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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I bought an unspecified mystery box. It contained men’s leisure and sports shirts. Absolutely of no use to me a 79 yr old woman. I have no family or male friends. This means I will be donating th... Ver más

Valorada con 5 estrellas sobre 5

Ordered a mystery football shirt box and I’m really happy with it. Communication was great from the start and delivery was nice and quick. My nephew loves the surprise factor — he gets so excited open... Ver más

Valorada con 5 estrellas sobre 5

Superb customer service. I ordered for Christmas and hadn't realised I could select no Premier League teams so we received 3 Premier league team tops that my daughter doesn't support so wouldn't wear.... Ver más

Valorada con 5 estrellas sobre 5

I ordered some boxes for my Son to put away for Christmas. I was uncertain around the mystery kit, and did leave a note not to include UK teams unless the team my son supports. Not only was this not... Ver más

Información sobre la empresa

  1. Tienda de deportes
  2. Tienda de ropa

Escrito por la empresa

Mystery Boxd is an online retailer specialising in unique mystery boxes across many sectors offering customers a chance to shop mystery items at a fraction of the retail price. We are a non-manufacturing retailer working with big and small brands to help prevent stock from going into landfill or being destroyed.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

774 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 77% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

I wouldn’t bother

I wouldn’t bother. Ordered a men’s football shirt and was sent a long sleeve goalkeeper shirt. Complained and the company agreed to replace it. Received the next box and again was sent a long sleeved goalkeeper shirt. Complained and the company agreed to send me another shirt without asking for the other one back, which was good service to be fair.
However the third shirt was received and this time although it was a short sleeve shirt it was short sleeve goalkeeper shirt for a team from the Thai second division worth all of about £15. Have now given up on this company as it’s not value for money.

2 de abril de 2025
Opinión espontánea
Logotipo de Mystery Boxd

Respuesta de Mystery Boxd

Hi Thomas,

I'm really sorry to hear your experience hasn’t lived up to expectations. That’s not what we aim for, and we completely understand your frustration, especially after giving us multiple chances to make things right.

Thank you for recognising the efforts our team made to resolve the issue, but clearly, we’ve fallen short in getting the right kind of shirt to you more than once.

Our mystery model does sometimes include more unusual or less mainstream shirts but receiving multiple goalkeeper shirts in a row, and one from a lower league, isn't the variety or value we aim to deliver. Unfortunately as a small business we don't have influence over other retailers' pricing; leading to the £15 perceived value you've found.

We’ll take this feedback on board as we continue to review how our stock is packed and rotated. In the meantime, I've emailed you personally to make one final look at this and see what we can do to put things right.

Thanks again for your honest review, and for giving us more than one shot.

Best, Matty
Founder, Mystery BOXD

Valorada con 5 estrellas sobre 5

Amazing service, quality products

I’ve been using a different mystery kit company for a while now and with each request got pretty basic shirts. Which random but still not what we asked for (bright and received black).

I found Boxd and saw discounts thought, this is worth a try. I put in a request for no UK teams and bright coloured. The shirt was great, bright blue and patterned (I can’t remember which team but my partner loved by it). He loves bright random shirts that are unusual and not common so this was an absolute win.
I also saw they did mystery shorts and these were also a huge hit. For the price of shirts and shorts you can’t go wrong! Although I got them for a birthday present and now need to order more mystery shorts because he was so happy at these I can’t not!

Thank you mystery boxd for actually paying attention to the request, the quick shipping (ordered Thursday evening, here by Saturday) and 10/10 service. Will be using more often than I want to admit

24 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I asked for no Uk or African nations…

I asked for no Uk or African nations shirts and if possible to have a ligue 1 or serie A shirt and was blown away with the gear I got sent for my son’s birthday present. We went for the 5 items kids package and we will definitely be BACK to start his new football adventures

13 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding service

I ordered the mystery box with 5 items for my son and it came within 2/3 days. I opened it and we received a shirt he already had, I emailed Matty to ask if it was possible to exchange and within a few hours a new shirt had been sent! I have heard of other companies doing the same thing but given my amazing experience with this company I will not go anywhere else! Thank you again Matty

14 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

could ask for eny more they are a great…

could ask for eny more they are a great seller. If i could put a 10000/10 i would thank you so much

4 de mayo de 2025
Opinión espontánea
Logotipo de Mystery Boxd

Respuesta de Mystery Boxd

Hi there, we appreciate your feedback! Looking forward to surprising you again in the future.

Team Mystery BOXD

Valorada con 2 estrellas sobre 5

Great concept, shame about the product

I've used similar companies for mystery shirts and have never been disappointed, got top shirts like Marseille, RB Liebzig and Bilbao. Looking at their social media you're thinking you'd receive top end jerseys. Unfortunately, my experience was not like that, I received two bright orange Goa jerseys (you can see them on their "pack an order with us as there are loads below the jersey they usually pick). Customer service was good in responding and exchanging but again got a Goa shirt back and a bright yellow goalie top. Final exchange was dirty and not worth the time to exchange. I've accepted defeat with the money paid and the lack of product delivered.Won't be using again will stick to other suppliers in future.

20 de enero de 2025
Opinión espontánea
Logotipo de Mystery Boxd

Respuesta de Mystery Boxd

Hey Richard,

Thanks for taking the time to leave a review; even if it’s not the kind of feedback we love getting, it’s the kind we need to hear.

While we’re glad the team were responsive with your exchanges, it’s frustrating to hear the replacements didn’t do the trick either. Goa’s got spirit (and some seriously bright kits), but we get that it's not everyone’s dream shirt, especially not twice. And a dirty final shirt? That’s on us, full stop.

I’ve personally followed up with you via email, because I’d really like the chance to make this right. We want every customer walking away feeling like they got something worth raving about, not writing off.

Thanks again for the honest feedback. We’re learning, improving, and hopefully earning the chance to surprise you (in a good way) in future.

Cheers,
Matty
Founder, Mystery BOXD

Valorada con 5 estrellas sobre 5

Amazing!!!

Ordered a mystery shirt from here and it came really quick, the quality was really good! I had to contact customer service for an exchange as I needed a bigger size. Their customer service was amazing, really quick and helpful responses! Shout out to Matty for helping me through the exchange and getting back to me unbelievably quick. Will definitely be re ordering from there and I highly recommend!

28 de abril de 2025
Opinión espontánea
Logotipo de Mystery Boxd

Respuesta de Mystery Boxd

Hi Freida,

Thanks for taking the time to share your positive experience. We're glad you loved the box, and we'll keep working to make every future unboxing just as exciting.

Team Mystery BOXD

Valorada con 5 estrellas sobre 5

Amazing service! Amazing product!

Amazing service from Matty who exchanged a shirt in super quick time with no quibbles (original size had come up small). Top quality shirt, top quality service. My boy was over the moon. Thank you! Will be ordering again very soon!

1 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely people

Lovely people, good quality kit, really good service. Would definitely recommend.

28 de marzo de 2025
Opinión espontánea

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