Moving internet Opiniones 

668
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... Ver más

Valorada con 5 estrellas sobre 5

Speedy delivery of the 'kit'. Clear instructions to set up. All working within minutes and worked the whole time I hired it with no glitches. Recommend it to anyone who needs short time support for... Ver más

Valorada con 5 estrellas sobre 5

Highly recommended. Very easy to get up and running. Even got an immediate reply to my initial email enquiry late at night. We were running concurrent video calls while we were waiting for our permane... Ver más

Valorada con 5 estrellas sobre 5

Honestly this was a lifesaver! I wish I'd known before we hit crisis point that this sort of service existed these days - it would have helped the moving house process (and inevitable open reach delay... Ver más

Información sobre la empresa

  1. Proveedor de Internet

Escrito por la empresa

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

668 opiniones

5 estrellas
4 estrellas
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1 estrella

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4,5

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(668)

74 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I was honestly really skeptical as i…

I was honestly really skeptical as i never new this was such a thing I can't get a contract and just needed internet until ours was set up and having 5 children I may have ended up crucified with no Internet for a month
The box arrived the next day and managed to run all the xbox and PlayStations and I Evan managed to set up a sky stream box it did lag a bit but as to be expected then easy to return and refunded within a couple of days honestly couldn't have managed without 😀

11 de diciembre de 2024
Valorada con 1 estrellas sobre 5

Dreadful company Awful customer service…

Dreadful company Awful customer service Expensive and a very patchy service Would definitely not recommend

28 de noviembre de 2024
Opinión espontánea
Logotipo de Moving internet

Respuesta de Moving internet

Hello Muriel,
Thank you for your feedback.

This has been investigated, and I can also see you sent us an email regarding the internet speed towards your hire end date. A speed test was requested by our customer service team and a guide on how to perform the speed test was also provided, but we didn’t receive any. The customer service representative had recommended sending a replacement device running on a different network, but you declined saying you are getting your broadband connection.

I can also see that you paid for 3 days extension later and the tracking code shows us that you have posted back the device at the end of your extension date.
Kind regards
Moving Internet

Valorada con 1 estrellas sobre 5

This company will charge you late fees…

This company will charge you late fees even if you rush the post out, any excuse to charge extra.
Dorothy was very rude on emails.
DO NOT USE THEM.

3 de diciembre de 2024
Opinión espontánea
Logotipo de Moving internet

Respuesta de Moving internet

Hello Nicholas,
Thank you for your feedback.

This has been investigated, and I can see the deduction was because you kept the device with you for 2 extra days. (The return tracking code shows us the date the device was dropped off at the post office). So, the additional days of hire cost was deducted from your deposit, and the balance amount was refunded to you. I can see this was also explained in detail by a customer service team member.

Kind regards,
Moving Internet

Valorada con 5 estrellas sobre 5

Fantastic

Fantastic. Arrived when they said it would. Literally plug in and it's ready to go. Worked in a house with thick concrete walls and was way more powerful and reliable than I thought it would be. Streaming media on multiple devices opposite sides of the house consistently. V impressed.

30 de noviembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Purchased 11 days of internet whilst…

Purchased 11 days of internet whilst waiting for our proper one to be installed. Day one of hire and I had 0.27Mbps. I emailed the address provided and asked for help. I had a response requesting to complete 3 speed tests.. which I did. It’s been more than 24hrs and I have not had a response. I would expect a 24/7 helpline if I’m being charged £70 for 11 days ‘internet’. I work from home, so pray for me that it starts working. It’s been 2 days now and it’s not. I hope to get a refund.

update:
Someone named Dorothy contacted me early today to explain the team did not work weekends. I was offered a new device and a refund for the days I did not have internet. I was told today by our internet provider that they could attend on Wednesday to instal our internet, therefore I declined the offer to resend a new device. Dorothy explained I would only be charged for 3 days usage. The customer service has been faultless (although it would be good to have a 24/7 helpdesk) however I cannot give more stars as the internet is consistently weak.

30 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointing

First of all there was no option for them to leave the router in a safe space and as I was out I missed delivery two days in a row (which I had paid for). Package arrived damaged, and the router is plugged into an adapter. You are then supposed to post it back the day your hire ends which makes little sense since you've paid for that day.
The router itself worked perfectly fine, but given all the above and how expensive it is, I would not use it again.

Edit after reply from MI: I think you need to incorporate ways in which customers can get the device without waiting in their homes all day, I did eventually have it sent to a local post office to collect when I could, and I am saying this should be an option from the start.

I also think you need to rethink your end of hire dates and your expectations for when the device is returned. Nobody wants to pay for a day of service that they won't actually get because you expect the device back the day of the end of the hire period. Have a system where the device connectivity is turned off at the end of hire (unless extended) and then a date where the device must be returned.

20 de noviembre de 2024
Opinión espontánea
Logotipo de Moving internet

Respuesta de Moving internet

Hello Christina,
Thank you for providing us with your feedback, and first, we sincerely apologise for any inconvenience experienced.

This has been investigated and we can see Royal Mail made two attempts to deliver the device to your delivery address. As highlighted on our delivery information page, FAQ, and in the hire confirmation email you received, there needs to be someone at the delivery address at the start of the hire date to accept the package from Royal Mail.

Regarding the device being damaged, our devices are normally dispatched via Royal Mail, and I recognise Royal Mail can damage a device on the route.

I have searched our customer service inbox and unfortunately, we have not found any email from you notifying us about damages made by Royal Mail when the device arrived with you.
I can see we were only contacted when you requested to extend your hire, and then 3 days after your hire ended to inform us that you just posted the device back to us.

Kind Regards
Moving Internet

Valorada con 1 estrellas sobre 5

Very poor connectivity so purchased…

Very poor connectivity so purchased another solution from a competitor.
Perhaps should test postcode area before sending kit.
Very unhelpful reply from customer services. So complete waste of money for us. Might work elsewhere. Surrey based.

18 de noviembre de 2024
Opinión espontánea
Logotipo de Moving internet

Respuesta de Moving internet

Hello DH
Thank you for your feedback.

Unfortunately, we couldn't find any hire under the name "DH" on our system.

Hence, we have been unable to investigate this or look deeper into it.

Kindly reply to your hire confirmation email (hire confirmation email received after placing your order), or reply to any existing email support thread, and a customer service team member would be happy to investigate this.

Kind Regards
Moving Internet

Valorada con 5 estrellas sobre 5

Great experience and easy

Really expedient service and well organised process. We received our temporary WiFi kit the next working day after ordering and it worked within seconds - just plugged it in and connected using the provided password

Easy to return and sure enough when I sent it back via their pre paid label it was received back 1 working day later and my deposit was promptly refunded . Definitely recommend

12 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a lifesaver

What a lifesaver! We moved into our house and after giving the internet provider over a months notice we didn’t have internet ready. This was a catastrophe for me and my partner who work from home.
Did a quick search found Moving Internet. Router arrived the next day, speed and quality was was very good. The return process and refund was also very efficient.
Thanks for saving the day Moving Internet!

25 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service, ordered last minute so did not arrive next day, but the following day, so was informed the hire would commence from receipt a day later. Easy to install. Reminder that hire was coming to an end, and notification when deposit refunded.

17 de octubre de 2024

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