NewMotion Opiniones 

I took delivery of my new Volvo on the 30th April 2021 and the Volvo salesman said Newmotion would contact me within the next few days and arrange for my EV charger to be installed ! what a joke here I am over a year later still waiting, with no idea what the hell is going on ! It took them until the October to confirm my order after months of feeding them answers to their technical questions. I was then told that the installation would likely be March / April time ! it is now nearly June and I am still none the wiser as to when I will have the charger installed or ever will. I have emailed them but no reply I have phoned them but no one answers the phone ! what a shambolic company Shell / Newmotion are, they are useless, and their communication skills are non existing
Richard Cannon

Please don't use them, absolutely zero customer service I am now on my third faulty charger which was first installed in January, 4 months later I still haven't been able to charge my car. Absolutely shocking and Volvo don't seem bothered either.

What a hopeless business..... I used my Shell / Newmotion recharge card a few months ago to charge my Electric Car. For some reason Shell did not take payment from the card that was set up on my account. Shell then sent me a request to pay directly to an overseas bank account (which sounded fishy) - so I sent them an email as suggested in their demand. The email was acknowledged with a promise to make contact in three days - which didn't happen. A reminder came a month later - so I called them and waited 55 minutes before I could talk to anyone. Just to be told they couldn't do anything online and I needed to pay by BACS. So Shell make an error and are incapable of resolving their own issue. I certainly won't use Shell again.

Give them a chance. If you want an EV socket in a shortage, be patient.
I found NM to be very helpful - but equally, I made it my business to be very involved in the process - which includes multiple sub contractors and departments within your electricity supplier. Each one has its own protocol and data requirements. I recognised that a lot of proactive coordination was necessary to keep on top of it and momentum maintained. It’s easy for a process to get sidetracked.

It doesn’t help that there is a chip shortage, grant deadline, (why are grants expired for private houses but maintained for rental properties? No sense there) and general boom in EV car sales at the same time.

It’s like a relay race and the baton handoffs can be easily mishandled if you don’t keep on top of things. Here’s the process I went through-

1- fill in the app form and site diagrammed as requested.
2- these go internal for review before being passed to NMs sub contractor electric installer - who have their own internal review process.
3- the subcontractor contacts your electric supplier - in my case SSEN. SSEN then arrange a third analysis of the site. They are only interested in what the amperage is on your main incoming circuit breaker - referred as a loadcheck. The installer gets assigned an EVR number. You have to chase - I spoke to both parties and acted as intermediary supplementing info n photos of circuit breaker and dbl checking installer was aware of the EVR assignment. For new houses the load should be 100A. For older houses it’s usually 60A, which means they have to do a site visit to personally inspect condition, loads etc and decide if it needs an upgrade. I spoke to SSEN to personally describe loads so as to enable approval at current (60A) spec.
4- the electric supplier’s engineer inspects and reports back to supplier ‘Upgrade’ dept cc’ing installer. I chased all inter contractor comms.
5- the installer waits for Elec Supplier official report then relays OK to proceed (or order to upgrade which means a further series of comms and delays) to NM, who only then activate the new socket final allocation process. This depends on what they have in stock at the time.
6- NM notifies installer of expected socket availability.
7- NM sends socket to installer who, when received, makes appt to install. I chased up installer to ensure they knew they had my socket.
8- once on site you want to ensure that install is completed that day. I had a last minute glitch that threatened an incomplete install, but managed to overcome it.

So, there are a lot of complaints out there ref NM. But frankly there are a myriad of moving parts and multiple bottlenecks in the process. Politeness and calm will always get a favourable response. Shouting won’t get you anywhere. I was up against a time barrier for the grant and managed to get it done. That was my only goal.

I found things frustrating at times, the first NM guy I liaised with got transferred and I was in limbo, but context needs to be appreciated. It is a convoluted govt, multiple contractor, shortage, timeline, rebrand and safety influenced process. I was also lucky enough to deal with Euan there, who was v helpful.

We ordered our new Volvo in August 2021 and started the conversation with newmotion soon after. The car arrives tomorrow 7 April 2022. Finally managed to speak to newmotion this afternoon and been told to wait another SIX months for the charger! This will have taken 13 months assuming it is even delivered then…Still waiting on Volvo to reply…

Took 6 months for the home charging point to arrive, the installers were then misogynists and didn't leave any instructions, then the charge point never works and new motion or shell recharge don't answer the phone.

Schlechter geht es nicht mehr, habe als Projektleiter an verschiedenen Standorten new motion Ladesäulen installiert bzw diese sind noch zu installieren. Am Standort1 haben wir 6 Monate auf Rückmeldung gewartet, an den anderen Standorten ist bis jetzt nichts passiert. Eine defekte Ladestation am Standort 1 ist seit über 1 Monat ausser Betrieb, von new motion kam bisher ausser der Anforderung einer detaillierten Fehlerbeschreibung nichts. Lasst nur die Finger von einer Zusammenarbeit!!

Been waiting since November for changing point told large backlog have emailed 10 times and had no response, every time you ring on the phone for ages, they blame all there contractors but don’t follow up I’ve now had 2 quotes and fitting in 2 weeks avoid at all costs , I’ve lost the government grant as well because of this company please read all the reviews on here and don’t DO IT

So have emailed sat on the the phone for 50 minutes won’t hold my breath 😡😡😡😡

Not reachable, charger was delivered on 2 different dates which was not communicated. Calling puts me on hold for 2,5 hours (!!). After 5 days after installation still not working. Calling again on hold with no info of how long it might take. Now already 30 minutes on hold…ongoing.

Very bad customer service!!

First off this could have easily have been a 5 star response. I had a charger installed about 18 months ago. I experienced the charger tripping, without the car attached. Newmotion responded and arranged a replacement under warranty. Fantastic !
However it only charges at 3 kw. My latest charge took 22 hours. They can remotely set it for 7.5kw charging. They did it when the first unit was initially installed. The customer response "1st responder" has been great but she's not getting any technical support. Therefore I am sitting with 22 hour charge times. So Mr Technical Support Leader, here is your opportunity to have this changed to 5 Stars.

I should have been charged £3.21 at a very slow public charger, but they have taken £49.40 out of my account!! I cannot get hold of anyone to help!!

Another poor experience . Impossible to get hold of but it doesn't matter if you do because they won't help

Communicatie zeer slecht. Ondanks beloven te worden teruggebeld, is dit meerdere malen niet gebeurd. Om gek van te worden. Door een systeemfout van hen wacht ik al 2 maanden op de installatie van de laadpaal. Niet een nieuwe nog te leveren paal, maar een bestaande paal die direct beschikbaar is! Kost enorm veel tijd.

Have got the advanced model and not only does it not charge at 7kw and I’ve been waiting months for a replacement, but the app is useless - how can a charge point not offer scheduled charging so people can use their cheaper overnight rate? Woeful..

NewMotion provide a terrible service to Volvo customers. The service is so poor Volvo have been forced to offer a £500 reimbursement to customers being failed by NewMotion. NewMotion did not respond to my written complaint. They claimed to have emailed me on 16th Oct 21 re my order but when asked to provide evidence of a sent email could not provide it. They claim issues affecting the supply of charge points are being caused by the global chip shortage but other suppliers e.g. Eezee, Hypervolt, Zappi can provide charge points.
I would be happy to be contacted by NewMotion re this review.

Absolute shambles, had 2 units installed, one on 6/12/21 which the installer couldn’t get working, spent nearly 2 months chasing technical, finally 2nd one installed on 28/01/22 which also didn’t work. Spent 1 week trying to get customer services to help, then referred to technical team on 4/2/22, no response since. It is clear that as a Shell company they have no B2C infrastructure, next step is trading standards.

I ordered a new Volvo 30th April 2021. It is last day of Feb 2022 and I still do not have the NewMotion charger installed nor any feedback.
Can you believe it? 10 months and the clock is ticking.
They don't answer the phone and they also stopped sending emails. Last email was 1st Dec 2021.
UNBELIEVABLE. I do not have words
EDIT-Reply to NewMotion's answer.
Your problem is the lack of communication. You do not answer the phone calls and do not send any emails. 40-mins phone calls and no-one answers.

Ich habe die new Motion mit Display gekauft.
Alle 2 Wochen geht die Wall box auf Störung und muss vom Werk reseted werden.

I’ve waited 7 months for a charge point offered with the Volvo I purchased in July 2021. Estimated delivery was 2-3 weeks. Any contact I’ve managed with New Motion has resulted in nothing but excuses for the delay. Emails have suggested umpteen likely installation dates and finally I was given a date tomorrow 23rd February. Text just arrived postponing until March the 8th due to the engineer being sick. Do they know he’s sick for 2 weeks ?
Should Volvo be using such a useless company ?

Wij hebben bij ons kantoorpand een laadpaal van New Motion laten installeren. Eind november krijg je een mailtje dat het gastgebruik wordt afgesloten omdat de socket moet worden vervangen.
Wanneer je belt wanneer dit zal gaan plaatsvinden geeft men aan dit niet te kunnen zeggen. Er wordt geen termijn aan gekoppeld (logisch want dan moet men afspraken nakomen). Op mails wordt helemaal niet gereageerd.
Het is bijna maart maar van New Motion hoor je niets meer.

Uitbreiding van laadpalen zal in ieder geval niet via New Motion verlopen. Want die palen smelten.