One Click Insurance  Opiniones 4893

Great service very helpful thank you very much

Very helpful

They are not insurance providers they are broker.

Changed my car and was able to sort out cover for the new vehicle in a timely way...

Just renewed my insurance with oneclick and what a lovely person I spoke to . Help me so much and went through everything very well . Would definitely recommend them

The fact that I had to do it all on line as the customer service representative said the phone line was just for vulnerable people. How did she know that I wasn’t vulnerable. In the process of changing details over to a different car it crashed and I had to do it through chat which was even more stressful .
That was in February and I’m still annoyed about it

Thank you for your help

Ew2 Very helpful and sorted my problem for me.

I was going to change provider as I found the process very frustrating last year but this year it seemed much easier . I got through in a reasonable time to the online agent TW9 who was helpful so I renewed with them.

Very helpful and patient

Tried to cancel insurance as I sold my car. I then paid the cancellation fee to then be told that the system was down & they would do it tomorrow. Chased up countless times. Not actually sure if I still have insurance.

AM3 Dealt with my enquiry straight away in no time at all

Dealt with agent Ed (EB7) who tried his best to accommodate my request but, unfortunately, your quote was too far away for me to accept it. Thank you for the cover I've "enjoyed" for the past year. I would prefer to be able to speak to agents, via the telephone, as it's far more personal and, indded, quicker. Having said that I am old and that is the service I've always been used to.

I would not give it one star. Had a contents policy 2025-2026, did not realise it automatically rolled on unless cancelled. I bought and paid for a contents policy in 2026. After this I saw a debit on my account from One Click and when I investigated was told it was a roll on from previous years policy. However no one got in touch which would have amazed anyone sensible person as the amount debited was almost double the previous years price! I have been on the phone for several hours being asked multiple questions yet getting no answers. Finally after numerous days I am told the One Click policy is cancelled but I dont get a refund. If all insurance companies operated like One Click they would eventually not have a business. I will never use them again and would seriously advise everyone to avoid their company. If other companies operated like this then insurance would be an outright scam.

After contacting you regarding renewal on my second enquiry you came back with a better figure with good communication thankyou

Tara j was superb, 5 star for her help with my query, a complicated one but Tara sorted it without any issues...”

BH1 was very helpful.
I would be nice to actually speak to him though.

ci9 was so helpful and answered my questions professionally and promptly Courtney really put me at ease excellent customer service

MX2 developed a good understanding of my requirements and put forward several options for my consideration, without any pressure. The end result was a renewal price that was substantially cheaper than the lowest quote received from elsewhere. And the price is fixed for 3 years, cancellable at any time.