National Windscreens - Hastings Opiniones 

451
•
TrustScore: 4.5 sobre 5

4,4

Unit 11, Ivyhouse Lane, TN35 4PP Hastings, East Sussex, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The booking process was straightforward. The technician that came out to us was polite, very professional, efficient and knowledgeable. He was very thorough and left the area clean and tidy.

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Shoddy work, promises of phone calls that never came. Car was returned with glass powder all over the bootliner, plus lots of fragments easily visible on ledges, in the spare tyre well, etc. No... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Mantenimiento y reparación de automóviles
  2. también en la categoría
  3. Tienda de cristales para autos
  4. Tienda de reparación de automóviles

Sobre National Windscreens - Hastings

Escrito por la empresa

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Información de contacto

  • Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, Reino Unido

  • 01424-390-013

4,4

Excelente

TrustScore: 4.5 sobre 5

451 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(451)

21.817 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Straight forward from start to finish &…

Straight forward from start to finish & good job done.

30 de julio de 2025
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We're happy to hear that your experience was efficient and satisfactory. Thank you for sharing your positive feedback with us!

Valorada con 1 estrellas sobre 5

Avoid!

Arrived first thing for my windscreen replacement - I was the first one there and first to drop off. I was told that my car would be ready for midday. Went back at midday, told that they had only just got my car in and that it would be another hour and a half so had to wait in the rain as I had nowhere I could go.
When my car was finally ready, they left me with 7 miles left in the tank - I left the car with 27... they also left the plastic cap on the end of my new wipers which not only scratched the bottom of the windscreen but also was only clearing half the screen while I was driving back in torrential rain. They had also left black marks all over the new windscreen... I never want to go back. If you can avoid and get your windscreen done properly at the manufacture then do so.

21 de julio de 2025
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We appreciate you bringing these issues to our attention. We're sorry your service fell short of expectations, especially regarding the delay, fuel level, wiper caps, and windscreen marks. We'll address these points with our team to improve our service quality. Thank you for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk

Valorada con 5 estrellas sobre 5

👍👍👍👍

Very professional

25 de julio de 2025
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

Hi,

Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.

Kind regards, National Windscreens

Valorada con 5 estrellas sobre 5

minute I took…

Was very happy from the minute I took it in to the minute i picked it up

24 de julio de 2025
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We are happy to hear that you were very satisfied with your experience! Thank you for taking the time to leave us such positive feedback.

Valorada con 5 estrellas sobre 5

Repair of heated windscreen for T6 transporter

We unfortunately had a crack occur in the window near Brighton. We called the company who actually really helpful through our insurance. They were really quick to offer us multiple options near where we were. We then ended up going to Hastings. We dropped the van off, please beware they do give a four hour window and sometimes they do mean four hours so be prepared for that. They were very prompt. The repairer was very efficient and it was a good repair. Thank you very much.

19 de julio de 2025
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We're happy to hear that our team was helpful in resolving the crack in your window. We appreciate your feedback regarding the repair time, and we're glad the repairer was efficient and completed a good repair for you. Thank you.

Valorada con 4 estrellas sobre 5

Sadly the glass didn't arrive when…

Sadly the glass didn't arrive when expected so had to wait another 5 days.
However I can't fault the service after that. A bit of primer was left on the car.
I took it back thinking it was scratched as I couldn't remove it. It was dealt with immediately, all good!

22 de julio de 2025
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We regret the delayed delivery and any inconvenience. We appreciate you bringing the primer issue to our attention. We're glad we could resolve it quickly for you. Thanks for your feedback.

Valorada con 5 estrellas sobre 5

Quick and efficient service

Quick and efficient service, completed on time, no fuss

18 de julio de 2025
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We appreciate you sharing your positive experience! We're so glad our service was quick, efficient, completed on time, and no fuss for you. Thank you!

Valorada con 4 estrellas sobre 5

Windscreen replacement

Very helpful techican giving me plenty of information in looking after my windscreen for the next 7 days and not to hesitate to get in touch if i had any problems

16 de julio de 2025
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We're glad you found the information helpful and appreciate you bringing this to our attention. We are here to support you and encourage you to contact us with any concerns about your windscreen.

Valorada con 5 estrellas sobre 5

Great staff

Great staff. Fixed on time. Easy to book

16 de julio de 2025
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We appreciate your positive feedback! We're happy to hear that booking was easy and that our staff fixed the issue on time.

Valorada con 5 estrellas sobre 5

People friendly and job done earlier…

People friendly and job done earlier than the 4 hours quoted.

3 de julio de 2025
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We're glad you enjoyed your experience with our team! We appreciate you mentioning our friendly service and efficient completion time. Thanks for your review!

Valorada con 5 estrellas sobre 5

Had my windscreen fitted by Tyrone.

Had my windscreen fitted by Tyrone.
He phoned me in the morning to let me know what time he was arriving and called again when he was close by. He was very reliable and done an immaculate job on my windscreen replacement. Any questions I had he was more than happy to answer them.

And gave me after care guideline on what to do and what not to do which I found to be very useful and helpful.

I couldn't be any happier with the service provided.

Thanks again Tyrone😊

9 de julio de 2025
Opinión espontánea
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We're happy to hear that you had such a positive experience! It's great to know the service, including the clear communication and aftercare guidance, met your needs so well. Thank you for your feedback.

Valorada con 2 estrellas sobre 5

I am not so happy with the windshield fitted

The new windshield fitted had some scratches and the wipers were fixed wrongly. When I called again to tell this complaint, they haven’t picked the call.
So please be sure to check the windshield after their service.

24 de junio de 2025
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We regret that the windshield had scratches and the wipers were incorrectly installed. We apologize for the difficulty in reaching us and will look into this. We appreciate your feedback and will review our service to prevent this in the future.

Valorada con 5 estrellas sobre 5

Problem solved

Had a problem with new screen but it was addressed willingly and professionally so i am very pleased
Car was citroen c3 aircross , you may remember my contact with you all
Well done kep up the good work

11 de junio de 2025
Opinión espontánea
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We're happy to hear that the issue with your new screen was resolved professionally. We appreciate you bringing your Citroen C3 Aircross to us and we value your positive feedback. Thank you!

Valorada con 4 estrellas sobre 5

Was disappointed that you didn't have…

Was disappointed that you didn't have comfortable seating, having to wait for so long. No coffee machine. Work was carried out well. Difficult to find.

2 de junio de 2025
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We appreciate your feedback and are glad the work was carried out well. We're sorry the seating wasn't comfortable, there was no coffee machine, and we were difficult to find. We'll look into these issues.

Valorada con 1 estrellas sobre 5

After booking my windscreen to be fixed…

After booking my windscreen to be fixed I got a message from them saying it will be between 9 and 4.30 I waited all day and no one showed up or a response I really stay away from them they are unreliable .

2 de junio de 2025
Opinión espontánea
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We regret to hear about the missed appointment and lack of communication. We understand your frustration and appreciate your feedback. We'll investigate what happened to prevent this from occurring again.

Valorada con 3 estrellas sobre 5

Answering calls - could do better!

The gentleman who came to replace my rear glass windscreen couldn’t have done a better job and was very courteous and explained the process and aftercare very well.
However on the evening I first rang the company I was on hold for about 20 minutes before I spoke to an operative.
Later when I had to call back about tge job in hand, around 8pm the same day I was on hold for 50 minutes before putting the phone down and then ringing the original number and extension. This time I waited 18 minutes..this is the reason I have given a rating of 3 stars….it would be very useful for the person ringing to know their position in the queue whilst on hold. I was ringing from tge comforting my home but I’m able to imagine customers/would be customers ringing from the roadside…..

28 de mayo de 2025
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We appreciate you taking the time to share your experience. We're happy to hear that you were pleased with the technician and the quality of their work.

We understand your frustration with the long wait times when contacting us. We are sorry for the inconvenience this caused. We'll review our call handling procedures to improve our response times. Your suggestion regarding queue position updates is valuable and will be considered.

Valorada con 5 estrellas sobre 5

A sound company.

From the first contact, over the phone, I felt relieved that my problem windscreen could be easily sorted.The staff member was very polite and informative and within a few minutes the whole procedure was sorted.

On the day arranged, the fitter arrived at the agreed time and was very polite and clearly efficient from the start. I felt very assured that he had done a great job of replacing the windscreen.

23 de mayo de 2025
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We appreciate you sharing your experience. It's great to hear that you felt reassured from your initial phone call and that the process was easily managed. We're glad the fitter was punctual, polite, and efficient, ensuring a high-quality windscreen replacement.

Valorada con 5 estrellas sobre 5

Very helpful

Efficient and helped rearrange appointment when it became necessary.

19 de mayo de 2025
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

We appreciate your feedback! We're glad we could efficiently assist and accommodate your scheduling needs. Thanks for sharing your experience.

Valorada con 5 estrellas sobre 5

Great service, did a brilliant job

Great service

15 de mayo de 2025
Logotipo de National Windscreens - Hastings

Respuesta de National Windscreens - Hastings

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

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