Moveroo Opiniones 

177
•
TrustScore: 4.5 sobre 5

4,4

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've used Moveroo before, and yet again they have proven themselves to be industry leaders in professionalism and efficiency. T reached out before the move to confirm details to make sure the move w... Ver más

Valorada con 1 estrellas sobre 5

Please note this vehicle no and avoid him MIOVRO Worst moving experience ever. I booked Moveroo for the third time, but this driver was a complete disgrace. I had already shared photos o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Talal and his team were amazing from start to finish. They were super supportive, efficient, and an absolute pleasure to be in the company of. Moving is obviously stressful, but Talal really put our m... Ver más

Valorada con 5 estrellas sobre 5

Talal and his crew helped me to move house yesterday and the service was fantastic. The guys very efficient, hard working and friendly. Worked tirelessly for hours. Nothing was too much trouble, and m... Ver más

Información sobre la empresa

  1. Empresa de mudanzas

Escrito por la empresa

We are a London based house/office removal company with many years of experience within the moving sector, with loads of returned customers. We are able to carry out small or major house moves within London or nationwide.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

177 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,4

Todas las opiniones

(177)

18 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very Reliable

Everything was so smooth and cared so I did not need to worry anything. Especially they keep informed the driver’s location and updated collection/delivered date and time through text which is efficient and reliable as everything is transparent.

29 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic

Fantastic, friendly and smooth service with the best prices in town. I will highly recommend this Company 😍

14 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best moving company ever!

The best moving company ever! It was great from start to finish. They are quick to answer questions and go all out for the customer. Speedy, friendly, efficient yet careful with all of our items. We couldn’t have asked for a better experience!

27 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service. If you’re hoping for flexibility, helpfulness, useful knowledge and good ideas then Talal has it all.

With Talal’s help I even saved £50 a month on storage by recognising we could get a smaller unit. Brilliant.

5 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience!

Great experience of Talal and his colleague at Moveroo. They took great care moving our belongings, adding extra layers of protection to fragile equipment and did an amazing logistical job of cleverly fitting everything into our cosy storage unit! Will definitely be using again for the next part of our move. Thank you!

21 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from T and Ali

Excellent service from T and Ali. We are so grateful for their customer service and how careful they were with transporting our stuff. T you are so kind and funny - I actually enjoyed the moving experience because of how friendly you were.

If I should move again I will defo hire you guys! All the very best!

28 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

My First Moveroo Experience

I was in need of new moving men and van as my main go to on letted me down. I was given a few recommended business cards from one of person and Moveroo happened to be one of the cards. I called all of the business cards, Moveroo was not only affordable for myself and was the only one available on a Sunday morning.
I spoke to a gentleman named Talal over the phone a day before the move, I then wound up meeting him in person on the moving day as he was the driver and he also brought another gentleman named Aris to help him out.
From start til finish Talal & Ari were wonderful on the care taken of handling my belongings, I didn't expect to communicate much whilst on the road to my destination but Talal made the whole experience a delight and make me want to use the Moveroo service again in the near future.

8 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

top men

if you are looking to move homes then this is the company i highly recommend for you to choose because the experience i have had is stress free. the staff are really polite and always willing to help. the van was neatly and safely packed with all my goods protected and in perfect condition once unloaded into my house 5 stars top guys

7 de agosto de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

I would highly recommend NOT using this…

I would highly recommend NOT using this company! After quoting for the time it would take and confirming the cost of our move I paid the deposit. Following this every correspondence I received new charges were added they even added a potential of 4 additional hours on to how long they said it would take, all additional costs. Additional costs for moving, mattresses, furniture and heavy boxes upstairs of a standard house!!! Absolute joke, we’ve had to cancel 6 days before we move as we can’t trust this company and of course no deposit back even though it was them that changed the original agreement!!! We put all of our concerns into an email and received a two word email response! Really bad customer service, I feel like we’ve been scammed!

I am absolutely disgusted by all the lies in your response to my review. You added money on to our booking with every phone call we had with you after we paid the deposit and this is why we cancelled because we felt we couldn't trust you! We never demanded our deposit back, another lie! We actually didn’t want to give you any further personal details to pay it back as again we didn’t trust you!

1 de julio de 2021
Opinión espontánea
Logotipo de Moveroo

Respuesta de Moveroo

Dear Samantha,

Thank you for your review on Trustpilot. We appreciate your feedback and would like to address your concerns regarding your recent experience with us.

When you placed your booking over the phone, we carefully discussed the details of your move, including pricing, and subsequently sent you an email confirmation along with our terms and conditions. Your confirmation indicated that you were satisfied with the details, and you proceeded with a deposit.

In the days leading up to your move, we received multiple inquiries from you regarding the estimated duration of the move. We informed you that, due to the nature of hourly rate bookings, we could only provide an estimate. Factors such as traffic, parking, and the need for any dismantling or assembling can all affect the time required.

We understand that this response may not have met your expectations, and we regret any frustration it caused. However, we want to clarify that no moving company can guarantee exact timings due to the variables involved.

While we did offer you a refund option, we did not receive further communication from you regarding this matter. We have also communicated with Trustpilot regarding the information you provided, as we believe it may not accurately represent the circumstances.

Please note that our hourly rate means you only pay for the time taken; if your move were completed in two hours, you would only be charged for that duration, with no additional fees.

We value your feedback and hope this clarifies our position. If you wish to discuss this matter further, please do not hesitate to reach out to us directly.

Thank you for your understanding.

Sincerely,
Moveroo

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más