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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I bought an unspecified mystery box. It contained men’s leisure and sports shirts. Absolutely of no use to me a 79 yr old woman. I have no family or male friends. This means I will be donating th... Ver más

Valorada con 5 estrellas sobre 5

Ordered a mystery football shirt box and I’m really happy with it. Communication was great from the start and delivery was nice and quick. My nephew loves the surprise factor — he gets so excited open... Ver más

Valorada con 5 estrellas sobre 5

Superb customer service. I ordered for Christmas and hadn't realised I could select no Premier League teams so we received 3 Premier league team tops that my daughter doesn't support so wouldn't wear.... Ver más

Valorada con 5 estrellas sobre 5

I ordered some boxes for my Son to put away for Christmas. I was uncertain around the mystery kit, and did leave a note not to include UK teams unless the team my son supports. Not only was this not... Ver más

Información sobre la empresa

  1. Tienda de deportes
  2. Tienda de ropa

Escrito por la empresa

Mystery Boxd is an online retailer specialising in unique mystery boxes across many sectors offering customers a chance to shop mystery items at a fraction of the retail price. We are a non-manufacturing retailer working with big and small brands to help prevent stock from going into landfill or being destroyed.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

774 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 77% de las opiniones negativas

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Valorada con 3 estrellas sobre 5

Good products but need better communication

After initial problems with contacting the company I managed to get a refund sorted.

3 de marzo de 2025
Opinión espontánea
Logotipo de Mystery Boxd

Respuesta de Mystery Boxd

Hi Jonny,

Thanks for your honest feedback, and you're right, communication should've been quicker.

I'm glad we could get things sorted in the end, and we're working on being more responsive moving forward.

Really appreciate you giving us another shot. Feel free to email me directly if there's anything else I can assist with

Matty
Founder, Mystery BOXD

Valorada con 5 estrellas sobre 5

Brilliant customer service

I emailed Matty regarding my order and received an email back within minutes. He looked into it further for me and it became apparent that royal mail had lost it
Matty agreed to send out another order asap
All this was sorted really quickly
Thanks 🙏

17 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered the Aston Villa Mystery Box…

Ordered the Aston Villa Mystery Box from MysteryBoxd and couldn’t be happier! It arrived in just two days, super quick delivery. The box was packed with two vintage programmes one from 1971, a real treat for any husband (Villa fan). it’s a great way to own a piece of history and add to his collection.

Highly recommend for any football fan looking for a bit of excitement and nostalgia. Will definitely be ordering again!

10 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic customer service 100%

I've ordered on a few occasions now for my husband and son who are football mad and love all their shirts. I've only ever had an issue once, and it was dealt with promptly and efficiently. Customer service is absolutely fantastic! Would highly recommend!

8 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service.

Orders are dealt with very quickly and efficiently. Products are really good value and it’s an excellent idea to prevent perfectly good items from needlessly going to landfill. Kids love the surprise of opening mystery boxes!

5 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fab company

Fab company, my son loves the mystery shirt/mystery boxes. Great value and fantastic customer service. We have purchased a few times and will definitely be returning for more mystery boxes.

5 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Extremely understanding as delay in returning. My grandson is absolutely delighted with his replacement shirt.
Carry on the good work. Good luck for the future.

3 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Footie shirts for Christmas

I ordered shirts for my grandsons for Christmas and had to change the order twice as I made aware by my daughter of the various criteria for choosing the shirts. Matty was really helpful and friendly, willing to accommodate my requests. The boys loved the shirts. It was great watching them open the mystery boxes and the discussions that followed about the teams.

13 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service from beginning to…

Fantastic service from beginning to end! My son loved the shirts, but unfortunately they were too small. However, Matty was extremely helpful with exchanging them. Would definitely use this company again!

2 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Such a great idea

Such a great idea, my boys have a few shirts now, and they are always so excited to open the box. A perfect present. Thank you

12 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great idea and fantastic customer service!

Wonderful present idea for my two brothers-in-law! Both extremely happy with their respective shirts. One shirt had a mark on it and Matty was so quick and responsive to get a new one sent out, responding to my email between Christmas and New Year. Incredible customer service. Love that you can request not to have certain tops. Very reasonably priced as well!

30 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service highly recommend

Purchased two shirts for my nephews for Christmas. Unfortunately, the sizing was too small. Matty Was so quick to respond and let me know what the Exchange process would be. After sending the shirts back, I was in receipt of replacements within a couple of days. You rarely get such efficient quick service from an online retailer and I am very grateful. My nephews are overjoyed with their new shirts that fit. Also should note that Matt gave excellent advice on what size to get. Can’t speak highly enough and thank you so much again.

2 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A brilliant company

A brilliant company, had an issue with the wrong team (my fault) and was sorted quickly and efficiently. Communication was great.
Quality of the products are fantastic too.
Will definitely order again in the future.

27 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great concept

My son was so excited to receive his mystery box. This is such a great concept for gifting for the football mad!
Despite the shirt being a little small the company have been brilliant at instantly responding to my emails and replacing the shirt - they could not have been more polite or efficient which is rare these days. Thank you Matty.

7 de enero de 2025
Opinión espontánea

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