Threada | Custom Clothing Made Simple Opiniones 

100
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Unfortunately we too are currently waiting on goods to arrive from this company with no definitive answer as yet as to when we can expect the goods. Tried their offices but the answer machine is cont... Ver más

Valorada con 1 estrellas sobre 5

Horrendous experience. Wish I read previous reviews as I wouldn't ever chose to order from them. Order hasn't arrived, so after weeks of chasing them, I've finally got the boots I ordered. Within a mo... Ver más

Valorada con 1 estrellas sobre 5

Ordered goods in June not received, lots of excuses but still no goods, I have reported this company to trading standards . Please if you have this experience report them to trading standards otherw... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very pleased with some workwear we just received : Polo shirts, T Shirts and Zipped hoodies. They are all excellent quality, from the material, the buttons & zips down to the stitching. It took a wee... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de vestimenta de trabajo
  2. Proveedor de ropa
  3. Servicio de bordado
  4. Tienda de bordados

Escrito por la empresa

The Nation’s favourite branded workwear and personalised clothing partner! Embroidered and printed garments delivered fast, with no minimum order!


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

100 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

Todas las opiniones

(100)

1 opinión en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Very disappointing, rude, childish & defensive.

I’ve had a very disappointing experience from start to finish.

Communication throughout the process was poor. We provided our logo, explained our brand colours clearly, and even sent a previous polo shirt as an example. Despite this, our order was completed using turquoise instead of our brand’s blue.

To their credit, they offered to redo the order free of charge. Unfortunately, the replacement was still incorrect. While the logo was changed to the correct blue, the writing was once again done in turquoise. We were then told that turquoise was used because they thought it “looked better,” despite us being very clear about our branding requirements. That’s simply not their decision to make.

After two incorrect orders, we politely requested a refund as we had completely lost confidence in them producing our business clothing correctly. Rather than handling the situation professionally, the response became defensive and rude. Instead of resolving the issue, posts were made on their Facebook page seeking sympathy and public opinion regarding our refund request, which was incredibly unprofessional.

If your order isn’t completed as requested, don’t expect much accountability or a straightforward resolution. Based on my experience, customer service was poor, concerns were dismissed, and a reasonable refund request after two failed attempts was refused.

I also noticed that reviews on their Facebook page have been turned off, which doesn’t inspire confidence or transparency.

Overall, this was a frustrating experience and, unfortunately, I cannot recommend this business.

1 de agosto de 2026
Opinión espontánea
Logotipo de Threada | Custom Clothing Made Simple

Respuesta de Threada | Custom Clothing Made Simple

Hi James,

We take complaints seriously and I have investigated the circumstances described in your review with our customer service and production teams.

Unfortunately, we have been unable to identify any customer, company, order or correspondence matching either your name or the sequence of events you have described. We have no record of producing and then replacing an order under these circumstances, nor of refusing the refund request outlined in your review.

We are also particularly concerned by the claim that we posted details of your complaint on Facebook seeking public opinion. We have posted no such post, and this is not something our business has done. Reviews also remain enabled on our Facebook page.

Please contact us at sales@threada.com or on 0800 023 6244, providing your order number, the name or company under which the order was placed, and copies of the relevant correspondence. This will allow us to identify the order and investigate properly.

At present, the information provided does not correspond with any customer experience we can trace. Should this review have been intended for another business, we would respectfully ask that it is removed from our profile.

Jake Adams
Managing Director.

Valorada con 5 estrellas sobre 5

Great Quality & Very comfortable! Had tops before that itch where embroidery is but not these ones!👌🏼

Very pleased with some workwear we just received : Polo shirts, T Shirts and Zipped hoodies. They are all excellent quality, from the material, the buttons & zips down to the stitching. It took a week or so longer than I expected but to be fair I did make a change with the colour being used. This had to be signed off and re confirmed, so they were within their initial estimated delivery time. Will definitely be using them again! THANK YOU!! 👌🏼🤩 👍🏼👍🏼👍🏼

9 de agosto de 2025
Logotipo de Threada | Custom Clothing Made Simple

Respuesta de Threada | Custom Clothing Made Simple

Hi Gary, thank you for your review and we're so pleased the garments and quality met your expectations! We look forward to working with you again soon.

Valorada con 5 estrellas sobre 5

Good quality workwear

Good quality workwear, makes my new business look professional.

18 de julio de 2025
Logotipo de Threada | Custom Clothing Made Simple

Respuesta de Threada | Custom Clothing Made Simple

Thank you for the 5* review! We look forward to working with you again soon.

Valorada con 5 estrellas sobre 5

Ordered branded t-shirts and zipped…

Ordered branded t-shirts and zipped hoodies for our youth workers. The team loved them and they look great! Arrived quickly and really easy to order online.

28 de julio de 2025
Logotipo de Threada | Custom Clothing Made Simple

Respuesta de Threada | Custom Clothing Made Simple

Thank you're for your review! Great to hear your team loved the garments. We look forward to working with you again soon.

Valorada con 4 estrellas sobre 5

Great product, lack on communication

The quality of the product was great but it took me a few weeks to get a reply with an update when I had mailed 3 times. So product was great but admin not so much

31 de julio de 2025
Logotipo de Threada | Custom Clothing Made Simple

Respuesta de Threada | Custom Clothing Made Simple

Hi Darren, thank you for your review and we're pleased you're happy with the products! I will look into this and make sure your feedback is passed to the customer service team.

Valorada con 5 estrellas sobre 5

Very happy with my workwear bundle.

Very happy with my workwear bundle.
Clear embroidery and good quality products

9 de junio de 2025
Logotipo de Threada | Custom Clothing Made Simple

Respuesta de Threada | Custom Clothing Made Simple

Hi Paul, thank you for your review! We looking forward to working with you again soon.

Valorada con 5 estrellas sobre 5

One-stop-shop for great price and great quality

We've ordered a wide range of products from Mina Print; from business cards to brochures, polo's to embroidered jackets, no matter what product, the quality has been exceptional. The team have been amazing to work with, always receiving fast replies when ordering, and the huge help they've been when I've forgotten to order something...

I highly recommend Mina Print to anyone looking for the best quality service from a local print and workwear company.

3 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service, always 100% top quality!
Use this company for all my printing needs.

23 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful as always!

As always, Mina print helped us out at the very last minute before an important expo. The team are always on hand to help out and I would recommend their services to anyone!

22 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cycling Tops

The cycling tops recently done by mina print were great quality and colour. The branding was clear and no bleeding of the colours. We had excellent service throughout and the tops arrived before the due date.

18 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Over the moon with my order... as always!

Received our workwear order today from Mina Print! I am over the moon with the quality and can't wait to dish these out to the guys shortly!
Communication and service was excellent as always (this isn't our first order!)

I will be ordering again soon, thank you!

27 de mayo de 2022
Opinión espontánea
Logotipo de Threada | Custom Clothing Made Simple

Respuesta de Threada | Custom Clothing Made Simple

Hi Ethan,
Thank you for your order and for your review!
We're thrilled you're pleased with your order and we look forward to working with you again soon!

Valorada con 5 estrellas sobre 5

Our printed T Shirts were fabulous

Our printed T Shirts were fabulous. From design to print the service was impeccable. We received lots of feedback from the public regarding our design - highly recommend Mina for all things printable - Thank you Jake and your wonderful team

6 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service

Amazing service. Mina goes above and beyond. Thankyou!

2 de noviembre de 2021
Opinión espontánea
Logotipo de Threada | Custom Clothing Made Simple

Respuesta de Threada | Custom Clothing Made Simple

Hi Reece, Thank you for leaving us a review!
We are glad to hear you are happy with the service you have received, we look forward to working with you again!

Valorada con 5 estrellas sobre 5

Professional and Quality

A very professional experience with their team. We have been very happy with the items they have provided (branded promotional and workwear). I would have no hesitation in recommending.

2 de noviembre de 2021
Opinión espontánea
Logotipo de Threada | Custom Clothing Made Simple

Respuesta de Threada | Custom Clothing Made Simple

Good morning Chris, thank you for leaving us a review.
We are very glad to hear you are happy with the different services you have received from our company. We look forward to working with you again :)

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