I’m new to Nous but so far I’ve saved £288 per year on my energy without lifting a finger! they did all the work it was seamless, looking forward to making more savings while I’m sitting back having a... Ver más
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Consulta las opiniones de los clientes
Really helpful that Nous sorted out my energy switch. Only given them a four out of five because they won't stop messaging me for a task I could have done myself on this occasion. I haven't asked nous... Ver más
Within a day Nous helped me bring my energy bill down by £60 pm after it doubled, looking forward to seeing how else they can help me save!
Nous found me a cheaper electricity rate with my current provider and sorted the switch for me so I didn’t have to do anything, they saved me £60 a year, well worth it! Also customer service is brilli... Ver más
Información sobre la empresa
Escrito por la empresa
We're helping households get smart and stay vigilant to the cost-of-living crisis.
Información de contacto
Farringdon, EC1R 3BW, London, Reino Unido
- support@nous.co
- nous.co
4,7
Excelente
371 opiniones
Ha contestado el 88% de las opiniones negativas
Suele responder en menos de 1 semana
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Looked up possible changes and viewed…
Looked up possible changes and viewed quotes. Then was informed by my current provider I was swapping and they have cancelled my account. When no swap was put into motion at all.
18 de marzo de 2026
Opinión espontánea
Respuesta de Nous
Hi Eidasann,
Thanks for sharing your experience, and we’re sorry it wasn’t what you expected.
It sounds like when you signed up, you selected one of our savings modes where Nous finds and sorts savings on your behalf. We always provide the full details of any potential switches via email and WhatsApp in advance, so you have time to review them and let us know if you don’t want them to go ahead. Most of our customers prefer this level of automation and convenience.
Nous is designed to take the hassle out of saving money on bills. However, we appreciate this isn’t for everyone. If you’d rather handle things yourself, we also offer modes where you receive reminders and suggestions and can choose when to take action.
If you’d like us to take a closer look at your account and confirm exactly what happened, you’re very welcome to contact support@nous.co and we’ll be happy to help.
It was a very easy process
It was a very easy process - Nous found the alternate mobile provider for me at a lower monthly price and gave an overview of the new provider. I was able to ask questions and compare. The switch itself was seamless.
17 de marzo de 2026
Opinión espontánea
Really great service quick no hassle…
Really great service quick no hassle and dealt with my energy switch amazingly thankyou Nous !
17 de marzo de 2026
Opinión espontánea
Amazing service
Amazing service, always kept up to date and really smooth service. Also it’s so nice not having to do anything but knowing it’s all being taken care of so I can get a better rate on my bills.
17 de marzo de 2026
Opinión espontánea
Very quick no hassle with constant…
Very quick no hassle with constant calling
17 de marzo de 2026
Opinión espontánea
Super easy to use
Super easy to use and handled everything to do with my mobile switch for me, saving around £200 a year! Would definitely recommend.
11 de marzo de 2026
Opinión espontánea
Very responsive and simple to use
Very responsive and simple to use - saved me time and money. Thank you!
16 de marzo de 2026
Opinión espontánea
Really helpful service
Really helpful service, makes changing providers super easy!
16 de marzo de 2026
Opinión espontánea
Proceeding without your consent, completely out of order
Absolutely livid. I clicked on an influencer link to explore what Nous could offer but abandoned half way through as decided it wasn’t for us. A week or so later I’ve just had email from existing provider saying I’m leaving and an email from a new one advising me of a direct debit coming out in the next few days?! Apparently they send you a quote and if you don’t respond they take that as a yes to continue taking your money and switching your bills. I have no idea how they are able to do this without your approval. It’s also Friday evening and now being told their office hours are Monday to Friday. This is appalling I’ve never had anything like this happen before
13 de marzo de 2026
Opinión espontánea
Respuesta de Nous
Hi Olivia,
Thanks for sharing your experience, and we’re sorry this wasn’t what you expected.
It sounds like when you signed up, you selected one of our savings modes where Nous finds and sorts savings on your behalf. We always provide the full details of any potential switches in advance via email and WhatsApp so you have time to review them and let us know if you don’t want them to go ahead. Most of our customers prefer this level of automation and convenience.
We’ve looked into your account and can confirm that the switch you mentioned was cancelled on Saturday morning, and you should have received confirmation of this. I’m sorry this situation caused concern, particularly heading into the weekend.
Nous is designed to take the hassle out of saving money on bills, however, we appreciate this isn’t for everyone. If you’d rather handle things yourself, we have alternative modes where you receive reminders and suggestions and can choose when to take action.
If you have any further questions, we’re very happy to help.
No consent
Signed up, the concept is great. They started switching my energy provider without my consent !! I wouldn’t have even known if the new provider hadn’t emailed me.
The switch isn’t even cheaper, it’s more expensive than what I pay now.
The new provider has ran a hard search against my name also which will affect my credit score - it’s really not on.
I have contact Nous asking to stop this switch but I’m yet to hear whether it’s been resolved.
13 de marzo de 2026
Opinión espontánea
Respuesta de Nous
Hi Charlotte,
Thanks for sharing your experience, and we’re sorry it wasn’t what you expected.
It sounds like when you signed up, you selected one of our savings modes where Nous finds and sorts savings on your behalf. We always provide you with the full details of any potential switches, giving you plenty of notice via email and WhatsApp so you have time to review them and let us know if you don’t want to go ahead. Most of our customers prefer this level of automation and convenience.
On the pricing point, we only recommend or switch customers to deals where the unit rates are expected to be lower than their current tariff at the time of switching. Monthly costs can still vary depending on usage, which can sometimes make it appear higher even when the underlying tariff is cheaper.
In terms of credit checks, it’s standard for energy suppliers to carry out checks when setting up a new account. We communicate this clearly in the messages we send ahead of any switch, and provide customers with time to review and opt out if they’d prefer not to proceed.
Nous is designed to take the hassle out of saving money on bills, however, we appreciate this isn’t for everyone. If you’d rather handle things yourself, we have alternative modes where you receive reminders and suggestions and can choose when to take action.
If you have any further questions, we’re very happy to help.
Nous were amazing
Nous were amazing, they pretty much do everything for you to sort out helping you save money on your bills! I'd definitely recommend them!
9 de marzo de 2026
Opinión espontánea
Easy process
Managed to save on my gas and electric with nous. Really easy process that they did all for me. Getting a refund from my previous provider as well which is a nice bonus. Looking forward to seeing what they will find for my broadband!
20 de febrero de 2026
Opinión espontánea
Great support and outcomes
Great support and outcomes. Would definitely use again
9 de marzo de 2026
Opinión espontánea
Excellent
Excellent. So quick and easy to use. Huge savings on my broadband contract, all set up for me. No fuss or faff. Fantastic customer service and communication. Really recommend.
29 de enero de 2026
Opinión espontánea
Switched without consent
The idea is good and I signed up and gave some details as I wanted an idea of what I could potentially save however I’ve then received an email saying my energy switch is in progress. I never asked or consented to my account being switched, I didn’t even ask for quotes. I don’t want any switches taking place unless I consent to it! I’ve since learnt that my account was on a mode that suggests I wanted this option. I do think it needs to be made clearer that if you choose this mode the switch will happen regardless of if you say yes or no beforehand. I did get in contact with support who were very quick to reply and cancel the switch so I cannot fault this aspect of it. I also still think this can be an excellent app, I just think that it needs to be made clearer exactly what you’re signing up to for each mode as I would have selected the option that I now have had I known before what would happen.
5 de marzo de 2026
Opinión espontánea
Respuesta de Nous
Hi Krystie,
Thanks for sharing your experience, and we’re sorry it wasn’t what you expected. It sounds like when you signed up, you selected one of our savings modes where Nous finds and sorts savings on your behalf. We always provide you with the full details of any potential switches, giving you plenty of notice via email and WhatsApp so you have time to review them and let us know if you don’t want to go ahead. Most of our customers prefer this level of automation and convenience.
Nous is designed to take the hassle out of saving money on bills. However, we appreciate this isn’t for everyone. If you’d rather handle things yourself, we have alternative modes where you receive reminders and suggestions and can choose when to take action.
If you have any further questions, we’re very happy to help.
I have saved £117 without even having…
I have saved £117 without even having to do anything.
5 de marzo de 2026
Opinión espontánea
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