Pack Up + Go Opiniones 601

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What made our experience great was that Pack Up + Go LISTENED to what we wanted. The communication during the planning stage was excellent. The trip had just the right amount of activities and just... Ver más

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Valorada con 5 estrellas sobre 5

Besides having a wonderful time in Savannah, Georgia I want to say how impressed we were with your company! You went above and beyond in being available. I like a company that does what they say when... Ver más

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Valorada con 5 estrellas sobre 5

We had such a great time! The communication was great. We didn’t have to do any planning whatsoever. It was amazing to just show up to the airport and the uber credit to get to and from our hotel was... Ver más

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Valorada con 4 estrellas sobre 5

Overall it was a fun trip. One of our activities got canceled due to weather and they called right away to try and plan something new for us (we opted for a refund). Our activities were planned for th... Ver más

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Información sobre la empresa

  1. Agencia de viajes

Sobre Pack Up + Go

Escrito por la empresa

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

601 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

They thought of everything

They thought of everything! The trip was so fun! I would have never picked Philly on my own but I’m so glad they did! We will absolutely book with them again!

17 de octubre de 2025
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Isn't Philly just the best city?! It has something for everyone! History, nightlife, amazing food! What more could you ask for?! We're so glad you had such a great time on your trip with us. It sounds like your trip planner hit the ball out of the park with your itinerary! We can't wait to send you somewhere new next time!

Valorada con 5 estrellas sobre 5

You Won’t Regret It!

Wow - 100% recommend! This was an adventure from the beginning. We would never have chosen St.Petersburg as a place to visit and I’m so glad we did! All of our excursions were right up our alley and the guide for the city was exactly what we like. We could even come back - there was so much we wanted to do! The accommodations were gorgeous. This was an unforgettable trip and the Pack Up and Go staff was so helpful along the way.

13 de octubre de 2025
Opinión espontánea
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That's what we love to hear! We love sending our travelers to place we know they'll love that maybe they've never thought of before to visit! That's what makes "embracing the unknown" so wonderful + exciting! It sounds like our travel support coordinators were there for you every step of the way as well + that's so great to hear. We pride ourselves on having that 24/7 customer service team to assist with whatever our travelers might need before, during, and after your trip. We couldn't be happier you had such a great time + we can't wait to send you somewhere new next time!

Valorada con 5 estrellas sobre 5

Wonderful trip with amazing support

I was very impressed with customer support. I had a concern with travel plans, and they made arrangements and responded so quickly! Our trip was absolutely wonderful, and I didn't have to worry about any of the details!

6 de octubre de 2025
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Thank you for the lovely review! We’re delighted our team could swoop in and make sure your trip stayed worry-free + wonderful 🌟✈️

Valorada con 5 estrellas sobre 5

I loved the activities and restaurants…

I loved the activities and restaurants that were planned for me! I loved the atmosphere of the city, the people in it, and the resources packed up and go provided.

6 de octubre de 2025
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We're so happy to hear you loved your destination and all of the pre-planned activities we booked for you. We hope to plan another trip for you down the road! :)

Valorada con 3 estrellas sobre 5

Our destination was a little perplexing…

Our destination was a little perplexing based on what we thought our questionnaire responses would have indicated

9 de octubre de 2025
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We're so sorry your destination didn't quite hit the mark! We'll touch base with you via email if you'd like to discuss your trip in greater detail!

Valorada con 1 estrellas sobre 5

First experience was amazing

First experience was amazing, told so many people about it, tried it as a girls trip - hotel room was musty, we left the comedy show planned for us because it didn’t agree with our beliefs and was overall wholly disappointing, I felt awful for talking my friends into trying it instead of planning our own trip.

19 de septiembre de 2025
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We're so sorry you didn't enjoy your trip with us! We've sent you some emails to try and get in touch + discuss your trip in greater detail. Feel free to respond there so we can touch base + try to turn things around!

Valorada con 5 estrellas sobre 5

We had an amazing time in Seattle

We had an amazing time in Seattle. All of the reservations were spot on and we felt so pampered!

6 de octubre de 2025
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It's so amazing to hear you had a great time in Seattle! Isn't it just the perfect destination? It has something for everyone + we couldn't be happier to pamper you with a full itinerary!

Valorada con 5 estrellas sobre 5

The best vacation experience ever!

This is our first time doing a Pack Up + Go kind of trip and I can say it will not be the last!! The excitement of opening our envelope the morning we left for the airport all the way to flying home was the greatest experience. My best friend and I made so many new memories and we will never forget them!

6 de octubre de 2025
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We love to hear it! One of the biggest reasons we started our business was to be apart of our travelers making such special memories! We love knowing that you had an unforgettable time together + can't wait to plan your next trip!

Valorada con 5 estrellas sobre 5

What a great experience

It was such a great experience! We were sent to Seattle and had the best time ever. Our hotel was perfect, the activities were amazing, and everything was planned out perfectly!

26 de septiembre de 2025
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It sounds like your trip planner hit the nail right on the head with your destination, itinerary, and activities! Isn't Seattle just the perfect spot?! We can't wait to send you somewhere new next time!

Valorada con 5 estrellas sobre 5

An amazing surprise trip

My husband and I are retired and love to travel! It was so nice to put the planning into someone else’s hands! We answered some questions online and left the rest to them! I called twice asking questions because I had never done anything like this before and they were very nice and helpful. We went for 4 days, 3 nights, and traveled by plane. They made dinner reservations for 3 dinners and several activities. The Inn by the Sea where we stayed was amazing! I felt like royalty!! All arrangements were fabulous! The packet they send you is absolutely amazing! First of all it’s a beautiful presentation with tons of great information! We loved everything about it and will definitely do this again! Thank you pack and up go!

25 de septiembre de 2025
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Isn't it just the best way to travel?! Have someone else handle all the details + the admin while you get to focus on the fun part! Making memories! :) It's so amazing to hear you had such a great time on your trip with us. We strive to make sure every traveler's experience is carefree and without stress. It's so lovely to hear you love our packaging as well! If there's one thing we love more than helping travelers enjoy their trip, it's an aesthetic! We can't wait to send you somewhere new! Where to next?

Valorada con 4 estrellas sobre 5

The trip was nice, flights weren’t a great experience.

The trip was nice. We did not like flying with American Airlines. They nickle and dimed you for everything. My checked bag was over $100, while my friend’s was $250! Flying out at 5am wasn’t ideal, especially when it took with lay overs 12 hours to get home. We had a whole day taken away from us due to the crazy flights we were given on the way home. We would have taken more uber dollars than having tickets to the butterfly exhibit.

30 de septiembre de 2025
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Thank you so much for sharing with us about your experience! If you travel with us again soon always feel free to notate in your Pre-Trip survey about your flight departure time preferences along with your preferences regarding travel! We always want to make sure your expectations are being met and can definitely work with travel day preferences! If it's written out in your survey, your trip planner will see it + do their absolute best to make sure your needs are met. Whether that's staying away from certain airlines or making sure your flights are direct! You name it, and we can find a way around it :)

Valorada con 5 estrellas sobre 5

Simple and Fun

It was one of the best trips we have been on!

28 de septiembre de 2025
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One of the best trips you've ever been on?! High praise! Thank you so much for sharing your experience :) It looks like your trip planner hit the nail right on the head with your destination and your activities! Where should we send you next?!

Valorada con 5 estrellas sobre 5

PACK UP & GO - SO FUN

For our fifth anniversary, we decided to be a little spontaneous and booked a surprise trip with
Pack Up and Go. We had no idea where we were headed until the morning of our departure.
Waking up at 5 a.m., we hopped in an Uber and made our way to the airport. That’s when we opened our envelope to discover our destination: San Francisco, California! Exhausted but excited, and more than a little hungry, we were ready to see what the city had in store for us. Pack Up and Go had arranged a mostly prepaid itinerary for us, including activities, tours, and even
dinner reservations, though we still had some flexibility and could make adjustments as we went.
Our first adventure was renting electric bikes and riding across the Golden Gate Bridge—an absolutely unforgettable experience. We added a lunch stop at Bubba Gump Shrimp and spent some time exploring Pier 39, which was so much fun. Another highlight was a food tasting tour, where we sampled a variety of Italian dishes while learning about the city’s culinary history. On one afternoon, we even squeezed in a boat trip to Alcatraz, which was a fascinating and unique experience.
We also indulged in some relaxing activities, including a couples massage and a kayaking adventure in the ocean. Our nights were filled with amazing dinners, and our final night featured a romantic steakhouse dinner that was the perfect ending to our trip. We stayed at the Omni Hotel San Francisco, which was gorgeous and incredibly accommodating—they even surprised us with complimentary champagne to celebrate our anniversary. Transportation around the city was an adventure in itself. We rode the iconic trolley, used electric scooters, and even experienced a Waymo self-driving car—creepy but thrilling! Between the well-planned itinerary and the freedom to explore on our own, we truly felt the perfect balance of adventure and relaxation. This trip was not only a much-needed vacation but also a chance to reconnect, laugh, and fall in love all over again. San Francisco, and Pack Up and Go, made our fifth anniversary an unforgettable celebration.

9 de septiembre de 2025
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This is so amazing to hear we couldn't be happier! Thank you so much for sharing how much you loved your trip with us :) It is our absolute pleasure being a part of your special memories and we couldn't be more excited to you enjoyed it as well. We always plan to leave some space in your itinerary just in case you need some down time or want to explore a bit on your own. It's amazing to hear that's exactly what you did! That extra special champagne touch to celebrate your anniversary is exactly why we set ourselves apart from the others. We always love adding those special moments! The biggest question is..how do we top it for your 6th anniversary?!

Valorada con 4 estrellas sobre 5

Our trip location was on point for our…

Our trip location was on point for our love for food. Some confusion around what was included and what was not for the total price of the trip. Only thing I would change is our departure flight. Would have wanted it to be a little closer to our checkout time from the hotel. Hotel could not offer late checkout and while they did hold onto our bags, we were exhausted after trying to find something to do for 6 hours before our flights without having a place to rest or change clothes/showering. Especially in the hot/humid weather we were in. Overall a pretty decent trip.

22 de septiembre de 2025
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We're so glad you loved your destination and all the amazing food it had to offer! If you ever need to change anything about your itinerary, always feel free to reach out to our 24/7 traveler support team. They're more than happy to move things around to better fit your schedule while on your trip! We want you to have the best experience possible + it's your itinerary so always feel to make changes if you'd like! We are more than happy as well to provide a budget breakdown of your trip so you can see exactly how your budget was used!

Valorada con 1 estrellas sobre 5

First impressions are everything

First impressions are everything, walked into the hotel, and it was old and musky smelling, our room was tiny and dirty, we had to buy a candle to help with musty smell. All the reservations were ok, the comedy show was distasteful and we walked out 10 mins into the main show.

21 de septiembre de 2025
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We're so sorry to hear about the negative experience with the hotel + the comedy show! We hadn't heard that about the hotel before + if we're lucky enough to plan a trip for you in the future, please reach out to the 24/7 traveler support team to see if we could have moved hotels or assisted in any way!

Valorada con 4 estrellas sobre 5

Stressfree

The surprise aspect was so much fun. It was fun trying to guess where we were going with our friends using the weather report. Everything went so smoothly. The destination was right up our alley. There was so much to see and do within walking distance of our hotel. It was beautiful and historical. The champagne and charcuterie was such a nice touch for our silver anniversary. Having a list and addresses of things to eat, see and do beyond our itinerary was very helpful. I loved not having to figure out where to go and what to do and booking it all. The one thing I wish they would’ve done was book the food walking tour at the beginning of the trip. It gave so much information and ideas of places to see not just eat. We had it on the last full day.

8 de septiembre de 2025
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We're so glad you had such a great time on your trip with us :) thank you so much for sharing your thoughts and how much you enjoyed our special touch of champagne + charcuterie for your anniversary. We like to think that's what makes us stand out from other travel resources. We always want to put a special touch on each trip, especially if you're celebrating something special like an anniversary!

Valorada con 5 estrellas sobre 5

This is my 3rd pack up and go and we…

This is my 3rd pack up and go and we absolutely loved iy!

2 de septiembre de 2025
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Thank you so much, Amy! We're so happy to hear you've loved all three of your trips, and we can't wait to plan your fourth! :)

Valorada con 5 estrellas sobre 5

This was our third trip with Pack Up…

This was our third trip with Pack Up and Go and we love the consistency of attention to detail and well planned activities!
The only critique I have this time around was that we specifically mentioned taking my mother-in-law who was 81 and couldn't do a lot of walking so we thought a larger dollar amount for Uber would have been needed. We spent around $250 personally because she couldn't walk more that 10 minutes to places. That would not keep us from using you again and we tell so many people about them!!

16 de septiembre de 2025
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Its so wonderful to see repeat travelers come back and have a great time! :) We can definitely allocate more funds to Uber vouchers if needed! Always be sure to be specific in your "anything else we need to know" section of your pre trip survey + your trip planner will do their best to accommodate :) We want you to be able to focus on the important parts of traveling, making memories, while we handle the planning. We hope you travel with us again! 4th times the charm!

Valorada con 5 estrellas sobre 5

New Side of Greenville, SC

All the recommendations were perfect. I got to see a new side of Greenville I never knew about. The hotel was breathtaking; I would definitely stay there again. Loved exploring the Commons and brewery hopping. The cemetery tour was very interesting. The food tour was more food than I expected, and loved learning about the history of Downtown.

15 de septiembre de 2025
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Robert, we're so glad to hear that you had such a unique experience in Greenville! Our team is proud they were able to hit all the marks for your trip- with accommodations, activities, AND food. We can't wait to plan another adventure for you sometime soon!

Valorada con 5 estrellas sobre 5

My sister and I had such a great time…

My sister and I had such a great time on our trip! We told everyone we talked to about Pack up Go. Your company made our first trip with our mom very memorable thank you!

14 de septiembre de 2025
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This is wonderful to hear! :) We couldn't be happier that you had such a great time on your trip with us. It sounds like your trip planner hit the nail on the head with your activities, destination, and all around itinerary :) Traveling should be about making memories and we're so glad we got to be apart of making yours so special!

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