Outdoorsupply.co.uk Opiniones 

271
TrustScore: 3 sobre 5

3,1

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... Ver más

Valorada con 4 estrellas sobre 5

Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... Ver más

Valorada con 3 estrellas sobre 5

The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... Ver más

Valorada con 4 estrellas sobre 5

Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... Ver más

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3,1

Medio

TrustScore: 3 sobre 5

271 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 14% de las opiniones negativas

Suele responder en menos de 1 semana

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3,1

Todas las opiniones

(271)

16 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Arrived in bubble wrap only but all good

Arrived in bubble wrap, not a manufacturer's box. How do I know it is genuine? Currently checking with the manufacturer to see if my item is legit.
Update; legit it is, just would have liked it in a box from the manufacturer.
Fast delivery and very good communication from the customer service team.

27 de agosto de 2020
Opinión espontánea
Logotipo de Outdoorsupply.co.uk

Respuesta de Outdoorsupply.co.uk

Dear Andrew,
Thank you very much for your review.

All products that are being shipped from our warehouse are legit items and coming from the manufacture itself.
If you are ever in doubt, we are happy to help you with all the questions you might have and you can contact our customer service whenever needed.

Your Etrias / Outdoorsupply - Customer Service team

Valorada con 4 estrellas sobre 5

Great returns service

Unfortunately I had to send back 2 pairs of sandals because they didn't fit comfortably. Although I haven't yet received the refund on the second pair (I only returned them yesterday), I have found service from Etrias to be absolutely impeccable. Returns were prompt and free. Also very helpful on the phone. Just a shame the sandals didn't fit, but that isn't their fault.

24 de agosto de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Fantastic customer care.

Ordered a EXIT swimming pool and cover. It was not clear when they products would arrive. I phoned customer service and the lady informed me that the cover would be a a bit of a wait. So, she added an extra order so I could receive the pool earlier and the cover when it is available. The lady was very helpful and friendly.
Very impressed with the customer care, delivery and website. Highly recommend them.

19 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic shopping experience

Fantastic shopping experience. Quick dispatch and easy tracking. Thoroughly recommend. The pool is great, it looks good, is sturdy and easy to set up. We love it!

9 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good customer service…

I had never bought with outdoor supply or etrias. Good experience. Quickly notified me that there was an issue getting the product from the supplier and there would be a delay. Still arrived fairly quickly. Good communication and customer service

17 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast delivery and very responsive and competent customer service

There was initially a confusion regarding shipping times which were advertised as 1-3 days on the website but 2-5 days on the confirmation email I received placing the order online. I contacted the customer service via email and have very swiftly received a confirmation that the 1-3 days is correct and in fact my delivery is just being prepared for pick up. I have received the product within 48 hours of placing the order - great service, very happy with it.

16 de julio de 2020
Opinión espontánea

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