Overline Network Consultants Ltd  Opiniones 

Well done Overline we found our Broadband down Monday morning, Craig diverted the phones straight away, Openreach missed the fault the next day so when Ian the engineer turned up following their visit he agreed to come Wednesday am to meet with Openreach to ensure we would definitely be up and running, he waited until Openreach had been again and we were all good - Excellent local customer service and support - Andy

Honest and helpful company, transition from old phone system to new was seamless and the staff were on the end of the phone to help with any issues! Ongoing support so far has been great

Excellent service from Overline been with these guys for years now. Whenever there is a problem they are always very quick and friendly to resolve the problem with no added costs.
They save us a lot of time so that we can focus on our business, couldn't recommend them enough!
Amazing and superb service.

As a company we have always received excellent service from Overline. Even when things have not gone to plan due to other third parties the support & delivery from Overline (especially Leanne Acampora) has been superb. I have greatly appreciated that a solution has always been found resulting in minimal disruption to our business operations.

We have been with Overline for many years, and have always found Leanne Acampora to be so helpful, she always keeps in touch and is extremely helpful, shes a true credit to the company, thanks for all your help Leanne.
Kevin Nardi - Chandelier Group.

Been with these guys for 3 years now. Very happy with the service. Craig in support is very helpful.
In the very crowded telecommunications market - would certainly recommend these guys.

Overline are always professional and offer a fantastic service. Recent installation of a new broadband line dealt with very efficiently. Special thanks to Leanne for answering my many queries!

Fantastic service and great help with a resolution straight away thank you

Overline were able to undercut our current suppliers quite considerably and provide a hassle free and efficient service. Lucy in particular was very helpful and answered any queries we had during the handover period and throughout our contract.

We will continue to use Overline as our need expands and will recommend them in the future.

Great service, response times and aftercare.

Overline always willing to go the extra mile for customer support. Very pleased currently!

We needed another desk phone, a renovated set was found and delivered and installed really quickly by Craig Birtles. Very good, friendly service. Thank you

A Very efficient and knowledgeable engineer.
was quick to get the phone systems up together,
and explained the phone system really well.
Polite and unobtrusive. would recommend.

Great experience with Overline Network Consultants. For anyone looking for a professional, competent and customer-focused consultants in this field, I have no hesitation in recommending Overline. what a great team, your responses are the quickest I have come across so far and not just quick but so helpful and pleasant, especially the tech team.

All of the staff were very helpful and considerate. Very polite and willing to help us out!

Overline were both professional and cost effective throughout their excellent service deliverables which is further supported by their exceptional after-sales support. Highly recommended.

Steven from the first call until the last call was incredibly helpful. He is a huge credit to you as a business.
Thanks to Steven for all his help.

I am really disappointed with Overline customer service. I have a contract where they have added other services which were not in my contract or have asked for! Apparently I received an email "advising you of the services applied to your account on installation which was back on 05/11/2020. You will also have been advised that you could opt-out of the services if you did not require them." Although I have complained about them adding these on before (and them being removed) they have said I have not put it in writing to these extra services which have been added without my permission. Instead of taking a view, they are being strong handed over £30. I do not get it. Is this really how you treat customers fairly and retain and gather recommendations? As customers can see I am usually generous with my reviews and not everyone is perfect and things go wrong. Its what a company does to put things right that is important. Maybe they can reflect and change. Its such a shame I am tied in to this company for another 4 years. I guess the relationship and trust is now broken?

Absolutely shocking. No invoices being sent, by email or post. Long standing customer treated so poorly. Got cut off without realising, went back to work only to find out they have cut me off. I called them to find out what was happening to then be told I hadn't payed my previous bill so they had cut me off and cancelled my contract. I was told I shouldn't rely on invoices and should have known I needed to pay.. Excuse me? How can I pay bill without receiving an invoice?.. Now they have passed to debt collectors for not paying 2 months (even though after calling them, they still hadn't sent these outstanding invoices over ). I had no contact for over 3 months until I then heard from this debt collector and now they are asking for a cancellation fee and more, so a £200 bill has turned into £500, when I didn't get the invoices in the first place or after having contact with them. Absolutely shocking service.

Would like to thank the people at Overline who went above and beyond for us. The installation and maintenance has been amazing, and they gave us a great price on packages for our office. Thank you!