Now Pet Opiniones 

Nancy was extremely kind, empathetic & helpful when I called to discuss my renewal. She was able to clearly explain the options available to me & as a result I was able to make an informed decision

Robyn, customer service lady I spoke to, she was very helpful with me problem to sort out very quickly. Very empathic easy to talk too.

Thank you

Emily was very polite, helpful and professional. She managed to organise a discount on my policy renewal very quickly and explained the price changes clearly. She was a pleasure to talk with.

George was great helping me renew my policy today. The vet practice have managed to get the claims paid promptly on my behalf.

Excellent customer service with very clear information provided

Very nice young lady who I spoke to who was very helpful

Polly was very polite and helpful, explained the process of the claim fully as ive never made one before, she was also sympathetic which was nice

Very helpful, polite, courteous and knowledgeable of products

Quick reply, very helpful

My contact for Now Pet insurance was Polly who answered all my questions clearly. She was pleasant and reassuring and explained the next stage of my claim.

The staff member was very helpful and informative.

Sophie was really helpful on the issue of accessing the online portal, thank you!

Call handler was very nice and helpful. Just unhappy that the IV fluids were not covered when my cat needed them

Rang to cancel my policy due to a price increase but the reason for increase was explained to me, and Emily even managed to get my price down a little.

Patrick was very helpful today, unfortunately though I still did have to cancel due to increased premium which obviously wasn't his fault.

I needed to change inception date on my pet ins. Hannah who took the call was extremely helpful and professional and explained that i would have to cancel the policy and start again. She they proceeded to assist me for which i was very grateful. I am a new customer and was delighted with the service. Thank you Hannah.

Absolutely awful insurance provider. Customer service is appalling and they refuse to pay legitimate claims. My vets said they were the only insurance company they had known to refuse to pay for the claim I made. They also ring your mobile and hang up after 4 seconds, giving you no chance of picking up the phone to speak to them. When you call them back, they say they can’t speak to you until the next working day. They are also very rude and patronising when you do speak to them. If anyone is thinking of taking out insurance with them; PLEASE DON’T! Possibly one of the WORST companies I’ve ever dealt with. I just wish there was a ZERO star rating, as they don’t even deserve one star. APPALLING!

Emily was very pleasant and extremely helpful

Very helpful