NewMotion Opiniones 

This charger should have a timer to enable it’s use during off peak periods. It does not, considering it is produced by Shell it’s a poor reflection on that company.

Most terrible service i’ve experienced so far. Impossible to speak inperson due to endless contact forms and chatservices. And when you do get in contact, they have no (proper) answers. Absolutely horrible.

Shocking service. Send application off in June after buying a Volvo. Got email saying they'd "guarantee" one will be installed by the end of the year if we went with different product to what we ordered. Now being told it might not be until February. Just terrible. Avoid this business at all costs. Volvo have now cut ties with them and are offering £500 if people are fed up waiting.

Auf Empfehlung unseres Leasingpartners dort angefragt, nach mehrfachem Nachfragen kommt endlich ein Termin zustande. Vorher unterschrieben, dass man im Falle des Nichtzustandekommens € 150 zahlen muss. Nichtsahnend getan, 2 Tage später kommt die Info, dass sich die Lieferzeit um 4 - 5 Monate verzögert. Ein Schelm, wer da Böses vermutet... Angebot kam dann auch erst nach weiteren 2 Monaten, ohne Lieferdatum natürlich. Habe zwischenzeitlich einen lokalen Anbieter gewählt...

Geweldige service in zijn algeheel, in het bijzonder van de klantenservice. Deze is zeer klantgericht en oplossingsgericht! Echt top!

Finally had my charger fitted after waiting months. Nothing but hassle since. Won’t connect to Bluetooth. Phoned helpline and spoke to a very pleasant woman. She referred me on to the technical Dept. I got an email saying that they’d changed my charging point to automatic (no card required) which is what I wanted. Happy days. Alas no! It worked for one charge. Now won’t charge the car and the card doesn’t work either. Luckily I’ve got a hybrid so I can use petrol for now. Not acceptable 😞

Avoid at all costs over 4 months of waiting finally gave complained to Mazda found out that Mazda no longer uses new motion they cancelled my order sorted a refund and used their new supplier pod point all sorted in two days survey done installation booked hope new motion changing their name to shell improves their service

I have never received such poor service from a company in my life.

The order was placed in June 2021. I have just received an email stating my installation is now put back until Feb 2022. How can a company be so poorly run?

No communication from them, just really really poor.

Avoid at all costs. Bought a Volvo in June and still without charger. Comma at best awful!!.
How on earth can a business be run this badly!!

Possibly the worst customer experience I have ever had - no communication, no delivery date (after 3 months of chasing - more fool me) and a lot of passing the buck - I struggle to understand why it is so difficult to install a charger when it is your business to install chargers ?

Like everyone else here. Bought Volvo in May. Filled out relevant forms to get the ‘free’ charging point from Shell - down hill since there.
Terrible communication, still no installation date and no useful guidance on when it will be installed. The only option I was given was to go elsewhere and consequently join back of the queue.
Obviously there are some larger issues here with chip availability and apparently delays in DNO approvals but the communication and service has been appalling. How could Volvo and Shell really mess it up this badly!

**Avoid Avoid Avoid**
Signed up for a #NewMotion charge point installation when I bought a #Volvo in June. Filled out all the details, sent photos and paid for the charge point a few days after picking up the car. Received no news from New Motion about fitting. Have repeatedly chased now and must have called at least 6 times to be given an excuse every time. It is November and still no one has got back to me. An appalling customer service, unreliable, and unprofessional company. Hugely frustrated with Volvo for teaming up with such an unreliable partner for this, agree with the comments below ‘ we're Volvo’s customers, it's their appointed partner, their promise of complimentary installation and their incompetence not to keep their customers updated or provide an alternative.’

Der Service, die Kundenfreundlichkeit und die Umsetzung ist über jeden Zweifel erhaben. Eine klare Kaufempfehlung kann daher in diesem Zusammenhang meinerseits ausgesprochen werden.

Like most, ordered a Volvo XC60 T6 in June which included a New Motion charging point. Despite completing survey, sent photos, emailed and called New Motion. No response or call back. Sadly Volvo themselves have not helped, all I get is “the order is in the system”. Poor customer service and communication by both parties. I understand the predicament but both Volvo and New Motion could at least pick up the phone. Even considering returning the car as Volvo have not delivered as promised in the June deals.

Katastrophal! Eigentlich müsste man minus fünf Sterne vergeben. Geht leider nicht. Nicht fachgerechte Installation, erste Box beim Aufbau nass geworden, Ladeleistung der neuen Box bei 1,5 Kw statt 22 Kw. Habe nun fristlos gekündigt, aber noch nicht einmal die Rückabwicklung bekommen die hin! Finger weg!

Har brugt NewMotion flere gange i udlandet med succes. Men husk at check prisen i appen inden du bruger rfid. Senest har jeg betalt kr 17,85 pr kWh med NewMotion da de opkrævede minut pris på pågældende lader. Plugsurfing kan klare samme lader til kr 2,75 pr kWh. Så NewMotions roomingpriser kan være totalt ripoff.

Very much the same as Simon K -ordered a new Volvo via Leasecar in August-heard nothing from Newmotion. Leasecar advised me to contact Volvo and they've given me £500 to spend elsewhere-which is what I'll be doing. What I have heard though is that the delay in processing is with the widespread chip shortage in the automotive industry-if that's the case then why hasn't that been communicated to customers instead of getting a load of bad reviews?

Kann mich den vielen negativen Vorbewertungen nur anschließen. Meine Zeit ist kostbar. Da freut man sich über Erklärungen, die "so easy sind", dass man stundenlang vorm Rechner sitzt und nicht weiterkommt.
Beim Anruf erfährt man dann, "bei Ihnen funktioniert das auch nicht so (Volvo)" Ah ja... Bei den Videos habe ich keinen Ton (youtube läuft...), hatte die Hoffnung, dort die "richtige" Seriennummer der Ladesäule zu erkennen, ist aber nicht. Beeindruckt hat mich die Bewertung von Super-Mario!

Like so many others below, my experience of dealing with New Motion for my free Volvo home charger installation was beyond dreadful, not worthy even of one star, and so bad as to prompt me to post my first ever review on Trust Pilot. Applied in Aug and told I will hear from them "shortly" to arrange installation. No further word at all for 2 months despite repeated chasing, eventually to be told in Oct it's likely to take 4-5 months, and inviting me to cancel my order! Complained to Volvo Customer Assistance, who are clearly aware of the major delays with New Motion and immediately paid me £500 to go elsewhere (with my OLEV grant intact). Applied to Pod Point, much simpler survey, way more professional and responsive staff, you can't begin to compare the two as customer experiences. On receiving my paperwork Pod Point have immediately contacted me within an hour to confirm my charger installation date in just 4 weeks time.

Terrible Company I have been waiting since April for my Charge point and still nothing
I have called them many times and been promised a reply but nothing , I have been so patient but
this is now ridiculous.