NewMotion Opiniones 

I am a street lamppost charging point customer. I cannot fault the service I have had charging my car but the billing process is dire and the customer service non-existent. I am trying to get them to use the credit card details they already have to charge me for December's bill. Good thing they are part of Shell and have lots of cash in hand otherwise they would be going bankrupt.

My bill is for December, allegedly produced on 14th January for payment on the 25th. The invoice was actually sent to me by email on 15th February and for some reason they are now chasing payment even though they have always had a credit card to charge it to.

Spending hours at a time trying to get them to answer the phone to sort this out.

In addition, I had a small query on the bill which they have just ignored.

Not at all surprised with all these bad reviews they have yet to update Trustpilot with their new branding as Shell Recharge Solutions.

I have been waiting for a charge point for 5 months now and still being told theirs further delays! At first I was told 6-8 weeks, then 3 months, then 4-5 months and now stating 5-6 months! Just get default responses when trying to chase - appreciate there is a chip shortage but this is affecting cars much more than chargers and my new car took much shorter than this to get sorted!

Absolute shambles of a company. We ordered our charge point in September, got a phone call from the installer last week to install 2 weeks today then got a call from NewMotion yesterday saying they have made a mistake and it can't be installed due to problems with the new charge point they are trying to rollout. They don't have enough components for the old charge point so that would be an even longer delay. How can a company who's job it is to install charge points get it so wrong??

I usually don’t write bad reviews, but the sheer incompetence of this company warrants a different approach. I have never experienced such poor customer service in my life.
I have been waiting - so far - for 7 months for the installation. I needed to reschedule an appointment now that I finally received an installation slot, and it is absolutely impossible to contact the company. They don’t react to email, and the dedicated helpline just results in an endless waiting loop.

Volvo offer a free EV charger on new cars fitted by this company. After 6 months of excuses (lies) and delaying tactics the grant is no longer available after March and they don't want to fit the point. Cowboys, do not go near them

The cheapest I can find an alternative supplier to fit the EV point is now £1,100 +VAT so the £500 offer from Volvo to come off the waiting list for my free EV charger point from New Motion isn't going to go very far.

17.3.22 New Motion are now saying there will be a 6 month delay from the site visit and no site visit booked or expected as they have no staff in my area - Surrey. Wrote to the motoring ombudsman who also warn of a 3 month delay to get to the complaint which I've made against Volvo who initially offered the 'complimentary home charger' and failed to supply.

NewMotion wirbt mit einem flächendeckenden Netz von Ladestationen in Europa. Dieses Netz befindet sich teilweise in einem desolaten und lebensgefährlichen Zustand. Auf Reklamationen auch bezüglich fehlerhaften Abrechnungen wird nicht reagiert.

If I could, I would give zero stars. After purchasing a new Volvo, I was pleased that a EV charging point was included. Cue months of frustrating phone calls and emails with either no response or promises of installation dates that were never met. I have had two dates assigned, with both total no shows. My unit has arrived at their site, then disappeared. Customer Services are no help, and fairly aggressive on the call with statements like "its with operations, there's nothing we can do". No updates, broken promises - if the Volvo lock-in wasn't present I would have gone elsewhere a long time ago. Avoid.

Update from 04 April: Well, Newmotion eventually directed their installer, McNally, and my EV charge point arrived on St Patricks day this year. I managed to have one full week of use, then the charger stopped working and kept resetting itself.

I reported the issue, and over a week later, find myself continually chasing NewMotion to get an update on when I will have a functioning charge point again - today I am informed that apparently their engineers have not yet looked at it because they have so many problems to deal with. Really useful when I have an EV to charge!

Also, emailing their Customer Service is pointless as they never respond - and phone calls generally take about 40 minutes to connect, if they answer at all!

As I said before, you need to avoid this company if looking at EV points, as you will have nothing but issues!

Update 12 April - Yesterday, after 2 weeks of no-use, NewMotion escalated my issue as an emergency. Apparently, this should happen after 3 days of an issue being reported! Today, I was informed that the issue can only be fixed through a site visit, and i would be contacted shortly to arrange this. Fingers crossed ...

I have been registered with NewMotion since July 2021 and have had very little communication from the company. Each time I try to contact them I receive no response. They we meant to install in September, then January or February and still I haven't heard anything. They have me locked in as I was offered a charging point when I purchased a Volvo, however there is absolutely zero customer service.

They have take. Money from my account when non was due. Its feb 2022 and ive not used them since may 2021. I paid for may 2021 in june 2021.
They do not respond to emails do not answer the phone or say its emergency contact only!
They are STEALING money from there customers! Don’t trust them with your Bank account details!

AVOID!

As a Shell Recharge Card customer I’ve been overcharged two times in one day. I don’t use the card for 2 months now, since I get rid of my electric vehicle.

Try to call them but the number is not working anymore.
Email them but no reply.

In augustus 2021 een aanvraag ingediend voor een laadpaal. Dit aanvraagproces verliep verder prima. Het advies van Newmotion was dat ze eerst iemand wilde sturen voor een schouw ter plaatse. Tot januari niemand gezien, dus maar even contact gezocht. Er was ergens iets niet goed gegaan dus moest de hele aanvraag opnieuw. Verwachte wachttijd een half jaar. Mijn nieuwe auto komt eind februari, dus ik word zenuwachtig. Op de vraag of ze hun best konden doen om dit traject te versnellen kwam een harde "NEE". "Het was niet de fout van de medewerker van Newmotion maar van degene die de schouw niet had gedaan." Aldus Newmotion. Het advies was om op zoek te gaan naar een andere partij als ik eerder een laadpaal wilde. Dat gaan we zeker doen.

Nooit meer Newmotion!

Abwicklung war vorbildlich.
Installation (elektrisch) einwandfrei.
Kabelverlegung / Anbringung hat Verbesserungspotential

Heb het laadpunt bij mij thuis laten installeren. Heb ook electriciteit aansluiting verzwaard met 3 fasen kracht stroom. Helaas is er na 2 jaar al iets defect en kan ik niet meer met krachtstroom opladen. Waarschijnlijk was laadpaal al binnen 2 jaar garantie termijn defect, maar door zakenreis van 1 jaar heb ik dit niet op tijd kunnen constateren. Voor reparatie kunt u eur 175 aan voorrij kosten verwachten. De gebruikelijke vervanging van onderdelen en manuren komen daar nog boven op. Ik ben nog nooit met dergelijk hoge voorrijdkosten geconfronteerd. Weet ook niet of dit wettelijk is toegestaan maar het geeft wel aan hoe newmotion over klanten denkt en wat je moet betalen voor een bezoek van een monteur.

Clear and friendly communication, I was informed about every step of the installation. Very friendly and professional technician took care of the installation. Perfect job, clean and according to the standards.

Vom Erstkontakt bis hin zur Installation und Nutzung hat alles einwandfrei geklappt. Wir benutzen die Ladestation privat und die tägliche Handhabung ist super einfach.

Storing aan laadpunt in openbare parkeergarage getracht door te geven.
Had serienummer niet paraat dus kon men niks voor mij doen. Onplezierig gesprek overigens. Later nogmaals gebeld, nu met serienummer, maar ook nu slecht geholpen. Er wordt niet geluisterd, totaal onprofessioneel gecomuniceerd en de geboden oplossing is gewoon niet goed! Ik moest het laadpunt (in de openbare parkeergarage) even spanningsloos maken of zoiets.. Toen nogmaals uitgelegd wat de situatie was, wordt meneer kortaf en verbreekt de verbinding. Ik overweeg binnenkort een eigen laadpunt te regelen, maar wordt niet een van newmotion.

Unfassbarer Kundendienst. Installation schon eine Katastrophe. Seit 6 Wochen Fehlgunktion. Keine Hilfe. Kabel im Gerät gefangen.

Linked with New Motion from Volvo as I ordered an EV. Order in July 2021. Asked to submit the details and the home survey then...nothing...and more nothing... then finally a contact to say they cannot deliver by March 2022 so the price will increase due to the removal of the grant - most ethical companies would accept that a 9+ month delivery target is poor and would honour quoted prices. Not this one - very poor / no service.
reflects badly on Volvo too. I recommend avoiding this company

I was desperate for some charge in my ev car. Zap-Map pointed me towards a village community centre. Found two NewMotion chargers with zero instructions on use. Called their CS dept and had a short conversation with the very worst customer service rep you could imagine. No attempt to understand nor help me. She ended up cutting me off.
That’s a good way to ensure never again will I touch any charger with NewMotion or Shell branding. Appalling!

As a new Shell Energy customer I was recommended to use NewMotion, a Shell subsidiary, to have an EV charging point fitted. I looked on their website and liked the price they showed for a standard installation (£479), so I went through the long-winded quote process online. I then had an email with a quote for £519 for a standard installation, followed by an email from one of their sales people regarding details of the installation.
I questioned the discrepancy in price by email but had no reply. I tried to contact them by phone but gave up after 30 minutes on hold. NewMotion has continued to send me reminders about their quote but has not responded to any of the emails I've sent them - except when I sent a GDPR notice to their data manager.
Needless to say they have not got my business. If this is how poor they are at communication in the pre-sales stage, how could I ever trust them once they have my money?
I've also reported the company to the ASA for fraudulent advertising - to be advised.