National Heater Shops Opiniones 

290
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Absolutely brilliant service. I was after a portable air conditioner and after scrolling through google (for too long) and being mislead by other websites, I eventually found NHS who appeared to have... Ver más

Valorada con 1 estrellas sobre 5

DO NOT USE THIS SHODDY EXCUSE OF A COMPANY. ABSOLUTLEY APPALYING CUSTOMER SERVICE. SAY ONE THING THEN DOES ANOTHER. THESE CLOWNS HAVE COST ME MONEY ON A ORDER CAUSE THERE COMMUNICATION SKILLS ARE... Ver más

Valorada con 1 estrellas sobre 5

Absolutely dreadful service. Made an order with 'rapid delivery' and promised the order within 4 days. Called on day 5 multiple times and again on day 6. No response other than 'we are checking with t... Ver más

Valorada con 5 estrellas sobre 5

The replacement Unico Olympia Splendid air con unit I required was available from stock and at a price that I was extremely happy with. Delivery by Palletforce Ltd - an excellent service from them a... Ver más

Información sobre la empresa

  1. Proveedor de equipos de calefacción
  2. Proveedor de sistemas de aire acondicionado
  3. Proveedor de equipamientos
  4. Proveedor de equipos agrícolas
  5. Fabricante de equipos de ventilación

Escrito por la empresa

We supply a wide range of climate control products for domestic, commercial & industrial use. No matter the season, we offer suitable products to keep your home, office, shop, restaurant or warehouse comfortable. Our range includes electric, gas and diesel powered space heaters, portable air conditioning units, evaporative coolers, industrial fans and dehumidifiers. Our prices are extremely competitive and we deliver nationwide.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

290 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 47% de las opiniones negativas

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4,0

Todas las opiniones

(290)

75 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great customer service

Good range, clear website. I had an issue with delivery and a damaged unit. Very promptly solved. Will shop with them again when we get a split system.

9 de julio de 2025
Opinión espontánea
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Respuesta de National Heater Shops

We understand that things can occasionally go wrong, but we're committed to resolving issues promptly. Thank you for your feedback.

Valorada con 5 estrellas sobre 5

First class customer service and quick…

First class customer service and quick delivery of DeLonghi air conditioner. Very pleased with air conditioner which is effective and good value for money. Thank you National Heater Shops.

20 de junio de 2025
Opinión espontánea
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Respuesta de National Heater Shops

Thank you for the wonderful review! We're delighted to hear you're enjoying your air conditioner — how rare (and great) to need one here in the UK! We look forward to welcoming you back online soon.

Valorada con 1 estrellas sobre 5

Beware of deceptive pricing

The price seemed cheap to begin with but once tax and shipping were added during checkout it was a lot more expensive compared to the initial advertised price. This is quite misleading and not what you would expect on a website selling products to the general public for home use.

I ended up contacting Powrmatic, who don't sell direct, but were happy to provide me with a list of approved resellers for their Vision air conditioner heat pumps. All of them were cheaper than National Heater Shops when comparing the grand totals inclusive of tax and shipping.

It would seem that this company prices products excluding tax to appear to be the best price online, only to jack up the price during checkout so it comes out a lot more expensive.

11 de junio de 2025
Opinión espontánea
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Respuesta de National Heater Shops

Thank you for your feedback. We're genuinely sorry to hear that your shopping experience with us did not meet your expectations. We’d like to respond to each of your points as clearly as possible.

Our product prices are displayed both with and without VAT. As a large proportion of our customers are trade and business buyers, we show both prices on the product page, including at the point of adding items to the basket.

We offer a Price Promise, and if you reached out to our team, we would have been more than happy to discuss your concerns and explore options with you.

We carry out regular pricing analysis to ensure we're competitively priced—often among the lowest in the market. As the UK’s largest online B2B HVAC supplier, we have strong partnerships with our manufacturers and suppliers, which helps us keep prices competitive.

While we strive for excellence, we understand that things don't always go perfectly. A quick call or email to our team would have let us help with your concerns directly.

We’re sorry you chose not to purchase from us on this occasion. Please be assured that customer satisfaction is a top priority for us. Offering great brands at competitive prices is at the core of what we do, and we hope to have the opportunity to serve you better in the future.

Valorada con 1 estrellas sobre 5

Quit spamming me

Quit spamming me. I didn't sign up to your emails. I have never bought from you. I am not a business!!!! Your unsubscribe link does not work. Email me again and I'll file a complaint with the ICO under GDPR. You have been warned.

9 de junio de 2025
Opinión espontánea
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Respuesta de National Heater Shops

Hi,

We sincerely apologize for the inconvenience caused by receiving an email you did not subscribe to. As part of our outreach, we occasionally use details from previous customers in our mailings.

If you could kindly email us with your address, newsletters@tradegearltd.co.uk we will ensure it is promptly removed from our mailing list.

Our unsubscribe links are automatically included by our email software, in accordance with legal requirements. If you were unable to unsubscribe successfully, we take that very seriously.

Please let us know which email you received so we can investigate and resolve the issue immediately.

Thank you for your understanding.

Valorada con 5 estrellas sobre 5

Igenix IG9821 dehumidifier

I ordered a dehumidifier (Igenix IG9821) on 20th May. It arrived on 21st. Excellent service and the product is most satisfactory, exactly as advertised. Communication from David Woodward of National Heater shops was excellent. Would recommend them highly

21 de mayo de 2025
Opinión espontánea
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Respuesta de National Heater Shops

Thank you so much for your great comments. We hope to see you back online with us soon

Valorada con 5 estrellas sobre 5

Our Second Order

We had ordered bed bug heaters for several of our hotels and they were delivered fast, packaged well and work as they are supposed to. I would highly recommend this company as they are professional, customer focused and contactable.

6 de mayo de 2025
Opinión espontánea
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Respuesta de National Heater Shops

Thanks for your brilliant review. We love it when customers are happy. We hope to see you back online with us soon again.

Valorada con 5 estrellas sobre 5

Placed order for Reznor DS Series…

Placed order for Reznor DS Series Destratification Fan x3 which arrived as per SLA and all in good condition. So the installation by the customer will be able to take place within stated book-in timeframe as goods received timeously.

19 de mayo de 2025
Opinión espontánea
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Respuesta de National Heater Shops

Great news! Our goal is to deliver quality products with our price promise and fast delivery. We're really glad to hear you're happy with your purchases.

Valorada con 5 estrellas sobre 5

Ordered a patio heater for a garden…

Ordered a patio heater for a garden party which was delivered by dhl quite quick, the heater its self was packaged well but didn't really heat up the whole area, after speaking to chris in sales I realise I purchased the wrong one so I have just ordered another one to have on the other side to solve the problem.
highly recommended uk business

6 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great to deal with

Great to deal with.
I have dealt with Chris on numerous occasion and he is brilliant. Nothing is a problem and always comes back to me straight away. Service is quick and very reliable.

17 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and product

I first bought an aircon in 2023 (Woods) and received a lot of great advice from Chris. He wasn’t at all ‘pushy’ and I really felt he wanted me to have the best aircon for my needs and budget. I then looked elsewhere and came back to National Heater Shops, because they felt genuine and offered thorough and more personal customer service. I have now had to book in my aircon for a service and Chris organised the pick up arrangements under the warranty within one hour of my original call. Unheard of these days! I rarely leave reviews but felt one was very deserved here.

2 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

One stop shop for Heating & Cooling Equipment

Excellent selection of cooling and heating equipment at very competitive pricing.

Required some urgent cooling units due to failure of an AHU and Chris was great in getting this confirmed and shipped quickly. Highly recommend.

1 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Marquee heaters

Ordered some new heaters for a Marquee. The service was excellent with great advice prior to the purchase from Patrick and brilliant customer service from Chris post sale.

10 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good customer services

I ordered a air con unit which unfortunately the courier had lost in transit but Chris from national heater shops managed to sort a replacement out with no bother at all and made the process very easy.He went above and beyond to help me. Well done Chris.
MATT ORDER 229082NHS

23 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

Parts I required for a diesel heater were available, at the right price and delivered promptly. A couple of admin queries were swiftly dealt with by very cooperative staff. Many thanks

24 de enero de 2025
Opinión espontánea
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Respuesta de National Heater Shops

Thank you so much for you review. We are pleased we could help.

Valorada con 5 estrellas sobre 5

Heater purchase

I recently bought a few small retail heaters for some site cabins, and I couldn't be happier with my purchase! They worked perfectly for what I needed. The ordering process was straightforward and hassle-free, which made everything even better. Plus, I was thrilled to find a discount available! Highly recommend!

5 de diciembre de 2024
Opinión espontánea
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Respuesta de National Heater Shops

We're thrilled to hear that you're happy with your purchase! We truly appreciate satisfied customers and that they find ordering with us smooth. Our team is passionate about all things HVAC, so please don't hesitate to reach out if you need any assistance in the future. Many thanks once again Stephen.

Valorada con 1 estrellas sobre 5

Why these guys are spamming?

Why these guys are spamming?

We never signed up for their service, and have NOTHING to do with their niche. They seem established, so why they are mass spamming? "The only website you need to purchase leading brands for heating, ventilation, air conditioning and moisture control."

reply from them with: Our database is based on customer opt-ins." That's untrue! Exactly what time, where and when we signed up to your service? GDPR and the ICO are going to have a field day.

7 de noviembre de 2024
Opinión espontánea
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Respuesta de National Heater Shops

We apologise for reaching out when you are not interested in our product range. Our database is based on customer opt-ins. If you'd like to unsubscribe, please click the link at the bottom of our email or contact us with your email address, and we’ll promptly ensure you don’t receive any further communications from us.

Valorada con 5 estrellas sobre 5

Bought a heater recently

Bought a heater recently, fast quick efficient service. Highly recommended.

23 de septiembre de 2024
Opinión espontánea
Logotipo de National Heater Shops

Respuesta de National Heater Shops

Hi Anita. We're so glad to hear this! We look forward to having you shop with us again soon.

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