal with by assisting me on what I exactly required. Very quick responses to my large amount of questions, which made my experience great. I required my gas strut for my Camperva... Ver más

Valorada con 5 estrellas sobre 5

Haven’t unpacked it yet but the packaging is all intact and delivery time was excellent. Same about the FedEx driver that decided to rearrange my drive to get out in his huge van, all the other driver... Ver más

Valorada con 2 estrellas sobre 5

I purchased some inline ball joint ends, very small items and paid £7 for next day shipping, which was more expensive than the actual item and ordered well within their cut off time and they took 2 da... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de resortes
  2. Asesor industrial
  3. Ingeniero industrial
  4. Proveedor de equipos industriales
  5. Servicio de manufactura

Escrito por la empresa

Metrol Motion Control is involved in all aspects of motion control within a wide range of industries and markets. The Metrol approach to motion control is to work with our customers to make sure they have the right solution, the product is designed and engineered to suit the application and the supply is organised, so stock and logistics deliver the product at the right time.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

153 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(153)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent Customer Sevice

Matt Duguid from Metrol Springs Ltd was a pleasure to work with. He provided guidance on what was required and made the whole experience painless.
A real example of customer service at it's best.

8 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

1991 bmw boot struts

Very helpful explained how they work and struts work brilliant. Such a great team their very helpful and a great product

30 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Stainless steel gas strut as ordered

Stainless steel gas strut I ordered was great. Specification and delivery were superb. I was concerned about the tension adjustment but just carefully followed the instructions supplied and it was easy to get the pressure just right. Now got the strut in place and working perfectly. Thanks Metrol

30 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

I broke a gas strut on my rock and roll bed, not being technically minded, I took a picture and sent it to customer services. Immediate response could not have been more helpful in identifying a suitable replacement (thanks Ryan). The strut arrived the next day and the camper was up and running. Excellent service all round.

15 de mayo de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

It is a good product

It is a good product, does what it is designed for. Only problem we had was no instructions for its set up was included so had to call the company for support as we have never fitted these before . A short video on their web site demonstrating the set up would have been a big help.

25 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service

Very helpful on the phone and fast delivery of the strut which seems of good quality & is working well

12 de mayo de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Expensive shipping for the small items

I purchased some inline ball joint ends, very small items and paid £7 for next day shipping, which was more expensive than the actual item and ordered well within their cut off time and they took 2 days to arrive and not by DPD that was selected but by DX. Had to call them to find out why they hadn't arrived as initially no tracking number received. Items ok, over charged for shipping and didn't get the service paid for.

15 de mayo de 2023
Opinión espontánea
Logotipo de Metrol Springs Ltd

Respuesta de Metrol Springs Ltd

Hi there, thank you for taking the time to review your experience. Prior to completing your transaction the cost for the delivery service is clearly stated and is up to the customer whether they complete checkout or not. £6.95 delivery is the cheapest fee from our courier. I do apologise that the courier service was changed over, however sometimes for the benefit of the customer (and in-turn ourselves) we will change the courier service if it looks like there will be an issue having it delivered on time. Most commonly, this would be considered if the courier is late to collect goods from our dispatch dept. We are looking at a better way for customers to get their tracking information more timely, this will be implemented soon.

Valorada con 5 estrellas sobre 5

Great Service

Great product choice, good prices, super fast delivery and great after sales support if you need it.

15 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I would highly recommend using Metrol …

I would highly recommend using Metrol it was so easy to get the correct gas struts using the online tool where all I had to do was put in my measurements and the sales advisor worked everything that was needed including correct struts & fittings. Plus they included a drawing of the measurements as to where to fit the struts, it made it easy for a novice that hadn’t fitted gas struts before

26 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

great Quality product

All items came quickly and prompt, the struts are very good quality, used this company for years when we require gas struts for particular jobs. The Variable struts give us the flexibility to set the assisted pressure we require for the hatches we fit them to.

25 de abril de 2023
Opinión espontánea

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