NewMotion Opiniones 

So far so good Got a date and my card from New Motion Started process back in June roughly and Volvo not due till September They’ve told me that it should be fitted around the 20th September about 10 days after the car delivery but that’s fine . We’re see how it all comes together

De bestelling ging makkelijk, contact met een medewerker was prettig, klantvriendelijk en toch kort en bondig.
De installatie verliep perfect, klantvriendelijk monteur en alles ging in goed overleg met gevolg een perfecte oplevering.

There seems to be a theme running here. I too took delivery of my new Mazda MX-30 at the beginning of July, after completing my home survey towards the end of June but have heard nothing since. I haven't even had a response to the mail I sent to them last week. If the NewMotion charger wasn't included with my car purchase, I'd be looking elsewhere by now. I have a convenient outside plug so I'm able to charge it's just the lack of communication that hacks me off.
The Mazda dealership have said that all of their EV customers are complaining about it. I really think that Mazda should review their deal with NewMotion. It's not doing them any favours.

Have recently taken delivery of a Volvo PHEV. Sadly like many others with a similar experience (reading other reviews here) I too seem to be getting zero feedback from NewMotion on my installation date. I spent a morning filling out and submitting the online survey back at the start of July (4 weeks ago) and now I have the vehicle I have no means to charge it as the supplied three pin plug cable will not reach a socket in my garage (using an extension lead is apparently not allowed). I have called on three separate occasions and have been promised an update but have not received a callback or an email. I have no clue what is going on or when to expect the install !!!

Saw details of their home EV charger on Shell website and put in an enquiry. Few days later recieved email with link to home survey form. Completed this and yet two weeks later still heard nothing about cost or installation date. No response to emails or calls. Have gone elsewhere to PodPoint who gave me an install date for the next week within 24 hours.

Recently purchased a Volvo PHEV and was informed that Volvo were partnering with NewMotion to install home chargers. Received the email from NewMotion the day after we took delivery of the car and promptly filled in their online survey. Since then - nothing - have chased by phone and email - still nothing. Very disappointing. Will be contacting the dealership to inform them of the poor service from NewMotion and suggest they find an alternate partner (there are many others out there). Unfortunately, from reading the review on here I don' appear to be alone.

Spent hours filling in and sending them the online survey, as requested by them urgently and received a prompt reply saying a sales agent would contact me shortly.
That was over 3 weeks ago and I have heard nothing since. I am unable to get through on the phone, but have sent 4 emails, to which I have not had the courtesy of a reply.
Now, it may be that I have done something wrong on the survey, but if so , tell me. Perhaps they are short of chargers or staff or sub contractors, if so, tell me, but the worst thing to do is to just ignore your customers.
I love my new Volvo v60 recharge and Fawcetts, my Volvo dealer are a credit to the Volvo brand, but the tie up with NewMotion is a stain on the good name of Volvo.
I expect now to get a stock reply on here asking me to email them, but here’s a thought, why don’t you just reply to the four previous emails I sent you, or better still, just give me some idea of when my charger might be installed.

Sending unwarranted invoices. All sales and no service. Sending me invoices for services I do not want, need, or asked for. Advertise a 24/7 helpline. It is not 24/7. Too many apps, some just don't work, the help desk told me that (after I got through, messages in Dutch). Does not do what Volvo said it would. This is a good enough reason to not buy a Volvo if they lumber you with this lot.

It seemed that I had to chase them for a date of installation. I received a date and time, so took a day off work, however I had to chase the subcontractor after they were late, only to later find that the electrician was delayed. My appointment was for 1.30pm, I receive a text at 16:45 hrs that they could not make it on the day. Not once did there office tell me. A poor customer service, due to taking leave I lost money, but the company were quick to ask for the bill for a 5 metre cable.

An embarrassment to the Volvo brand to be associated with this company.

I had to email to the “betterservice” email they reply to all comments with and was put in touch with a manager who helped progress my install.

3 months since taking delivery of my car, I have chased yet again and still do not have an install date.

I received this (as part of a) reply from the UK Sales Manager:

“You may have read about this global shortfall of chips and the effect it’s having across a spectrum of electronics industries, as well as car manufacturers around the world. At the same time, market demand for EVs and EV charging equipment is at an all time high. Therefore, delivery timelines for charge point orders may take 4 to 5 months and as a result, your installation cannot yet be scheduled.”

Yes, that’s right, 4 or 5 MONTHS. Pod point and other companies are doing installs in a much quicker time.

Go elsewhere if you can…

good service. Cheap prizes. A very good homecharger.

I’m really pleased to read the positive reviews, but unsurprised to read that there are so many poor comments. Sadly my experience to date has been painful and I have not yet completed the sales process. I took delivery of my Volvo 8 weeks ago and continue to use the 3pin plug. I completed the lengthy online survey 6 weeks ago and chased 3 weeks later by phone as I had heard nothing. After waiting ages to speak to an agent I was re-assured that my survey had been received and someone would be in touch shortly. Since then I have received two further emails headed “ URGENT Home charger Reminder” asking me to complete the survey. I sent a further chaser email last Friday but have still not received a reply. I called earlier this morning and sat in a queue for 20 minutes before giving up. I am so disappointed that this is proving such an ordeal and this is before installation!

The Newmotion charge point with tethered cable was installed a couple of months ago as part of my car finance deal. It all went smooth with no issues in the installation. They wired a second fusebox inside the house next to the main fusebox just for the car charger and replaced my basic EV charging point which came with the new house. I can use the app to time my charge sessions to stay within the cheap electricity time zones.

The only issue I have is about the length of the tethered cable. I had opted for the 5 metre but 8 or 10 metre option would be a better solution since the charge point location on the vehicle is tricky to reach if you don't park it right all the time. (Two cars on driveway...)

I'm impressed by the simpleness yet detailed account details that comes with subscription to NewMotion. I am more than happy with the service received.

Excellent charger, great service

Installation went well, the Engineer did a survey, and then chose best route for cables. Box works well, the app is a great for setting scheduled charges.

Although it took a while for the charging point to be installed (from the time the the dealer requested it; apparently something to do with delays from our local electricity supplier) when the installer arrived it happened very quickly and efficiently.

Setting it up required a call to the NM team and then I was up and running.

It wasn't obvious to me as an older member of this planet how to remotely start/stop the charging process. This too required a call to the NM team.

My only gripe is that there is no timer on the App. This is frustrating as I charge at night between the hours of 12.00-07.30 (to take advantage of cheap electricity rates) and this requires starting it remotely in the middle of the night when I wake.

Instalation process and help with submission of ULEV grant form very efficient.
Be prepared for doing some work yourselves in gathering all the required information e.g. photographs of fuse boxes etc.

NewMotion recently installed a Charging unit and wiring to my Garage for my new Mazda MX30 all electric car.
As the work was not straight forward ( the garage is detached from the Bungalow and 15mtrs from the mains input). Three staff attended on the day and the the work was carried out efficiently and in short order.
I cannot stress enough how impressed I am with standard of work and would highly recommend the Team.

Good service...I use is regularly when I charge my car.