I spoke to Sandra, She was very polite, explains things well and was very patient with me. I myriad of questions regarding my set up and the emails I have received and she was able to help me throug... Ver más
La empresa ha respondido

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
I spoke to Sandra, She was very polite, explains things well and was very patient with me. I myriad of questions regarding my set up and the emails I have received and she was able to help me throug... Ver más
La empresa ha respondido
Nirin was very helpful from start to finish. Responded quickly to my questions and provided clear instructions that helped me find exactly the information I required. The guidance was accurate, easy... Ver más
I contacted My Money Matters with a query regarding my AVC and Nieran who I spoke to was very helpful and patient and explained clearly what i needed to do and the steps I needed to take- I was please... Ver más
Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... Ver más
La empresa ha respondido
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
First Floor, 5 Fleet Place, EC4M 7RD, London, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The ladies I spoke to were very knowledgeable and friendly.
Easy to do, not long to wait, reminder of other services I can access
Very informative, to the point, and drew on real life experiences that I can relate to and will help me keep my bills down.
Really helpful advice and information. Thought provoking and i have taken down some notes.
Thank you
Useful and practical advice given and some new ideas to help manage and maximise heating costs during winter. Very useful information.
Quick resolution to a problem with my application! Efficient, helpful and friendly! Thank you
Agent was polite and patient and all my questions were answered to enable me to make a decision.
I contacted My Money Matters with a query regarding my AVC and Nieran who I spoke to was very helpful and patient and explained clearly what i needed to do and the steps I needed to take- I was pleased with the call and the help I received from him and felt more confident in knowing what i needed to do going forward.- thank you
Acknowledged receipt of query very quickly. The answer was helpful, clear and easy to understand.
Made everything so simple to understand
Kelsey was very helpful in helping to sort out my AVC
My query was answered promptly and successfully. The staff member was very helpful and provided the information I required making the whole process very straightforward.
Very good. Straight to the point, clearly and confidently delivered.
Nirin was very helpful from start to finish. Responded quickly to my questions and provided clear instructions that helped me find exactly the information I required.
The guidance was accurate, easy to understand and delivered in a polite and professional manner. It was refreshing to deal with someone that knew their stuff and could explain things clearly and without complication.
Very pleased with the support I received.
I spoke to Sandra, She was very polite, explains things well and was very patient with me. I myriad of questions regarding my set up and the emails I have received and she was able to help me through that. She also helped me distinguishing the difference between financial advice and general advice, which I had struggled in understanding previously. I was also guided to services such as your 1-2-1 session to help me understand more about pensions. She was very pleasant to speak with.

Respuesta de my money matters.
Kelsey was attentive and corrected an issue with my AVC plan in a prompt and professional manner. Great work!
The a lady who took the call had an excellent phone manner. She was very polite, listened and resolved my issue with no fuss.
Great customer service - answered my query and was provided with additional info
Excellent service from the agent on the online chat facility.
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.