Moving internet Opiniones 

668
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... Ver más

Valorada con 5 estrellas sobre 5

Speedy delivery of the 'kit'. Clear instructions to set up. All working within minutes and worked the whole time I hired it with no glitches. Recommend it to anyone who needs short time support for... Ver más

Valorada con 5 estrellas sobre 5

Highly recommended. Very easy to get up and running. Even got an immediate reply to my initial email enquiry late at night. We were running concurrent video calls while we were waiting for our permane... Ver más

Valorada con 5 estrellas sobre 5

Honestly this was a lifesaver! I wish I'd known before we hit crisis point that this sort of service existed these days - it would have helped the moving house process (and inevitable open reach delay... Ver más

Información sobre la empresa

  1. Proveedor de Internet

Escrito por la empresa

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

668 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(668)

74 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Just the ticket for short term wifi!

Easy to book online (obvs). Reliable on delivery (although GPO not so much - had to go pick up my parcel). Great speed of wifi. Plug and play. Easy to return and reliable on the refund. Second time I've used this service and I'll do it again whenever I need to.

4 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reliable

Everything is very prompt and above board. Got the device and refund very promtply. Internet can be variable depending on the location, but they had some internet in my flat which had no phone wifi at all, it just wasn't super quick. Second time I've used this service, will use again

12 de agosto de 2024
Valorada con 5 estrellas sobre 5

Amazing service and product *****

Wish I had known about this company before!! What an amazing service. Between houses during a move waiting for broadband to be installed in an area with poor phone signal. Ordered a temporary Internet router from moving Internet and it was so easy to set up and did exactly what was expected and provided temporary wifi for our devices and TV to keep the kids entertained and adults sane😂

They even let us extend for a few extra days when our broadband was delayed.

It was also just as easy to return the kit with everything needed provided and a free royal mail collection.

Absolutely AMAZING service. Would HIGHLY recommend!!

27 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor solution and customer service

I had a very bad experience with moving internet.
- They say that they will deliver the device next day, though I got it in 3 days. Agent said that Royal Mail may have delays
- Internet speed was poor, not even good enough to have one live stream running and their team suggests that 12-16 MBPS is good speed.
- To improve the speed, the service team offered to send another device, which goes to show that the right device wasnt sent in the first case. I did not take their offer as I had lost my confidence already
- Finally, they didnt even return my security deposit. While there was some delay on my side, they did not take into account the performance and other issues on their end.
In the end an awful experience and false marketing.

9 de agosto de 2024
Opinión espontánea
Logotipo de Moving internet

Respuesta de Moving internet

Hello Jaspreet,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

This has been looked into. Late/last-minute hires are normally sent through a Next Working Day delivery service. Your hire was received on a Saturday with a start date of Sunday, so given Sunday is a non-working day, your assigned device was scheduled to be delivered on Monday. I can also see that the customer service team had moved your start of hire date to the day the device was delivered to you after discussing the delivery delay with you.

I can also see you sent us an email complaining of internet speed a day before your hire end date. A speed test was requested by our customer service team which showed a result of 14.86mps to 16.06mbps. The customer service representative had recommended sending a replacement device running on a different network, but you had turned down the offer.

The free trackable return postage label in the package shows you posted the device back 6days after your hire ended.

Kind Regards
Moving internet

Valorada con 5 estrellas sobre 5

Good temporary internet

We used Moving Internet to get temporary internet after moving house as there was a 2 week gap before our primary internet service was installed. The signal was generally good with minimal interruptions and it allowed me to work from home without needing to go into the office. The only thing that didn't seem to work was Netflix, even though all other subscriptions worked perfectly fine, so we didn't really know why that happened. But all in all, a good experience.

12 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Solved our problem

We moved into a new house and the internet service provider postponed our installation date by 3 weeks leaving us a gap. We used moving internet and it was a great solution. We had to try a couple of different rooms to find the best signal but then it worked great for streaming etc for the full period. Would definitely recommend.

13 de junio de 2024
Valorada con 5 estrellas sobre 5

Great service

Great service, let me keep working from
Home when I moved house and was waiting on my broadband getting fitted. Responded quickly when I had questions and my deposit returned quickly when hire was over

29 de julio de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Quite expensive but saved us when we…

Quite expensive but saved us when we had no other choice. Works easy but isn’t ideal for multi person use would recommend over having no internet but isn’t great for streaming or gaming. None the less does what you ask for and glad to of had it when they’re was no other option for us. Contacting company and making changes is simple and pleasant

1 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best option for temporary internet

They saved me as I wouldn’t have internet at home and had to work. Came on time - easy to extend and after I sent the device back on time and after several days got my refund. One last thing the internet speed was good and had no issues with it. Best choice for whoever needs internet temporarily.

8 de julio de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Great service, bad wifi

The purchase was quick and easy, the delivery was on time, though the parcel had been opened, and the WiFi setup was very simple. The returns process was also quick and easy, and free, which is always nice. The WiFi itself wasn't very good though. We bought this WiFi as we had moved house and my husband works from home, but our usual provider couldn't set up the WiFi until about a week after we'd moved into the house. The WiFi was so bad that my husband couldn't work from home anyway and had to go to a local WiFi cafe instead, which wasn't easy for his meetings!

10 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great!

Absolute lifesaver! We moved house and there was a delay in setting up our Internet. This was a brilliant option for the week and meant we all remained online. Easy to use and great service.

10 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Excellent. Needed to extend hire a few times, very easy and good value for money.

15 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service! Used temporarily when I moved house, device arrived on time, so easy to set up and use and signal was really good! Easy returns process, would 100% recommend and would use again if needed :)

11 de julio de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Easy to use when between contracts.

Easy to use when between contracts.
The only downside is it uses mobile network.
The Henley regatta was on in my town, so the mobile network was overloaded at times during the day. This affected the service. Apart from that, very easy to use.

22 de julio de 2024
Valorada con 5 estrellas sobre 5

Will definitely use for every move!

Really quick to arrange and the WiFi kept me working from home for two weeks while our permanent Internet was being sorted. As is often the case, the Internet company messed around and delayed our activation date a few times, so being able to extend the hire period with a quick email to MovingInternet was really really helpful during a stressful time. The deposit came back really quickly as well. No notes!

28 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Time I will never get back

The internet service was so bad that it couldn’t register on a speed test
kept trying for a couple of weeks but no good
I wasted hours trying to contact the non existent customer service
I frustrated called another company located in the same building to see if they new if MI were still in business
Eventually gave up and returned the equipment
Top tip if you are going to try MI pay for the minimum and see if it works for you
I paid for two months thinking NOTTING HILL would be ok
try calling customer support before you commit would be my advice
moving internet are probably not made aware of any issues because there are no staff to answer the phone

5 de julio de 2024
Logotipo de Moving internet

Respuesta de Moving internet

Hello Simon,
Thank you for providing us with your feedback. We sincerely
apologise for any inconvenience experienced.

I have searched through our customer service support inbox as part of the investigation, and I can see our customer service team had not been contacted for support regarding speed challenges during the hire. However, we take such matters seriously, and we appreciate your input.

In situations where there is a local/regional telecom mast
issue affecting the local area where a device is being used, our standard
procedure involves cross-checking coverage from other data providers we work with. If an alternative network is available and is not experiencing technical issues, we quickly arrange for a replacement device.

Unfortunately, we were not made aware, so we were unable
to investigate the issue during your hiring period. Sorry for any inconvenience experienced.


Kind Regards
Moving Internet

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