I wouldn’t give them 1 star if I’m honest, back in mid November my son purchased some pakorey from Niralla (Leagrave Rd) halfway through eating one, I saw a piece of plastic had been fried inside the... Ver más
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Consulta las opiniones de los clientes
Absolutely poor . Parents bought Mithai for baby’s first birthday to give to relatives as blessing. On handing out the mithai they discovered boxes were incomplete weighed less than 1kg. Very embarras... Ver más
La empresa ha respondido
5 star for outstanding customer service. My package was damaged when it was delivered. Without any delay, another package was sent out to me from Niralla's pocket for next day delivery. Been long sinc... Ver más
La empresa ha respondido
I was looking for 'Nirala' but ended up at 'Niralla' due to my own fault. I found this ploy incredibly cunning and quite frankly, felt like a fool. The 'Panjeeri' was a waste of money... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de postres
- también en la categoría
- Panadería
Escrito por la empresa
2008 Niralla International Sweets tentatively first opened it's doors. It was the first step to our success today. he following are some of the key principles we incorporate in our efforts: We offer a vast variety of traditional and seasonal food items such as; Mithai, Jalebi, cakes, desserts, savoury snacks and curries. Each item is freshly prepared and we never keep it for days. We never compromise in quality standards; therefore, our food items are made with fresh ingredients from reputable suppliers. We also prepare custom food items for your celebrations; whether it is a birthday party, a marriage celebration or any other function, you can contact us with any requirement. Good sanative conditions for interior and surroundings of the premises to implement quality standards. Outstanding customer service.
Información de contacto
15B Leagrave Road, LU4 8HT, Luton, Reino Unido
- +44 1582 482395
- info@niralla.co.uk
- niralla.co.uk
2,8
Medio
148 opiniones
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It tasted like home made and the service was very good also they have the chat box open so that they could have discussion and
It tasted like home made and the service was excellent I had it delivered personally by their member of their team as they were concerned about the postal strike and it would not had been delivered on time. I quite liked their naan khatai,as I gave away the rusk and other to my daughters would like more information about their product I also noticed they cater for diabetics which is brilliant good luck for your future
7 de diciembre de 2022
Respuesta de Niralla
Thank you so much for your lovely review. Please do come and visit our store , we do lots of amazing fresh food too!
Excellent quality fresh sweets with…
Excellent quality fresh sweets with amazing same day delivery. Exceptional service. I will definitely use their services again.
6 de octubre de 2022
Respuesta de Niralla
Thank you for your lovely review! We work hard to ensure customer satisfaction and love it when we hear from you.
Absolutely poor
Absolutely poor . Parents bought Mithai for baby’s first birthday to give to relatives as blessing. On handing out the mithai they discovered boxes were incomplete weighed less than 1kg. Very embarrassing discovery . Do not recommend luton shop if you go against this please ensure they weigh the boxes in front of you and show you before they are sealed. Totally untrustworthy. Will not use again.
16 de septiembre de 2022
Opinión espontánea
Respuesta de Niralla
Hi there, I am very upset to hear this and would like to reassure you that we would never practice this unethical behaviour, we pride ourselves on our honesty. Please clarify which Niralla you went to? Niralla or Nirala, as there are two seperate companies with this name on the same stretch of road.
Amazing service
Amazing service, great taste. I ordered panjeeri for a friend and asked to put a note and they sent this beautiful card with my message written on it, which was very sweet. Will use there service again.
6 de septiembre de 2022
Respuesta de Niralla
thank you so much for sharing your good experience!
Excellent customer service
Excellent customer service, there was a mistake with the delivery service. But they fixed it. Very much appreciated and thankful. Quality of the mithai was superb. 👍🏼👍🏼
9 de septiembre de 2022
Recently i got the sweet delivered from…
Recently i got the sweet delivered from Luton to Birmingham. The service was excellent. The staff was so helpful and supportive. Although the charges to order online differs slightly from placing an order over the phone but niralla has always been an excellent choice for our family therefore i am giving it a 5 star. Hope to order from you in future too. Highly recommended.
5 de septiembre de 2022
Respuesta de Niralla
Thank you for your kind review, we are currently updating our website so there may be a little discrepancy in the process. i hope we were able to correct it for you.
Fantastic customer service great…
Fantastic customer service great product and fast delivery 😊👍
20 de agosto de 2022
Respuesta de Niralla
Thank you so much! we work really hard to make sure our customers are happy!
Respuesta de Niralla
thank you for taking the time to leave a review.
Good experience and would recommend…
Good experience and would recommend thier cake rusks!
3 de agosto de 2022
Respuesta de Niralla
thank you so much! we aim to please.
This time we didn't receive quality…
This time we had bad experience as we our order was not dispatched as per our request. Our delivery was received three days after Eid! This was a Eid gift and we were embarrassed as it was spoiled and receipents could not enjoy it.
19 de julio de 2022
Respuesta de Niralla
as per our conversation, which i have saved on my phone, I explained very clearly that you ordered to late for eid and you would not receive the mithai on time, i also explained that your order from fort william was likely to take 3 days to deliver and the sweets would spoil in the heat, this was one of 3 conversations, But you insisted on us sending them anyway. So it is very unkind of you to leave a negative review. Especially since on previous occasions-twice I have sent you items without charging as the delivery to the other end has consistently been a problem,
Respuesta de Niralla
As you will find most of our reviews tell you how delicious our sweets are. I am disappointed that you did not like them. |As we get may customers who come to us from your town, perhaps we can treat you to a delicious home made breakfast and you can sample some of the sweets fresh in store and let us know what it was that did not appeal to you in particular.
Postal delivery
Called and was not even greeted with a hello. Asked query only for them to not know the answer and then hung up on me! Called again and was told they could deliver in time for Eid. This didn’t happen and delivery received four days after Eid! This was a gift so unsure what the quality of my order is like.
13 de julio de 2022
Respuesta de Niralla
This is so strange that this happened, we pride ourselves on our excellent customer service. and after questioning my staff they do not feel that any of them did this. However my apologies if any one did. Unfortunately delivery companies let us down. we pay for next day delivery and we dont always get it. If you had called and explained we would have sent out a replacement box the next day.
Brilliant Sweets - excellent service
Assalama-alakuim / Hi
Thank you for the lovely Note card with the Mitai, my whole family loved it - and loved the packaging as well. The order also go there on time for Eid !! thank you so much for that.
The Sweets were very tasty as well. Will be ordering in the Future as well and share the word to other friends too.
Thank you again for making it possible to share our love on such special occasions with our families far away from us. :) God bless you all. Regards Hannah
13 de julio de 2022
Respuesta de Niralla
Thank you so much for leaving us such a lovely review. Small businesses like ours thrive on customer feedback and we really do work very hard in ensuring customer satisfaction.
Respuesta de Niralla
thank you so much for leaving such a positive review.
Good service
Prompt service of barfi which my international guests seemed to enjoy. My only slight criticism would be that the sweets were not cut into very even pieces.
2 de junio de 2022
Respuesta de Niralla
thank you for your lovely review. The 'rustic' cut of the sweets is because our sweets are made by us and cut by hand, we do not make massive quantities so at the moment we do not own expensive equipment. I hope it wasnt too much of a problem.
Niralla is Niralla
I bought the sweets as a present for family member.
The service,delivery and the product was excellent.
Will recommend and support Niralla again
22 de mayo de 2022
Respuesta de Niralla
thank you so much! as a small business we rely on our reviews and work really hard to ensure excellent service!
Respuesta de Niralla
thank you so much for your order!
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