NewMotion Opiniones 

Like everyone else, very disappointed with the service NewMotion have provided. Filled out the site survey a few months ago, had to chase for an update and now that the car will be arriving soon have been given a date of 4-5 months! That is just insane where other suppliers can do it within a month. Why do Volvo still have a partnership with NewMotion!

Like everybody else, I was offered a newmotion charger with the purchase of a volvo xc40 electric. Filled out the survey over a month ago and nothing. The car arrives in a few weeks and I have zero faith in getting the charger fitted.

Why a brand like Volvo wants to associate with a company so poor is beyond me

Same as many people here. Signed up for a new Volvo XC40 in late July, was told Newmotion would be providing installation. Filled out the survey. Nothing. Two days before delivery of the car Newmotion finally got in contact to give a wait time of five months. A large part of the blame goes on Volvo for this - we're their customers, it's their appointed partner, their promise of complimentary install and their incompetence not to keep their customers updated or provide an alternative. if you know Newmotion can't fulfil, then don't offer it in the first place! Useless all round. Happily the car is wonderful. Now if we just had somewhere to charge it...

I bought my Volvo in July and took advantage of their offer to pay for a charger install. The Volvo dealer said it would be 2 weeks to get the charger installed after completing the survey. After waiting more than 2-months I finally managed to speak to NewMotion today and they said it would be another 5-6 months ! Volvo then offered me cash to go and arrange the install myself, Pod Point can do it in 2-4 weeks.

After waiting 2 months for response to my online survey they have advised it will be another 4 months until any attempt can be made to book in an installation. Ridiculous.

There isn't anything for me to review other than constant lies and misinformation about my delivery date. 3 months after I have just been informed (after i called as they have never called me) that installation unlikely before Christmas.
Everyone has delays at the but others are honest about the challenges they face - not these guys.

At the end of June (30th) this year I ordered a NewMotion home EV charger through my company scheme. I had completed the site survey questionnaire and accepted the agreement from NewMotion. At this point there was no communication from anyone expressing that the company were suffering delays performing installations and that this may impact the delivery time for installing my charge point. I was told that the lead time was 8 weeks.
3 weeks before my car was due to be delivered (on September 21st) I chased NewMotion as I had heard nothing. Where I had emailed asking for an update, a response was not forthcoming, so I called NewMotion and spoke to a gentleman named 'Sebastian'. He informed me that the delay would be a further 3 weeks.
Subsequently a gentleman named 'Jonnie' replied to one of my original emails stating that delays are between 4 - 5 months. I queried Jonnie on this as that is far too long to wait but have not received a reply.
My local electrical distributor emailed me to state they had received the request to check the infrastructure connected to my home to see if it is suitable for a home charger installation. No ETA has been given on when I should expect this work to be completed. I received this information on September 21st.
I now have my car (Tesla) and I'm having to charge it at public points instead of my own home as it is not practical to hang the cable out of one of my windows. This is costing me more money than expected.
NewMotion appear to have been extremely slow to notify my electrical distributor which in turn exacerbated the delay. If this have been done back in early July, my charger probably would be installed by now. NewMotion have only ever stated that the problem is with parts.

I now have to wait until my electricity distributor finishes their checks before the NewMotion can fulfil their part. NewMotion have not responded to my queries about compensation and communication still appears to be weak or in some cases non-existent.

My advice is to seek an alternative charge point with another company as you will experience significant delays with NewMotion.

terrible very poor communication and appalling customer service. Not only from New Motion but also from the installer. Avoid.

After 4.5 months waiting patiently for a chargepoint installation to now be told there are further delays with no end date in sight is simply unacceptable. I have cancelled my order with NewMotion - let's see if they respond quicker to that email!

Accepted quote, no update. 6 weeks later I was told the quote was incorrect and should be an additional £2100. Ridiculous. All the info and photos were sent and accepted. NewMotion just pass the blame on to their installation partner. Lots of apologies, but unfortunately, apologies don't charge my car.

Communication has been dreadful. Try phoning and are told that it's an emergency number. Email and wait a month for any sort of response.

Steer clear and find an alternative provider.

It got off to a bad start trying to get leaseplan to actually invite me to complete their online survey. Many phone calls emails and days before we could start the process. After completing their survey there was no communication from them at all. I had to chase them to find they were not interested in the installation due to me having a looped supply.

Cutting the story short, the looped supply was not an issue but they didn't even want to apply to the DNO to install a charge point (the correct process that all EV charger installers should follow). I contacted the DNO directly who upgraded my fuse and said the supply was sufficient. It took some effort to persuade new motion of this though and they didn't contact the DNO themselves. It was only because I called them that this got sorted. New motion will not use load balancing / dynamic power management to deal with low fuses despite their units being cable of doing so. They just cannot be bothered with the install! The people I'm dealing with have a complete lack of understanding of the technology and process. No electrical training at all.

Eventually I got my unit installed after 2 cancelled installation dates. They installed the wrong thing though. It was untethered and white. I ordered tethered grey. They then tried to charge £264 to correct this despite acknowledging they made the mistake.

They have backed down on the extra install costs but they are saying that it will be "at least" 4-5 months before they can get me a tethered unit. Apparently they cannot add a cable to an untethered unit despite the installation electrician, their install manual and youtube install video showing otherwise.

I've been waiting 4 months to get this far and I cannot wait 4-5 moths so suggested that they take their unit back so I can find another installer. Still waiting to find out if they claimed the OLEV grant for this and how they will reimburse it so I don't end up out of pocket with the next install.

Generally communication is very slow and the person I'm dealing with is not very proactive or helpful. You have to chase them every step of the way. Totally incompetent company!

btw, the only reason I used new motion is because my company use leaseplan who in turn use new motion. It looks like I'll need to pay for my own charger directly! Leaseplan are just as bad and I've written a separate review for them.

Denne anmeldelse er meget dobbelt. På den ene side har NewMotion et godt produkt som bare virker og har en konkurrencedygtig pris og så har de en kundeservice, som sikkert gør det bedste de kan - men ikke er i stand til at hjælpe med regningsbetaling. Deres netværk af samarbejdspartnere til at lade bil, kortservice, muligheden for at se ledige standere er helt i top! Deres app fungerer godt og er let at bruge. LAdebrik ankom hurtigt efter bestilling; den del er godt klaret! Men det viser sig, at NewMotion ikke trækker deres tilgodehavende fra det kredit-kort, som bruges ved tilmelding. Har skrevet til NewMotion flere gange for at oplyse, at der ikke bliver betalt til et udenlands kontonummer med en bankoverførsel; der er jo ingen garanti for at pengene havner det rigtige sted. Firmaets hjemmeside og app er virkelig gode og fungerer helt som de skal, men det er meget svært at se præcist hvem der kommunikeres med, når der skal skrives eller ringes til dem. I diverse mails og PDF-invoices er der opremset ikke mindre end 5 forskellige nationer (DK, DE, NL, UK og en svensktalende supporter) som afsendere af beskeder... Ved muligheden for kortbetaling, slipper deres kundeservice for en masse bøvl. Få det nu fikset :-)

Would be zero if I could.

This organisation is without doubt one of the worst I have ever come across.

Hides behind their processes and fails in the most basic of services.

They think it is ok to try and install the unit behind both a fence and a hedge. We’re surprised I wasn’t keen.

I have provided all info and photos requested including a plan and measurements. Want to charge me £200 to install the unit if I want it near the driveway or £200 to carry out a survey.

Basically just see me as a way of getting extra cash.

Don’t call back, don’t respond to emails. Also ignore Volvo chasing them up too.

Avoid at all costs.

New motion have to get approval and sign off from your electricity supplier, this sign off took months and much frustration
It is to ensure that the network has the enough capacity
This issue needs to highlighted when booking a charge point to ensure the customer understands this delay and why
Once the sign off was received, New Motion installed the point in days with the installer being very helpful
This issue will increase with more people wanting electric cars
My concern ,
what if there is not enough capacity on your network
And you are only told this after you have purchased an electric car ?

I also thought I'd check to see reviews for NewMotion having experienced dreadful customer service. I purchased an XC40 in April and am still waiting for installation of the charge point. Last contact with the company in Jul established that an application had been made to my DNO, nothing heard since despite escalatory e-mails. I did receive a change card in late July for the home charge point that is long awaited. Volvo dealership have offered no practical assistance, a poor reflection on Volvo that they partner with a company that is so manifestly incompetent and places no store in customer service.

I have a brand new XC 60 plug in and no charger for it. I’ve been told 4-5 months delay with Volvo uk, new motion and the sales team at the garage telling me there’s nothing they can do.

Volvo XC90 bought, months later and I still can’t charge it! They have not replied to any emails and have never picked up the phone. I thought I would check on the trust pilot reviews and see I’m not the only one. Useless company avoid.

January 2022 - oh yes, I’m still waiting for my charge point. Zero stars.

Worst company I have ever dealt with. I have had my car for over 3 months and still no home charger. They lied saying they had not received my survey, they ignore emails and never call you back, on the last call around 2 months ago, said they had logged a complaint, still no reply to this. So bad, the dealership are now paying another company to supply & fit, absolute disgrace the staff should feel ashamed to work there.

Letztens wegen Aufklärung eines Problems, Gespräch mit Hotline gehabt. Abgesehen, dass der Rückruf erst nach einer Woche kam, unfreundlich, zickig, man hält Kunden für blöde. Hier wird Kundenzufriedenheit anders rum verstanden. Wenn ihr euch den Tag nicht versauern lassen wollt, spart euch den Anruf und googelt lieber eurer Problem/Frage oder werdet erst gar nicht erst Kunde.

Waited months for an installation. Try calling its on the phone for 30 mins waiting to be picked apparently all emnployees are on the phone! When someone did answer I got called a liar as the guy I spoke to previous said the installation would be rushed through as I take delivery of my new Volvo in a few weeks. Now say they cant install due to semiconductor shortage. Going to have to pay myself for a different charger. Complete con by NewMotion and the so called complimentary installation.

They send an invoice without date to pay. They have an Iban number even if it’s a Swedish bank? So you can’t “pay” you have to transfer. They want costumer number and invoice number but when you transfer funds you only have 12 letters to write. When I called costumer service in Sweden I came to a Norwegian that didn’t care at all. He also finished the call during me talking. And no, I wasn’t impolite at all. Don’t don’t don’t use this company. There are a lot of companies where you can charge your car.