NewMotion Opiniones 

I thought I’d check the reviews whilst I’m on hold again trying to get through chasing up my installation. Apparently all employees are on the phone again. It doesn’t bode well.

Diese Firma ist: langsam, unkooperativ, schlecht kommunizierend, überheblich und in keiner Weise flexibel!

Similar experience to those below. I have been waiting nearly 3 months now for my charge point. I made a complaint over a week ago and no update/way forward. Completely flabbergasted with the lack of service. At one point was left waiting 6 weeks for it to be booked in (assured on numerous calls) to then be told a document which I was told was not needed was in fact necessary and holding up the process.

I have had to use these through Mazda and still waiting. AVOID AT ALL COSTS IF YOU CAN

I drive an EV and I noticed a New Motion charger on my daughter's street. I downloaded the App and it asked me to activate a card ...no explanation but three or four tries later I realised it wasn't a credit card. Tried to order a card on the phone number given. After several irrelevant options it advised to stay on the line. This was then followed by some Dutch (I kid you not) and the phone hanging up. In disbelief I tried again ....exact same thing. How can anyone make something so potentially simple so complicated???? They clearly don't want my custom or my money so I will gladly not give them either. Rubbish experience all round.

Would have given zero stars if possible. Non-existent customer service, no follow up when promised, absolutely fed up with "all our employees are on the phone..." recorded message. Was eventually told that there was a delay with the DNO approval from SSE, spoke to SSE who were extremely helpful, the installation could proceed without further delay. Called the installers directly, again very helpful (after being told by NewMotion that their call to the installation team went to voicemail). Currently waiting for yet another NewMotion representative to speak to me. I feel for the people fielding the calls at New Motion, they are polite and very apologetic but completely ineffective. I asked to speak to the manager/supervisor to be told they were on holiday, I asked for a direct email address to raise my complaint further - apparently individual emails or direct dial phone numbers are not available (is this the 1980's?) . My New Mazda MX30 was originally scheduled for July 30th, then September 1 (today) now delayed further by two weeks minimum. I have zero confidence in this organisation, beyond frustration now....

I took delivery of my Volvo PHEV in April 2021. As part of the deal I was meant to get a charger installed free of charge by New Motion.

To start with they constantly lied to the main dealer about calling me. They hadn’t called or left any messages.

It was only when I complained to Volvo numerous times that they contacted me and claimed that the dealer had given them the wrong email. This was another lie as the dealer showed me the details provided.

That was end of April / beginning of May. It is now September.

I then got months of being told the DNO couldn’t progress my install or information was missing. This was despite the various information being provided multiple times.

Eventually I rang the DNO and got the install approved as New Motion were useless and were making not efforts to progress matters.

Having been told that had been the cause for delays, I then chased them on numerous occasions. They are now saying that the lack of install date is due to charger shortages.

This charger was ordered in April, and none of the other charger providers appear to be having this issue.

Having reached the end of my tether I then asked for a call back from a manager. A call was promised but no call was received.

I have now chased that call back multiple times to no avail.

I’m not complaining to Volvo U.K. in the hope that they can progress matters or cancel the order and just pay for an alternative company to instal a charger.

Do not use this company and do not buy a Volvo EV.

5 months later and the Volvo is going because I haven’t been able to charge it and the charger still hasn’t materialised.

You don’t get these issues with PodPoint, OVO or BP Pulse, as I have used them before.

arnaques !!!

j'ai essayé de recharger ma zoe sur leur borne 22kw, sans y parvenir, et ce à 2 reprises : cela m'a coûté 20€.

ne vous approchez pas de ses daubes.

I have been in contact with NewMotion since April this year. After some back and forth I received an offer according to my needs. I've chosen to let an electrician of my choice do the pre-installation work in my house and let NewMotion take care of the final installation of the wallbox. During the whole time of exchange the communication was very poor, no proactive information, I always had to drive the process by telephone calls or emails. After completion of the pre-installation work by my electrician I'm waiting for a final date to get the wallbox installed. Latest Information from today (of course received only after I called the hotline) is that I cannot even get a date for the final wallbox installation due to the overall semi-conductor shortage in the whole industry. Therefore I guess it will rather take additional months rather then weeks to get everything completed. The only reason I still stick to NM is that my employer has a cooperation with NM incl. automatic reimbursement of electricity costs. If you have a choice I do not recommend NM. Costs and service level clearly do not correlate

3 Months No Charger, No Contract, No Responses, No Nothing. Absolute shambles.

No communication. Will not commit to doing anything! Charger went off line after 8 months with no issues. Took 4 days to tell me that the engineer who installed the charger did not do it correctly! They refuse to tell me when someone will come out and have suggested that I contact my dealer for a 3 pin plug charger. This is not a solution!!!

Been waiting for a month for my home charger to be fitted after purchasing a new Volvo. The installation date on Monday came and went with no sign of NewMotion. Telephone calls go straight through to a ‘all our staff are busy’ message. No reply to emails either. Why Volvo has partnered with this company is beyond me. I’ve complained direct to Volvo as this the level of service reflects on directly on them. If buying a Volvo I would recommend dealing with the charger grant yourself and get an electrician to install.

Received excellent customer service from Callum at NewMotion and the 2 installers from Jorro arrived on time, installed the Charging Pod efficiently and made sure I was comfortable enough using it.

The installers were very professional, efficient, and knowledgeable.
They installed the charge point well, and cleaned up after the job was done.
They also took time to ensure I knew how to work the charge point.
There was an issue that I needed to order a charge cable, as this was not supplied. However, I believe this was an issue with Volvo and not Newmotion.
Newmotion handled the details well. The pre installation survey did take a while, but it is quite important to have this done carefully, especially with the issues with COVID.
All in all a great experience.

I have been trying to get an update about when I can expect to have my charger installed but NewMotion seem completely unable to respond to emails. I am really surprised that Volvo want anything to do with this company! Absolutely terrible customer service and I will be changing supplier if I don't get a reply very soon.

Shell New-Motion? More like Shell Slow-Motion - Very unresponsive and everything takes a decade to complete. They keep suggesting to the dealer that they have called me however this is purely lies, it is as if they are not paid enough by the manufacturer. I have received much better service from my local McDonalds, at least they know how to fulfil an order.

Got the Advanced charge point with the tethered cable, what they don't tell you is that many of the features require a subscription that is £4.80 per month. If you don't intend to use their expensive public network then all this get's is your information about your charging sessions. My charger was downrated at install as I 'only' have a PHEV and don't need faster charging, but it would be useful. The Tethered cable is good, and the unit looks good, and the installer was tidy, however the gripes above impact it's use and not being told this was annoying.
Their pre-install survey is a complete pain also, and clearly shows they went cheap not effective, among other things not actually telling youthe answers you submit.
Thankfully I got this point 'included' with the car, as otherwise I'd be rating 2 or 1 based on the retail pricing and value for money. Don't consider this if you are not intending to use their public network, and think about it based on the capacity of your battery

Von der Bestellung meiner privaten Ladesäule bis zur laufenden Service fühle ich mich sehr gut betreut. Die Werkzeuge im Browser und/oder in der App sind super einfach zu bedienen.

This company was terrible.Did not respond to calls or e mails until we cancelled This was a joint venture with buying a new electric car from Volvo who should never have teamed up with this company.Volvo were hopeless and unconcerned that we were buying a car from them without confirmation of being able to charge it! Having cancelled both the car and the charging point without even a response from Volvo we received an e mail 4 weeks later from newmotion saying that we might get an installation sometime in the next3 months maybe!!! Very disappointed with Volvo too who didn't seem to care at all

As the majority of reviews suggest, this company’s customer service is horrendous and probably the worst I’ve ever experienced, for the simple reason that they are completely unresponsive, unreliable and never true to their word. I have chased them multiple times by telephone and email to get an update on my Home Charge installation (promotion through Volvo) and every time I speak to someone I’m told that they’ll call me back within a set period…then nothing! I have no faith or trust in them whatsoever.

AWFUL, please do not use this company if you can avoid it please. They deserve a very, very big zero for both communication, customer service and action. I submitted my survey on the 3rd July 2021 and received a simple email the same day telling me that it had been received and that I would be contacted shortly - a very hollow promise because just over 5 weeks later I have had no further communication at all from them which is incredibly frustrating. I have made a number of phone calls and the three people I have actually spoken to have been pleasant but no action whatsoever has been forthcoming. Initially I was led to believe that it was due to my wishing to have the charger mounted on a post and not on a wall ( is this rocket science ?? ) but clearly reading all the very poor reviews I doubt if that is truly correct. I was told that I would receive a quotation for fixing a post but absolutely nothing has happened. I understand that Newmotion are using a subcontractor called DesignElectrical registered in Northern Ireland which is probably where the problem truly lies. My Volvo dealer is as frustrated as I am and probably more so because they are receiving complaints daily from their customers. A so called free charger installation is part of the deal but not if you want a post fixing it seems so be warned. My new Volvo is due at the beginning of September and I am in the lucky position of being able to tell the dealer that under no circumstance will I accept the new car until a charging point is in position and fully operational. Volvo U.K. made a very big mistake in not carrying out thorough due diligence on this company in my opinion.