Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 11, Ivyhouse Lane, TN35 4PP Hastings, East Sussex, GB
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Consulta las opiniones de los clientes
The booking process was straightforward. The technician that came out to us was polite, very professional, efficient and knowledgeable. He was very thorough and left the area clean and tidy.
La empresa ha respondido
Shoddy work, promises of phone calls that never came. Car was returned with glass powder all over the bootliner, plus lots of fragments easily visible on ledges, in the spare tyre well, etc. No... Ver más
La empresa ha respondido
For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... Ver más
La empresa ha respondido
Información sobre la empresa
- Mantenimiento y reparación de automóviles
- también en la categoría
- Tienda de cristales para autos
- Tienda de reparación de automóviles
Sobre National Windscreens - Hastings
Escrito por la empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Información de contacto
Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, Reino Unido
- 01424-390-013
4,4
Excelente
451 opiniones
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Respuesta de National Windscreens - Hastings
We appreciate your kind words about our service.
Windscreen replacement
Friendly efficient staff,immaculate job done n a timely manner,thank you
12 de junio de 2026
Respuesta de National Windscreens - Hastings
We're so glad you had a great experience with our efficient staff and timely service! Thank you!
Very professional keep me updated with…
Very professional keep me updated with emails. I would recommend the company
11 de junio de 2026
Respuesta de National Windscreens - Hastings
We appreciate your positive feedback! We're glad we kept you updated and you would recommend us.
Respuesta de National Windscreens - Hastings
We are glad you had a perfect experience.
A new CRV windscreen delivery to collection was 3…
From delivery to collection was 3 hours, which is so much better than the advertised possible 4 hours for a replacement windscreen. Plenty of email and text contact throughout the process.
9 de junio de 2026
Respuesta de National Windscreens - Hastings
We are so glad to hear about your positive experience with our service and communication. Thank you for your kind words!
Prompt and efficient service…
Prompt and efficient service would recommend to everyone
2 de junio de 2026
Respuesta de National Windscreens - Hastings
We're so glad you found our service prompt and efficient. Thank you for recommending us!
Respuesta de National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Thank you ever so much to Paul and team!
Thank you ever so much to Paul and team. I had a warm welcome from the start and as I had to wait with the car, they kindly let me work on my laptop in Reception. The lovely guy in the office made me coffee and I was kept updated while they replaced the windscreen. A lovely team and they did a brilliant job!
8 de junio de 2026
Opinión espontánea
Respuesta de National Windscreens - Hastings
We're so happy to hear about your warm welcome and that we could make your wait comfortable. It's wonderful to know our team provided excellent service and did a brilliant job!
Excellent service from a professional team!
There were some complications in getting my replacement windscreen fitted to my Range Rover but these issues were dealt with efficiently by the technicians Sam and Charlie at the Hastings depot and whilst it meant a brief delay in the job being done the process was dealt with very professionally by National Windscreens and completed to my total satisfaction.
3 de junio de 2026
Respuesta de National Windscreens - Hastings
We appreciate you sharing your experience. We're pleased our technicians efficiently resolved the complications, ensuring your complete satisfaction with the windscreen replacement.
All round great service
Great service professional, courteous staff. Job was excellent. Easy booking procedure and easy when I had to change dates.
22 de mayo de 2026
Respuesta de National Windscreens - Hastings
We're so pleased you found our service great, our staff professional, and the booking process easy. Thank you for your kind words!
Decent service
Decent service, thought i needed a whole screen they, they repaired and refunded me the money. Win win
21 de mayo de 2026
Respuesta de National Windscreens - Hastings
We are so glad we could help and provide a positive experience. Thank you for your kind words!
Very Impressed with the service for my…
Very Impressed with the service for my door window glass replacement. Thanks
15 de mayo de 2026
Respuesta de National Windscreens - Hastings
We're so pleased to hear you were impressed with our service for your door window glass replacement. Thank you!
Respuesta de National Windscreens - Hastings
We appreciate you sharing that you were very pleased with the service! We are so happy you were pleased with us.
They stuck tuckers to the roof which…
They stuck tuckers to the roof which have left marks and spilt some kind of liquid down the bonnet probably coffee
4 de mayo de 2026
Respuesta de National Windscreens - Hastings
We regret that you experienced these issues, including marks on the roof and liquid on the hood. We'll investigate to prevent this happening again.
Reasonable Experience
Windscreen fitting was delayed due to delay in obtaining appropriate screen, however I was kept informed& new appointment arranged to my convenience
Screen fitted well but difficult to get in contact with workshop to check as to whether the car was ready to collect. Had to just turn up hoping it was finished
27 de abril de 2026
Respuesta de National Windscreens - Hastings
We appreciate your feedback. We're glad the fitting was completed well and to your convenience. We regret the difficulty you experienced when contacting us to confirm when your car was ready. We will review our communication process to improve.
Can't fault the technician who came to…
Can't fault the technician who came to repair the screen. He was great. However had to wait 9 days for an appointment which caused problems as I had to reschedule my car service and MOT.
23 de abril de 2026
Respuesta de National Windscreens - Hastings
We appreciate your feedback and are glad the technician was great. We apologize for the appointment delay and any rescheduling issues it caused.
The experience is not so bad as long as…
The experience is not so bad as long as you’re able to wait. Reason being my local national windscreens is on a trading estate not easy to get to. Otherwise all good.
15 de abril de 2026
Respuesta de National Windscreens - Hastings
We appreciate your feedback and are glad that you had a good experience. We recognize that our location can be difficult to access and will consider this in our future planning.
Called me before hand which is…
Called me before hand which I requested, and turned up when he said he would. Polite and friendly
17 de abril de 2026
Respuesta de National Windscreens - Hastings
We appreciate you taking the time to leave us this great review! We are so glad to hear that we met your expectations with our service and politeness.
Easy to book and expertly fitted
Easy to book and expertly fitted. Great service and technican arrived promptly and kept me informed at all times or when they were due to arrive and a good hand over.
Would definately recommend.
2 de abril de 2026
Respuesta de National Windscreens - Hastings
We appreciate your positive feedback. We're happy to hear that booking was easy, the fitting was expertly done, and our technician was punctual and communicative. We're also glad you received a good handover.
Respuesta de National Windscreens - Hastings
We appreciate you sharing that our service was great, helpful, speedy, and efficient! We are so happy you were pleased with our service.
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