I spoke to Sandra, She was very polite, explains things well and was very patient with me. I myriad of questions regarding my set up and the emails I have received and she was able to help me throug... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Nirin was very helpful from start to finish. Responded quickly to my questions and provided clear instructions that helped me find exactly the information I required. The guidance was accurate, easy... Ver más
I contacted My Money Matters with a query regarding my AVC and Nieran who I spoke to was very helpful and patient and explained clearly what i needed to do and the steps I needed to take- I was please... Ver más
Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Información de contacto
First Floor, 5 Fleet Place, EC4M 7RD, London, Reino Unido
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Excelente
607 opiniones
Invita a los clientes a opinar
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Ha contestado el 100% de las opiniones negativas
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Respuesta de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Helpful customer service
Kelsey was really helpful and pointed me in the right direction about my shared cost AVCs query. No complaints.
25 de septiembre de 2026
Respuesta de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Always great!
Yet again a brilliant experience with My Money Matters. Thank you!
25 de septiembre de 2026
Respuesta de my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Wish id done this earlier!
Simple to use. Great response to my query both in email and over the phone.
16 de septiembre de 2026
Respuesta de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Despite initial difficulties
Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much better than being on hold for long periods of time
23 de septiembre de 2026
Respuesta de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Respuesta de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful man
Very helpful man, was very patient with a confused woman. Thank you
22 de septiembre de 2026
Respuesta de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
A very useful webinar about pensions for people working in Local Government.
Nick was a very good presenter and everything was very clear and understandable.
I have got some excellent information from the Webinar today…
22 de septiembre de 2026
Opinión espontánea
Respuesta de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Great retirement trap session
Attended a retirement trap session
It was very informative and well delivered by Nick, clear and practical. Gave me a lot to think about
22 de septiembre de 2026
Opinión espontánea
Respuesta de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Sandra was friendly and competent
Sandra was friendly and competent. Thank you
22 de septiembre de 2026
Respuesta de my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
I was completely in the dark regarding…
I was completely in the dark regarding how the AVC pots work however the information I obtained from the phone call was very informative. Thank you Nirin
22 de septiembre de 2026
Respuesta de my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
A very helpful agent!
The agent I spoke to, clearly explained how an AVC account, in addition to my pension, could maximise my retirement income.
I was happy with her calmness and patience, in not rushing through the questions I asked.
In conclusion, it was a nice experience!
18 de septiembre de 2026
Respuesta de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
easy to use and lady was helpfull
21 de septiembre de 2026
Respuesta de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Respuesta de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Really helpful
Really helpful, I’ve learned a lot in the 45 minute sessions.
21 de septiembre de 2026
Opinión espontánea
Respuesta de my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
They answered all my questions clearly…
They answered all my questions clearly and sent me an email to confirm everything discussed.
21 de septiembre de 2026
Respuesta de my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
A speedy response time which answered…
A speedy response time which answered my question.
18 de septiembre de 2026
Respuesta de my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Telephone support was helpful
Telephone support was helpful, friendly and encouraging.
16 de septiembre de 2026
Respuesta de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very professional and Reassuring.
The Staff (Katie)was very clear and very detailed in all her communication which helped me to clear my doubts and initial confusion.
I was very reassured after the telephone call, thanks to her calm and very professional support and update.
18 de septiembre de 2026
Respuesta de my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very informative webinars
Very informative webinars, clearly presented. I've also signed up to a free 1-1 session to better understand my expected pension based retiring early.
18 de septiembre de 2026
Respuesta de my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
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