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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I am not happy with the customer service with this Company. I purchased the Varon BT-5 portable oxygen concentrator. The machine worked as described but was louder and heavier than expected. I want... Ver más

Valorada con 5 estrellas sobre 5

When the product arrived the Fail LED was on. Checke the Fuse- OK. Removed the Power Socket and found a wire lug was loose. Maybe got loos during transit. Reconnected and the machine is working perfec... Ver más

Valorada con 5 estrellas sobre 5

I live with a constant fear that I will find myself with no oxygen. Regular machines are heavy and can be awkward but with these portables, I can move them and take them wherever I go. I cannot believ... Ver más

Valorada con 5 estrellas sobre 5

Ordered my Oxygen Concentrator, expecting to receive it in approximately two weeks. Received it within six days. Love how quiet it runs!! So happy with this product!

Información sobre la empresa

  1. Proveedor de equipos de oxígeno

Escrito por la empresa

TTLIFE from American Medical Sales has over 15 years of oxygen therapy experience and we offer the highest quality brands of Portable Oxygen Concentrators, Home Oxygen Concentrators.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

272 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 65% de las opiniones negativas

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4,2

Todas las opiniones

(272)

166 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I've been a loyal supporter of TTLife

I've been a loyal supporter of TTLife! They offer affordable prices, reliable oxygen concentrators, and professional customer service. They've a lifesaver for patients like me with lung disease who can't afford expensive oxygen machines.

2 de agosto de 2024
Valorada con 5 estrellas sobre 5

I've been a TTlife subscriber for over…

I've been a TTlife subscriber for over 3 years and have bought the 105 and NT-3 models. I also recently bought the new V1-1 for road trips during their promotion. They included breathing exercise gifts and a gift card, which helped me save money on accessories.

30 de julio de 2024
Valorada con 5 estrellas sobre 5

I saw a video on Facebook and…

I saw a video on Facebook and immediately ordered the NT-02 + NT-04 oxygen concentrator bundle from the TTLife website. The total cost was under $1,000 for both concentrators, and now I can breathe easy 24/7. They're working perfectly so far.

27 de julio de 2024
Valorada con 5 estrellas sobre 5

I have pulmonary fibrosis and need…

I have pulmonary fibrosis and need oxygen 24/7. Traditional oxygen tanks left me housebound, with my family constantly burdened by lugging around heavy tanks. Customer service was great, they understood my needs and suggested the NT-01 with a good discount that fit my budget.

23 de julio de 2024
Valorada con 5 estrellas sobre 5

I bought the NT-04 and CPAP from TTLife…

I bought the NT-04 and CPAP from TTLife three weeks ago and I love them! The CPAP really helps my sleep apnea, it's so much easier to breathe at night. And the NT-04 makes sure I get enough oxygen. My blood oxygen is always at 95%. I can finally sleep well again.

3 de julio de 2024
Valorada con 4 estrellas sobre 5

I was looking for a light and…

I was looking for a light and easy-to-carry machine, so I saw the NT-05 on Facebook and got it. The battery wasn't quite enough for me outdoors, after helpful guidance from customer service, I invested $80 in a larger battery which, combined with the machine itself, provides up to 6 hours of freedom outdoors. It was a worthwhile investment for me.

4 de julio de 2024
Valorada con 5 estrellas sobre 5

My NT-04 from TTLife came right on…

My NT-04 from TTLife came right on time, just before my camping trip! Everything was exactly as advertised—it really does what it's supposed to do. I love how convenient it is. I can use it on a schedule or even 23/7, which works great for me.

29 de junio de 2024
Valorada con 1 estrellas sobre 5

Varon VT-1 bundle not shipped, VT-1 has no continuous mode, and in response to the reviews, TTLIFE is willing to refund in exchange for deleting Trustpilot reviews

In reply to my earlier reviews, TTLIFE stated that “Our customer service team has contacted you and provided a solution to address your concerns. Could you please check your email and respond to us...” The email I received from the “customer service team” states verbatim and in its entirety:’

“Hi,
We are willing to refund the money for the order to you.
Could you please delete the bad reviews in the TTLife Trustpilot and Varon Trustpilot ? thank you very much .”

In short, TTLIFE is willing to refund the money in exchange for deleting “the bad reviews”.

Unfortunately, TTLIFE did not actually refund the money yet and did not yet disclose its business address.

3 de julio de 2024
Logotipo de TTLIFE

Respuesta de TTLIFE

Dear Valued Customer,

We are addressing the concerns you raised and clarifying our handling process:

Order Shipping and Communication: Your order was split into multiple shipments per our standard procedure, which we promptly communicated via email. Unfortunately, we did not receive a response from you. Days later, upon receiving the machines, you expressed disagreement regarding the split shipment.

Quality Issue: You may have some misunderstandings regarding the product's functionality, but we assure you it aligns with our advertising. Nevertheless, based on your dissatisfaction, we are still willing to accept a return. However, we regret to inform you that you have declined to proceed with the return process.

Return and Refund Process: Despite our efforts to resolve the issue promptly, we regret to inform you that you have chosen not to cooperate with the return process. Additionally, you declined to refuse delivery for the two remaining packages in transit.

You refuse to cooperate with the process or communicate with us in emails, but continue to make groundless accusations and questions about us on the platform, which we think is of no help in solving your problem. Therefore, we hope that you can delete these reviews and are always willing to refund you for returns.

We appreciate your feedback and are committed to resolving this issue constructively. Please cooperate with us to find a satisfactory resolution rather than resorting to negative reviews. Feel free to email us directly to discuss this matter further or address any additional concerns.

Thank you for your understanding.
TTLife Team

Valorada con 5 estrellas sobre 5

The TTLife Oxygen Concentrator is an…

The TTLife Oxygen Concentrator is an excellent portable solution for individuals needing oxygen therapy. Its compact design and adjustable flow rates make it convenient for users on the go. I appreciate its contribution to improving patients’ quality of life!

4 de junio de 2024
Opinión espontánea
Logotipo de TTLIFE

Respuesta de TTLIFE

Dear Francis,

Thank you so much for your glowing five-star review! We are thrilled to hear that you find the TTLife Oxygen Concentrator to be an excellent portable solution for oxygen therapy. Its compact design and adjustable flow rates indeed make it convenient for users who need mobility. We sincerely appreciate your feedback and are delighted to contribute to improving patients' quality of life with our products.

Best regards,
TTLife Team

Valorada con 4 estrellas sobre 5

Overall pleased with purchases

Made 2 orders, first order received quickly and unit works fine. Second order was for additional batteries and car power adapter. One of the batteries I ordered was not in the shipment so I contacted customer service. They promptly shipped the battery that was missing from my order without hassle. All orders were shipped from the US and were received within a weeks' time. We have had the oxygen concentrator unit now for a few months and have had no issues with it. Thank you TTLife!

1 de mayo de 2024
Opinión espontánea
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Respuesta de TTLIFE

Thank you so much for your feedback, Lady! We're glad to hear that your first order arrived quickly and the unit works well. We apologize for the missing battery in your second order but are pleased that our customer service promptly resolved the issue for you. It's great to know that all your orders were shipped promptly and that you've had no issues with the oxygen concentrator unit. We truly appreciate your support and trust in TTLife!

Valorada con 5 estrellas sobre 5

As a beginner with oxygen devices

As a beginner with oxygen devices, I was totally new here. After browsing the TTLIFE website, I found it to be highly professional. The detailed product features, certifications, blogs, and extensive FAQs, videos provided me with a thorough understanding of the products, site and policies. Thank you.

2 de junio de 2024
Opinión espontánea
Logotipo de TTLIFE

Respuesta de TTLIFE

Thank you for your kind words! We're thrilled to hear that you found our website helpful and professional. If you have any further questions, please feel free to contact us. Thank you so much.

Valorada con 1 estrellas sobre 5

The never sent the machine to me

I sent an oxygen concentrator for repair and was informed that the machine could not be repaired even if I paid for the service. When I requested them to return the machine to me, they neither responded nor sent the machine back to me.

25 de marzo de 2024
Opinión espontánea
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Respuesta de TTLIFE

We apologize for the inconvenience caused. We're committed to resolving this issue and assisting you promptly. Regarding the delay in response, we experienced a high volume of inquiries, leading to delays. We're improving our communication process. Please provide your contact information, and we'll prioritize your case. Thank you for your understanding.

Valorada con 1 estrellas sobre 5

Worst company to deal with

Worst company to deal with. Don't waste your time or money. Customer Service is horrible to deal with and has unreasonable fine print that they hide behind.

27 de mayo de 2024
Opinión espontánea
Logotipo de TTLIFE

Respuesta de TTLIFE

We apologize for any inconvenience caused. Please allow us to explain. We have arranged for a return and are here to assist you in resolving the issue. Please understand this situation. Thank you.

Valorada con 1 estrellas sobre 5

This company is not even worth 1 Star

This company is not even worth 1 Star, their product does not generate anything remotely close to generating what they advertise. If you are disabled as I am and your looking for oxygen assistance stay away from this company. You will be greatly disappointed. Worse yet when you send $500 or more anticipating a unit that will help you travel. You will have spent your money as a waste of time and great disappointment. I will follow up with the results of a legal action that I will be filing next week.
Regards
Mike Hall

20 de abril de 2024
Opinión espontánea
Logotipo de TTLIFE

Respuesta de TTLIFE

We apologize for the disappointment you experienced. Your feedback is important to us. Could you please provide more details about the issues you faced? We're here to assist you and address your concerns promptly.

Valorada con 5 estrellas sobre 5

Portable and Home Oxygen Concentrators

I've purchased both a portable Varon NT-02 unit as well as the NT-04 2 in 1 7 liter home machine. Both are high quality products that I feel confident using for my supplemental oxygen needs. Ease of use and comprehensive instruction manuals are a definite plus for both machines. Any questions that I had were promptly answered by friendly customer service personnel. If you are looking for a low price, high quality solution to your supplemental oxygen needs, you can't go wrong.

15 de mayo de 2024
Opinión espontánea
Logotipo de TTLIFE

Respuesta de TTLIFE

Thank you so much for choosing our NT-02 and NT-04 machine! We're delighted to hear that you're satisfied with the quality and ease of use of both products. Our team is always here to assist you with any questions or concerns you may have. Feel free to reach out to us anytime. Your satisfaction is our top priority!

Valorada con 1 estrellas sobre 5

No working phone number

No working phone number. I paid for a machine and it is lost in the mail TTLIFE has done NOTHING to resolve the problem. They refused to return my money or ship another machine. TTLIFE blames the shipper yet they will not give me the name or phone number for them. RUN don't walk away from this company.

19 de abril de 2024
Opinión espontánea
Logotipo de TTLIFE

Respuesta de TTLIFE

We are truly sorry to hear about the inconvenience you've experienced with your order. We understand your frustration and disappointment. To better assist you, could you please provide your order number so we can look into the matter promptly? We are committed to resolving your issue, whether it means tracking down the package, reshipping, or issuing a refund if necessary. Please contact our customer support team at your earliest convenience. We are here to help and look forward to resolving this for you soon.

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