Moving internet Opiniones 

668
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... Ver más

Valorada con 5 estrellas sobre 5

Speedy delivery of the 'kit'. Clear instructions to set up. All working within minutes and worked the whole time I hired it with no glitches. Recommend it to anyone who needs short time support for... Ver más

Valorada con 5 estrellas sobre 5

Highly recommended. Very easy to get up and running. Even got an immediate reply to my initial email enquiry late at night. We were running concurrent video calls while we were waiting for our permane... Ver más

Valorada con 5 estrellas sobre 5

Honestly this was a lifesaver! I wish I'd known before we hit crisis point that this sort of service existed these days - it would have helped the moving house process (and inevitable open reach delay... Ver más

Información sobre la empresa

  1. Proveedor de Internet

Escrito por la empresa

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

668 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(668)

75 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Kafkesque nightmare dealing with this lot

Total nightmare to deal with. Didn't send confirmation mail - yes I checked my spam! Kept asking me to look at my spam folder despite me repeating that I had not received mail.

7 de junio de 2024
Opinión espontánea
Logotipo de Moving internet

Respuesta de Moving internet

Hello Gunveerm,
Thank you for the feedback.

This has been looked into.

I can see you had contacted the customer service team through 2 different methods ( through our online contact form, then 1 minute later you sent a separate email directly to our customer service email address) and our customers service team had to reply both methods used in contacting us . This meant you were having communications with the customer service team through 2 different email/support threads.

I can see from one of the communication thread that
- you answered some security questions,
- and the hire confirmation email was scheduled on the system to be resent to you,
- you then sent your request as a reply to the hire confirmation email.
- The customer service team were able to then provide you with the requested support

We normally require clients with an existing order to reply their hire confirmation email for any support/request regarding their hire. This is done for security reasons


Kind Regards
Moving Internet

Valorada con 5 estrellas sobre 5

Brilliant

Brilliant! Arrived quickly, worked perfectly and got us out of a tricky situation with no WiFi. Signal was great and the refund was processed promptly after I returned the box.
Will definitely use again.
Highly recommend!

27 de mayo de 2024
Valorada con 5 estrellas sobre 5

Would 1 million percent recommend and re use

Can’t fault them as a company. Lifesaver for part time internet, very reactive customer service team. Sometimes had low speeds but doesn’t take away anything from my view on them as it only affecting downloading something once in the 10 days I used the service

Would 1 million percent recommend and use again if need be. Brilliant company

28 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Got us connected when we were let down…

Got us connected when we were let down by our ISP during our house move. As we work from home this was critical and the equipment arrived the next morning following the news we wouldn't have internet connectivity for over a week.

23 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Life Savers

I have used the moving internet twice now and for both times it was for about 1 week. No drop in bandwidth, fast internet for videos and online meetings for two people. I cannot comment on how it would perform for multiple people and devices but the average speed was 35Mb.

1 de mayo de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Good service but limited solution

The service and delivery of the router was good but the router had inconsistent functionality and at times poor signal. It was an expensive and rather limited solution while we waited for our broadband installation.

3 de mayo de 2024
Logotipo de Moving internet

Respuesta de Moving internet

Hello Michael,
Thank you for your feedback. We sincerely apologise for any
inconvenience experienced.

This has been investigated. Unfortunately, we were not made
aware of the speed challenges being experienced during your hire period. The only request we received during your hire period was the request to extend your hire period and the change of start date.

There are several external factors that can impact speed.
When our customer service is contacted during the hire period regarding any challenges being faced, our customer service team will immediately investigate the issue to identify its cause and determine if it can be resolved remotely. Alternatively, had there been a data provider in the area with better speed, we could have organized a substitute device.

We apologise for any inconvenience this may have caused.


Kind Regards
Moving Internet

Valorada con 5 estrellas sobre 5

Excellent Product, Price and Service

Needed a short term internet option after moving house, this was perfect. Decent speed, allowed me to work from home and watch HD TV, good price, quick delivery and prompt return of the deposit. Great idea and well executed.

3 de mayo de 2024
Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service.
The connection was strong and perfectly served our purpose.
The customer service support was excellent, I had some exceptional circumstances and they understood and catered to that.
Thank you Dorothy for the assistance

23 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent temporary WiFi solution

Brilliant service the router provided full WiFi coverage all around my house and worked better than a normal supplier I was able to run gaming, tv streaming, iPads and PC all at the same time with no issues. Very easy service to deal with would recommend to anyone very fast delivery and instant return of my deposit all in all very professional company. Thank you

17 de abril de 2024
Valorada con 2 estrellas sobre 5

First couple days the reception was…

First couple days the reception was acceptable but from day 3 to 9 appalling, hence the reason sending router back couple days earlier.

10 de abril de 2024
Opinión espontánea
Logotipo de Moving internet

Respuesta de Moving internet

Hello Sunil,

Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

This has been looked into, I can see that your hire was for 10 days and the free tracking return label code shows that you returned it on the 9th day. Unfortunately, the customer service team had not been contacted about any speed-related issues during your hire. In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves cross-checking coverage from other data providers we work with. If an alternative network is available and is not experiencing technical issues, we promptly arrange for a replacement device running on the alternative data network to be dispatched to the client.

We apologise for any inconvenience experienced.

Kind regards,
Moving Internet

Valorada con 5 estrellas sobre 5

Good, efficient, no fuss

They swiftly delivered a router which worked well, providing good and reliable broadband, during my house move. Fulfilled a vital need, easy to order, no fuss—generally they made it easy and uncomplicated. Would recommend. +

2 de abril de 2024
Opinión espontánea

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