Nous Opiniones 370

TrustScore: 4.5 sobre 5

4,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I’m new to Nous but so far I’ve saved £288 per year on my energy without lifting a finger! they did all the work it was seamless, looking forward to making more savings while I’m sitting back having a... Ver más

Valorada con 4 estrellas sobre 5

Really helpful that Nous sorted out my energy switch. Only given them a four out of five because they won't stop messaging me for a task I could have done myself on this occasion. I haven't asked nous... Ver más

Valorada con 5 estrellas sobre 5

Within a day Nous helped me bring my energy bill down by £60 pm after it doubled, looking forward to seeing how else they can help me save!

Valorada con 5 estrellas sobre 5

Nous found me a cheaper electricity rate with my current provider and sorted the switch for me so I didn’t have to do anything, they saved me £60 a year, well worth it! Also customer service is brilli... Ver más

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We're helping households get smart and stay vigilant to the cost-of-living crisis.


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4,7

Excelente

TrustScore: 4.5 sobre 5

370 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 88% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Wow!!!

Wow! What a quick and simple app to use and earn cash rewards from! Highly recommend Nous to friends and family.

23 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great idea and great customer support

Great idea and great customer support. Nous supported me from the start with my energy change ensuring every aspect of the switch process went smoothly and was completed successfully. I look forward to what other savings can be made.

20 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Must-use service

The experience was amazing and so easy to switch as they do all the hard work. Saving me money whilst I go about my day. They are so kind and welcoming. Thank you!

18 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I tried Nous after hearing good reviews…

I tried Nous after hearing good reviews and wanting to see if it could save us money. Unfortunately I’ve had a pretty poor experience. They suggested an energy switch which I told them not to go ahead with as I wanted to look into it myself to double check everything. They then went ahead with the switch, I didn’t see the WhatsApp messages they had sent and didn’t try any means of communication to confirm I wanted to proceed when I had already set not to. I’m not stuck with an energy company with the most dreadful customer service who are refusing to switch us back despite being within the cool off period. The first time I knew we’d switch was when money had been taken from my account by the alternative energy company. I’ve fed back how poor my service has been to Nous but now being ignored and they’re not holding them self accountable for their poor service and accepting they switched despite my wishes. I’m now going to be out of pocket as the energy prices have gone up with my original provider

22 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is great

This is great. You don’t really have to do anything, they do all the work for you! Easy to communicate through what’s app and quick response times. Would recommend

19 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

So easy

So easy, great advice, all done for me! what more could I ask for, absolutely brilliant and would 100% recommend

12 de marzo de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

I wanted a fixed but got a tracker

I liked that I didn’t have to do anything at all, however I wanted to go on a fixed rate but they put me on a tracker with exit fees which isn’t ideal.

19 de marzo de 2026
Opinión espontánea
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Respuesta de Nous

Hi Ben,

Thanks for taking the time to share your feedback.

At the time of your switch, there weren’t any competitive fixed tariffs available in the market, so the tracker tariff offered lower rates and better value than the fixed options available at that point.

The benefit of being on this type of tariff is that as and when a competitive fixed tariff becomes available with your supplier, we can move you onto it without any exit fees. We continuously monitor the market and will look to move you onto a fix if and when it becomes worthwhile.

If you have any further questions, we’re very happy to help.

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