One Click Insurance  Opiniones 

Contacted onecall regarding an issue with my policy, agent 'WP1' helped with my enquiry, it was all sorted out in a timely manner

What started out as a bit of a fiasco using the "Portal" was rapidly changed to be very very good by a lady who goes be "HM1". She was very good and sorted out the insurance issue to my complete satisfaction. Well done.

Thank you to AS3 for your time. I have been with One Click for a number of years but required to take out a multi-vehicle policy this year, which they apparently do not offer (as advised previously by another agent who shall definitely remain nameless). So I had to move insurers. This agent was however polite, knowledgeable and was able to assist with my enquiry. Let’s see what next year brings and I may be back.

The service was fine up until it came to renewal. I found a cheaper option and they made it extremely difficult to cancel my renewal. No email or phone number. I had to fill in a few forms about what quote I have received form the other supplier before they connect me with someone. Once connected I asked them to cancel my renewal but they kept insisting to re-quote me. The live chat has very slow responses. Took such a long time and was really frustrating. Not happy with their customer service.

Excellent service from JH7. I hate chat normally but this guy was great chapeau to you JH7 10/10 👏👏👏

Staff reference: TK1
She was extremely helpful, polite and made everything clear. She provided all the information needed with professionalism and kindness.

Had to call to renew my insurance due to a previous error. A gentleman named MB3 dealt with the issue and renewed my policy. Very quick very professional and assisted greatly. Highly recommend

Efficiency at its best. Tia (ti2) sorted my issue within a few minutes. As a new customer, I was very impressed. Thank you

SM5 was most helpful, unfortunately the company couldn’t get near the deal I have elsewhere so declined renewal but Sasha was good to chat with and tried on the company’s behalf for me to keep some products but I’d prefer them in one place.

I spoke to Elizabeth about my policy.She was vaey frindly and helpful.sorted my querry within a few miniutes.

Very quick conversation and query sorted promptly very happy with the agent Ben d 1

Rang for clarification of my renewal,2nd in queue,asked for callback which was almost straight away. The call handler EP1 was very clear & knowledgeable answering my queries. I went ahead with my renewal. thanks for the clear & concise conversation re my renewal.
Regards
Michael

SM5 Sasha was kind and competent making everything as clear as possible and prompt getting back to me.

Would've got 5 stars but couldn't get onto live chat via the login portal but no real hardship.
Shanice the operator handled my query professionally and thoroughly.

Used help chat to find lost docs
Elizabeth was very efficient and helpful

NP3 is the agent’s username. Quick, concise and very helpful. I cannot fault her and I took out the insurance as she found me a good price.

Oliver was extremely helpful he sorted out my query quickly and efficiently and was a pleasure to chat too

Amazing customer service