I felt really cared for by Chelsea the sales representative as well as Jordan and shaun who organised the time and date most suitable for me for my beautiful bed to be delivered and also Dwaine and Lu... Ver más
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Consulta las opiniones de los clientes
My new adjustable bed looks lovely my first night sleeping in it tonight. All staff were helpful efficient and friendly from purchase, delivery, and set up. Shaun helped above and beyond to give... Ver más
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Thank you Opera beds from beginning to end for being so helpful in assisting us to buy a bed for mom. The zoom video consultation appointment allowed mom to view the bed which was demonstrated and exp... Ver más
La empresa ha respondido
Visiting the showroom was essential to see the selcetion and to get advice and guidance on the bed and mattress that wolud best suit our needs. Ricardo was brilliant and never made us feel rushed.... Ver más
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Información sobre la empresa
- Proveedor de equipos de asistencia para la movilidad
- Tienda de colchones
- Fábrica de muebles
- Equipamiento y suministros hospitalarios
Escrito por la empresa
Opera is a leading British manufacturer dedicated to stylish design and the power of technology to create beds and mattresses that enhance lives, promote health and deliver comfort.
Stylish, Customisable Design
Escrito por la empresa
- Committed to creating attractive, homely designed beds that you can make yours
- Opera offer a wide range of design options including size, style, headboard, wood finish, upholstery and more.
Información de contacto
4,8
Excelente
2 mil opiniones
Ha contestado el 100% de las opiniones negativas
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Nita P
We were unable to take my mother to the showroom so they provided a video call so we could see exactly what we needed to make our decision.
Lucas and Dwaine were brilliant when they came to fit the bed, very friendly and explained everything properly to us
9 de abril de 2026
Respuesta de Opera Beds
Hello Nita,
Thank you so much for your lovely review.
We’re really pleased that the video call helped you and your mother feel confident in choosing the right bed, it's important to us that everyone can explore the options comfortably, even if they can’t visit the showroom in person.
It’s also great to hear that Lukasz and Dwaine made such a positive impression during the installation. We’ll be sure to pass on your kind words to them, they’ll be delighted to know their friendliness and clear explanations were appreciated.
If you need any further support, please don’t hesitate to get in touch.
Kind regards,
Jordan
Speaking to the sales lady I was…
Speaking to the sales lady I was impressed by her knowledge and understanding of my needs.
8 de abril de 2026
Respuesta de Opera Beds
Hello Stephanie,
Thank you for your kind words.
We’re delighted to hear that you were impressed with the knowledge and understanding shown by our sales team. Taking the time to listen and ensure we match the right solution to each individual’s needs is something we take great pride in.
We really appreciate your feedback and are here if you need any further assistance.
Kind regards,
Jordan
Flawless smooth and pain free process
Flawless smooth and pain free process. Delivery men were very clean, tidy and pleasant. Would highly recommend.
1 de abril de 2026
Respuesta de Opera Beds
Hello Ashlene,
Thank you for your fantastic review! We’re delighted to hear that everything went smoothly and that the whole process was hassle-free for you. It’s great to know our delivery team made a positive impression by being clean, tidy, and pleasant.
We really appreciate your recommendation and hope you enjoy your purchase!
Kind regards,
Jordan
Fantastic quality. Super comfortable.
(Summary: 4 stars because of the single sales person causing so much stress, but otherwise would be a 5 as the rest of the staff were great.)
The delivery people Rich and Darren were fantastic! All staff have been fantastic. Shaun in the logistics planning team, and Jordan in the customer services team (that unfortunately inherited the problems of the salesperson I had) are also great. Unfortunately, had bad luck with the salesperson that I was assigned to, which is being investigated, and a repair plan has been agreed on. Just have to wait for a few days until the swatch arrives and I can compare it to the frame that I got delivered (although we disagree on the colour, which is normal, and is an easy fix, as mentioned). I feel bad for the gifts from the fuss, and they really didn't have to send me anything other than the swatches. But I am grateful to have Jordan as a point of contact from here on.
So far the mattresses are extremely comfortable, and the bed frame and bases are solid and great quality. My back pain is very much eased when laying on the 'Memory' mattress as someone who has severe joint instability (among other things, and ofcourse various types of pain).
❕️*Update*: Since sleeping one night I have had a more restful sleep and have much less pain when trying to fall asleep, and when I wake up at night. Literally can't fault anything. Money very well spent. This will be incredibly beneficial for my everyday life. And the shape of the bed frame 'Dalta' is gorgeous. And my senior cat loves the 'Memory' mattress more than his huge cat tree hammocks. When I wake him up he looks dishevelled, like he was in deep sleep.
But nobody answers your emails on the general email they have, if you send the email first.
They don't warn you that to use Klarna you would need to have used it for a few years before Klarna accepting to give a loan. So I had to panic and see who I can borrow money off of as I already paid a deposit to Opera Beds. Sales staff ignored my emails where I spoke to my bank about it. Also ignored the screenshots that I sent to them about Klarna.
The delivery staff weren't told the delivery instructions that I gave to the staff member that was arranging the delivery, which ended up with the delivery staff knocking on my antisocial neighbour's grandkids' door.
Wrong colour of bed was sent. —*Update*:❗️I was wrong! I misremembered how warmth (or lack of) the cream velvet fabric had. And against my yellow walls it looks very grey. So it's a problem with my design choice, *not* Opera Beds. +❕️*Further update*: I just took a photo of my cat and the headboard looks grey and the footboard looks cream. So it looks different depending on how far away it is as well, and what kind of light is being reflected off of it (or if the curtains are drawn without any artificial lights being on). Please bring back swatches to your home and test in different lights and against wall colours, etc. The bed is still gorgeous though. Just will need to also paint my next bedroom a much lighter yellow, or just white to be honest. 😅 At least I don't feel crazy now (Opera Beds staff have never made me feel crazy, other than the single sales staff member).
Electric blanket wasn't delivered even though I requested it via email, and in the VAT relief form. Sales staff say that the VAT relief form can't be viewed after it is submitted.
Reply:
I really appreciate that, Jordan. You seriously don't have to send anything off for the fault of your coworker as this wasn't your fault.
Thank you for sending a swatch! I also requested a swatch for 'cream velvet' to triple check. I will continue to update you in our emails.
Thank you for investigating further why the general sales emails don't go through. If it helps, I sent the emails on 13/10/2025 and 04/11/2025. I don't need a reply to them anymore, but I thought that that information may be helpful. I assumed that nobody replied to me because they were silly questions, but just being told that unfortunately the company can't suggest anything like that would've been a decent reply.
Unfortunately your coworker worded the email in regards to Klarna as 'We can set up Klarna for you. We require 25% deposit which is £1262.50.' Which sounded like he will set up the payments for me if I send the deposit. But when I sent the deposit he sent me a link to set up the payments myself. And he never told me that Klarna only accepts customers that have used it for years. The rest you know from the email chains that I forwarded to you, I don't want to overshare on here.
I will update the review tomorrow as to how the bed mechanisms and mattresses are, but so far the quality of the base and mattresses I couldn't be happier with.
I will also send comparison photos (I mean the swatch against the bed frame) over to you as they arrive.
Thank you again for trying to resolve this.
8 de abril de 2026
Opinión espontánea
Respuesta de Opera Beds
Hello Angel,
Thank you for taking the time to share your feedback and liaising with me via email.
We’re very sorry to hear about your experience, as this is not the level of service we aim to provide. While it’s great to hear that Rich and Darren made a positive impression during delivery, we fully appreciate that the wider issues you’ve raised have caused significant frustration.
We are particularly concerned to hear about the lack of response to your emails and the information you shared, including screenshots. Our inbox is monitored regularly, so this is unusual and something we are now investigating internally to understand where this process has fallen down.
We also understand how stressful the situation with Klarna must have been. As a third-party provider, their lending decisions are outside of our control, but we completely accept that this should have been communicated more clearly, and your queries handled more supportively at the time.
I have shipped you out the electric blanket and 2 complementary fitted sheets for your bed as a gesture of good will. I can see the bed that has been delivered is the correct colour which was purchased. I have sent out a fabric swatch so you can see the colour is the cream velvet.
We would really like the opportunity to put this right for you. We can look at resolving the colour issue if you are not happy with the colour which was purchased with an exchange if you wish, or alternatively arrange a return under our 10-night trial period if you’d prefer not to proceed.
I look forward to speaking with you further on this matter to get this fully resolved for you.
Once again, we’re very sorry for your experience and appreciate you bringing this to our attention.
Kind regards,
Jordan
We are unbelievably impressed
We are unbelievably impressed with the level of customer service we have received, without any cross words or raised voices. As a company you should be very proud but more importantly so should each of you for your contribution.
3 de abril de 2026
Opinión espontánea
Respuesta de Opera Beds
Hello Alan,
Thank you so much for your incredibly kind words. It truly means a lot to hear how positively you felt about the service you received.
We always aim to provide a supportive and professional experience, so it’s especially rewarding to know this came across throughout your journey with us. Your recognition of the team’s efforts will be shared with everyone involved, they’ll be delighted to know their work made such a difference.
Thank you again for taking the time to leave this review and for your support.
Kind regards,
Jordan
Excellent service
Excellent service.
Whole process from ordering to delivery went very smoothly.
With thanks to Ricardo for all his help.
Lovely company and product quality superb, couldn't be happier.
30 de marzo de 2026
Respuesta de Opera Beds
Hello,
Thank you for your lovely review!
We’re so pleased to hear that everything went smoothly from ordering through to delivery, and that you’re happy with the quality of your product. We’ll be sure to pass your thanks on to Ricardo – he’ll really appreciate it.
It’s great to know you’re so happy with your experience. Thank you again for choosing Opera Beds!
Kind regards,
Jordan
The Best Product, The Best Service, The Best People
Supporting elderly parents can increasingly become a challenge, particularly if you live a few hours away.
With Harry, and the team, supporting me, by sensitively identifying the right product for my parents' needs, and then Paul and George making a Bank Holiday installation visit, not only have we enjoyed a supportive end to end experience but Opera have also helped me to create a safe and practical bedroom that has enabled my parents, after a hospital stay, to swiftly reunite in their own home.
Thank you!
3 de abril de 2026
Opinión espontánea
Respuesta de Opera Beds
Hello Frazer,
Thank you so much for sharing your experience.
We understand how challenging it can be supporting loved ones from a distance, so it’s wonderful to hear that Harry and the team were able to guide you in finding the right solution with care and sensitivity. We’ll be sure to pass on your kind words to them, as well as to Paul and George for making the effort to install the bed over the Bank Holiday.
It’s especially rewarding to know that we’ve been able to help create a safe and practical space, and play a small part in your parents returning home and being together again.
Thank you again for choosing Opera Beds.
Kind regards,
Jordan
Excellent Service
Thank you Opera beds from beginning to end for being so helpful in assisting us to buy a bed for mom. The zoom video consultation appointment allowed mom to view the bed which was demonstrated and explained by Michelle who was friendly , patient and knowledgeable . All of our questions were answered. The 10 day trial allowed mom to try both bed and mattress and found one which met her mobility needs. She is happy with her bed. The delivery of the bed was on time. Every phone call I made to Opera Beds was met with curtesy and politeness.
31 de marzo de 2026
Respuesta de Opera Beds
Hello Sonia,
Thank you so much for your thoughtful review.
We’re really pleased to hear that your mum had such a positive experience from start to finish. It’s great that the Zoom consultation helped her feel confident in choosing the right bed, and we’ll be sure to pass your kind comments on to Michelle – she’ll be delighted to hear them.
We’re also glad the 10-day trial gave your mum the opportunity to find the perfect combination to suit her needs, and that everything from delivery to follow-up support met your expectations.
Thank you again for choosing Opera Beds, we’re so pleased your mum is happy with her new bed.
Kind regards,
Jordan
Excellent product
Excellent product, with prompt delivery and quick installation.
26 de marzo de 2026
Respuesta de Opera Beds
Hello Mark,
Thank you for your kind review!
We’re delighted to hear you’re pleased with your product and that everything from delivery to installation was completed promptly and efficiently. It’s great to know the whole experience met your expectations.
If there’s anything more we can help with, please don’t hesitate to get in touch. Thanks again for choosing us!
Kind regards,
Jordan
Great service
Great service, quick delivery time, and excellent communication regarding this as had to change time slightly. Excellent build and service on delivery
26 de marzo de 2026
Respuesta de Opera Beds
Hello Steve,
Thank you for your kind review!
We’re really pleased to hear you were happy with the service, especially the communication around your delivery time, our team always aims to keep things as smooth and flexible as possible. It’s great to know the delivery and installation met your expectations too.
We truly appreciate your feedback and hope you enjoy your new bed!
Kind regards,
Jordan
Lower back pain sufferer.…
As I have suffered from lower back pain for many years I was a bit apprehensive about ordering an adjustable bed and mattress on line.
After lengthy discussions with Billy Bruce I ended up purchasing a Emporia Natural Medium mattress which has exceeded my expectations.
27 de marzo de 2026
Respuesta de Opera Beds
Hello Roger,
Thank you for your lovely feedback.
We’re really glad Billy was able to guide you through the options and help you find the right fit. It’s great to hear the Emporia mattress has made such a positive difference.
If you ever need anything else, we’re always here to help.
Kind regards,
Jordan
quick service
good range of special hospital type beds and a reasonable price, took a while to sort out payment but was still delivered in less than 24hrs.
27 de marzo de 2026
Respuesta de Opera Beds
Hello Peter,
Thank you for your feedback, we’re really pleased to hear you’re happy with the range of beds and found them to be good value.
We appreciate your patience while we sorted the payment, and it’s great to know the delivery turnaround met your expectations.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Jordan
Great service from ordering to…
Great service from ordering to installation. Thank you to Lisa for your help selecting the bed and Dwaine and Lukasz for installing it.
30 de marzo de 2026
Opinión espontánea
Respuesta de Opera Beds
Hello Dave,
Thank you so much for your kind words! We’re really pleased to hear you had a great experience from ordering through to installation.
I’ll be sure to pass your lovely feedback on to Lisa, Dwaine, and Lukasz, they’ll be delighted to hear it.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Jordan
Effiicient and Friendly Service
Rich and Darren were really efficient, professional, friendly and respected the property. Really pleased with them and would recommend Opera beds to all.
26 de marzo de 2026
Opinión espontánea
Respuesta de Opera Beds
Hello,
Thank you for your wonderful feedback!
We’re delighted to hear that Rich and Darren provided such an efficient, professional, and friendly service while treating your home with respect. We’ll be sure to pass on your kind words to them, they’ll really appreciate it.
It’s great to know you’re so pleased with your experience, and we truly value your recommendation. Thank you for choosing Opera Beds!
King regards,
Jordan
Felt like a scam and Opera couldn’t be bothered with my complaint.
Due to a coughing problem in the middle of the night I decided to invest in an adjustable bed and chose Opera as the Manufacturer .
It was somewhat of a surprise to find on Friday 6th, March 2026 when the bed was delivered and errected that because my wife likes a soft mattress and I like a firmer mattress that there was a 3 inch height difference between the dual mattresses of the king-size double bed we bought and expected to lie on together alongside one another.
I find it hard to believe that any manufacturer of quality can expect a customer to accept a double bed with one half of the dual bed mattress 3 inches lower than the other so I wrote to Opera and they haven’t had the courtesy to reply but they just suggested to the retailer (Kingfisher Furnature in Streatford on Avon) that they should.
It has now cost me some hundreds of pounds extra for two mattresses that are the same depth and level in height. The bed at nearly £4,000 has not been a cheap investment. I would not buy Opera again.
Below was Opera's and I leave it to you to decide if its the attitude of a caring manufacurer.
"I can see you mentioned a retailer partner of ours. If it was purchased through one of our retail partners you do not have a sales contract with us, meaning we have no say on recommendations of the product or the aftersales service."
So they obviously don't feel they have a responsibity to ensure the "dual" mattress kingsize beds they make for husband and wife have level mattresses and are happy with a 3" drop between the mattresses. I hope all possible future customers of Opera Beds take note of their response and attitude.
I still await a reply to my email to Opera Beds which I assume will never happen.
P.s. It would be extremely helpful if when writting a review we were able to include photographs and text highlighs so the reader could see the evidence.
6 de marzo de 2026
Opinión espontánea
Respuesta de Opera Beds
Hello,
Thank you for taking the time to leave a review. I have requested through Trustpilot some more details as I can't see an order purchased directly through ourselves, so we don't have any of your details.
I can see you mentioned a retailer partner of ours. If it was purchased through one of our retail partners you do not have a sales contract with us, meaning we have no say on recommendations of the product or the aftersales service.
I look forward to receiving the details through Trustpilot to see how this was purchased to best advise.
Kind regards,
Jordan
Excellent service at the showroom by…
Excellent service at the showroom by Ricardo. Delivery and installation carried out well.
25 de febrero de 2026
Respuesta de Opera Beds
Hello Bruna,
Thank you for your great review!
We’re delighted to hear you received excellent service in the showroom from Ricardo, he’ll be really pleased with your feedback. It’s also fantastic to know that the delivery and installation went smoothly and met your expectations.
We truly appreciate your kind words and your support!
Kind regards,
Jordan
Excellent speedy service
Excellent speedy service, friendly and helpful team on the phone. Useful videos on setting up the bed. Very impressed.
27 de marzo de 2026
Respuesta de Opera Beds
Hello Cathy,
Thank you for your fantastic review!
We’re delighted to hear you were impressed with the speed of our service and found our team friendly and helpful over the phone. It’s great to know the setup videos were useful too, we aim to make every step as smooth and straight forward as possible.
Your kind feedback really means a lot to us. If you ever need any further assistance, we’re always here to help!
Kind regards,
Jordan
Rest assured
They was efficient and offered me fast delivery although expensive i took it because mattress was needed
27 de marzo de 2026
Respuesta de Opera Beds
Hello Gillian,
Thank you for your 5-star review!
We’re really pleased to hear that you found the service efficient and that we could offer a fast delivery when you needed it most. We understand that urgent delivery can come at an additional cost, so we truly appreciate your decision to proceed with us and your understanding.
It’s great to know the mattress arrived when you needed it, and we hope it’s providing the comfort you were looking for. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Thanks again for your choosing Opera.
Kind regards,
Jordan
Outstanding service
I received excellent service. Michelle was fantastic in helping me select my final choice of bed.
The two delivery men were prompt and assembled the bed efficiently. They explained the various contols. My parents are very happy.
20 de marzo de 2026
Opinión espontánea
Respuesta de Opera Beds
Hello,
Thank you for your lovely review!
We’re so pleased to hear you received excellent service throughout. Michelle will be delighted to know she was able to help you find the perfect bed, and it’s great to hear our delivery team were prompt, efficient, and took the time to explain all the controls clearly.
Most importantly, we’re thrilled that your parents are very happy, that’s exactly what we aim for.
Thank you again for sharing your experience!
Kind regards,
Jordan
Dwaine and Luhusz - BRILLIANT!
Dwaine and Luhusz were very friendly and helpful with all questions we asked. The worked efficiently with the utmost care taken. They took the time to explain and demonstrate all the features.
The bed is perfect and meets all my needs.
25 de marzo de 2026
Opinión espontánea
Respuesta de Opera Beds
Hello,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dwaine and Lukasz made such a positive impression. Providing a friendly, helpful service while taking the time to explain everything properly is exactly what we aim for, so it’s great to know they delivered on that.
It’s also fantastic to hear that your new bed is perfect and meets all your needs, we hope it continues to provide you with comfort and support for years to come.
Thanks again for taking the time to share your experience!
Kind regards,
Jordan
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