Pack Up + Go Opiniones 601

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What made our experience great was that Pack Up + Go LISTENED to what we wanted. The communication during the planning stage was excellent. The trip had just the right amount of activities and just... Ver más

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Valorada con 5 estrellas sobre 5

Besides having a wonderful time in Savannah, Georgia I want to say how impressed we were with your company! You went above and beyond in being available. I like a company that does what they say when... Ver más

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Valorada con 5 estrellas sobre 5

We had such a great time! The communication was great. We didn’t have to do any planning whatsoever. It was amazing to just show up to the airport and the uber credit to get to and from our hotel was... Ver más

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Valorada con 4 estrellas sobre 5

Overall it was a fun trip. One of our activities got canceled due to weather and they called right away to try and plan something new for us (we opted for a refund). Our activities were planned for th... Ver más

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Información sobre la empresa

  1. Agencia de viajes

Sobre Pack Up + Go

Escrito por la empresa

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

601 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Great trip for those who like to plan everything out!

We had a great time. It was nice that the flight and hotel were taken care of. I loved having dinner reservations and suggestions about other restaurants for breakfast and lunch. The arranged activities were exactly what we wanted.

16 de septiembre de 2025
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Isn't that what traveling should be all about?! Making memories and having fun! Leave the planning to us while you focus on the important part of traveling, being together and exploring a new city worry free! We always include recommendations and suggestions for things to do within your destination with all of our trip types! We also encourage our travelers to take control of your itinerary! If there's a dinner reservation we've made for you, but you want to try somewhere else, don't hesitate to call and we'll get things moved around :)

Valorada con 5 estrellas sobre 5

10000/10

This was super easy, and lot of fun and stress free! We can’t wait to book again :) 1000/10 recommend

8 de septiembre de 2025
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We're so glad you had such a great time on your trip! We love to see it! Our trip planners and customer experience team do their best to make sure your trip goes smoothly from start to finish! Traveling should be about making memories and having fun, let us handle the rest! We can't wait to plan another trip for you!

Valorada con 5 estrellas sobre 5

It was hassle free - great!

It was so nice not having to worry about anything. So many suggestions as to where to eat and what to do. I would definitely recommend Pack Up and Go😃

14 de septiembre de 2025
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We're so happy to hear you had such a great time on your trip :) We love to send suggestions! Whatever trip you choose to take with us will always come with curated suggestions/recommendations for your destination! Even if you don't travel with us, you can always purchase our recommendations via our Destination Guides! These packets have all of our favorite go to places across the US in each destination and are a great resources if you're already booked to go somewhere but have no idea where to go for breakfast or what quirky attractions are nearby!

Valorada con 5 estrellas sobre 5

Great trip for inexperienced travelers

Great trip for inexperienced travelers. When I phoned the company for help or with questions, I talked to a real person. Communication with this company was excellent before, during, and after my trip.

9 de septiembre de 2025
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Thank you so much for sharing this! Our goal is to make this the easiest trip you ever take, and we're so happy we were able to help answer your questions!

Valorada con 5 estrellas sobre 5

Highly Recommend! Enjoyed Everything!

The entire Pack Up and Go experience was so exciting and fun! From start to finish the communication was awesome. The packet sent in the mail was filled with so much information on tips and suggestions, it was awesome! The hotel was amazing, I’d definitely stay there again. Even the staff of every reserved event for us knew we were celebrating a birthday and always provided something special. The little details made a lasting impression. I would do this experience again and highly recommend to anyone to get out of their comfort zone and try something new.

2 de septiembre de 2025
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We're so happy to hear you enjoyed your surprise trip! Thank you for letting us help you celebrate a birthday! We're looking forward to more adventures together in the future!

Valorada con 5 estrellas sobre 5

So fun & perfect.

Our experience was one of the best. The most perfect itinerary, not too little or too much, with the best recommendations. Dinners planned, massages, and stops along the way. I can’t rave enough about the trip!

8 de septiembre de 2025
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Not too little or too much is exactly what we want to hear! So happy you loved your getaway. We like to plan you enough to have an itinerary but still allow you to relax + explore on your own!

Valorada con 5 estrellas sobre 5

Serving is their #1 Goal

The customer service is focused on the customers experience. Each email was responded to quickly, professionally and friendly. You feel that they genuinely love what they do - SERVE. Having them plan everything was the best! We had options to change some things but 75% of our time was planned with activities that we love. So Pack Up & Go understand their customers with an aim to serve them with an experience you will tell everyone about. Mission accomplished Pack Up & GO. WE are telling everyone to book their next couples weekend with you! THANK YOU!

8 de septiembre de 2025
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Thank YOU for sharing this wonderful feedback with us! We are so happy to hear you had an amazing time on your surprise trip + that our traveler support team was on top of it! We look forward to more adventures together!

Valorada con 4 estrellas sobre 5

Denver was delightful!

Denver was a great experience! The hotel was perfect. We ended up keeping the Friday night dinner reservation as well as the walking tour Saturday, both were good recommendations. Saturday evening we found a fun option called Upstairs Circus a crafting social place, and had dinner delivered via Door Dash.

We ended up using Uber and walking a fair amount to get around but the train was easy from the airport. In hindsight we wished we would have tried to use it more.

Two things would have made the experience better:
1. I know you can’t control the weather but the forecast was zero help. We thought the entire weekend was going to be a rainy mess and it rained for 30 minutes one day. The suggestion to bring hiking shoes was not helpful. I never used them despite going to Red Rocks Sunday morning for the sunrise. We were not close enough to hiking to make that viable with all the other things to do on such a short trip.

2. All of the papers in the packet was waaaay too much to juggle. Either an app where you can read about/select/sort/see on the map the things you you was to do. Having a map of the area in sections was helpful but the list of attractions and restaurants etc wasn’t labeled an a way that made it easy to see what was in each area. If an app is not possible putting symbols for each neighborhood on each suggestion would have helped or a list of things by neighborhood rather than all the restaurants together for example. I am happy to make further suggestions on this recommendation if it is helpful.

Overall a great experience, Denver was delightful! It was our second trip together with pack up and go and I am sure we will do it again!

1 de septiembre de 2025
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Thank you so much for sharing this feedback with us! We're glad you had a great time in Denver! We also appreciate the suggestions on the envelope + the papers: we do send everything in the email as well if it's easier to navigate on the phone rather than physical, but will definitely take a look at how to organize the recommendations a little more!

Valorada con 5 estrellas sobre 5

We were so excited that pack Jo and go chose Seattle!

We were so excited that pack up and go pick Seattle for us. My husband and I have traveled a lot together in Seattle was new for us. We loved every minute of it! We enjoyed our hotel, our dinner, reservations, the preplanned, activities, etc. The packet provided give us so many ideas for breakfasts And lunches and other activities that needed to be planned.

1 de septiembre de 2025
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We're so glad the surprise destination was a great match! We love helping you explore somewhere new, especially if you're frequent travelers!

Valorada con 5 estrellas sobre 5

We had an awesome time in Boston

We had an awesome time in Boston, We had direct flights a beautiful hotel.
The restaurants were great. It was so nice not to think about reservations or where to go eat.
The weather was perfect.
We went on a few day trips on our own but we also enjoyed the tours that the company set up for us.

2 de septiembre de 2025
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We’re so glad you loved Boston! ✈️ Thank you for letting us handle the planning so you could simply enjoy every moment!

Valorada con 5 estrellas sobre 5

Relaxing

The accommodations were fabulous. The surprise destination was Hot Springs and my wife and I had a very relaxing Labor Day weekend thanks to pack up and go!

30 de agosto de 2025
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We're glad we could help you have a relaxing holiday weekend in a great accommodation!

Valorada con 5 estrellas sobre 5

Best customer service

Customer service was outstanding! We needed an additional hotel room and they were quick to respond with a complimentary upgrade so our rooms could be close to each other. Some of us are already planning for another trip next year! Highly recommend! Made my 50th birthday surprise trip the very best it could be!

11 de agosto de 2025
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We're so glad you had such a great time! :) We couldn't be happier to be a part of such special memories for you! Our customer service team is top notch, and we love to gush about them! They are available 24/7 and they make sure that if any issues come up, you always feel supported and heard. We'd LOVE to plan another trip for you! Traveling should be about making memories, let us handle all of the other things! Where will we send you next?!

Valorada con 5 estrellas sobre 5

Wonderful experience

Wonderful experience. The stay, the tours, the time to explore. Will 100% do again. The only bummer (which was definitely not their fault) was our flight to our destination was delayed so we didn’t get to open to the envelope the day of to reveal our surprise destination. But everything we did was spot on with how we like to vacation.

19 de agosto de 2025
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Thank you so much for sharing how much you enjoyed your trip with us :) As much as we'd love to control the airlines, we always do our best to roll with the punches when it comes to delays and cancellations :) That's why we love our Peace of Mind Assurance option! Peace of Mind Assurance helps take the financial stress off of any unwanted flight or activity changes because it covers up to 2x what you pay! We're so glad you loved your hotel and all your activities; it sounds like your trip planner really hit the nail on the head with your trip! Where to next?!

Valorada con 5 estrellas sobre 5

This was a fabulous experience

This was a fabulous experience. My son and I flew from Texas to Philadelphia which met all the criteria on our pre-trip surveys: not someplace too hot, we like sports and history. We saw a professional baseball game from great seats, stayed at a gorgeous hotel so close to Independence Hall we could hear the bells, had a gourmet dinner, and a very enjoyable visit to the Museum of the American Revolution. We even had an Uber payment number that covered transportation expense. Everything was organized so well and almost all was located within walking distance had we not branched out to see even more sites. We were never treated like "oh, you have a voucher" as the entire trip was created like a true vacation. We felt like a valued guest at the hotel and each event/location we attended. We highly recommend Pack Up & Go to anyone/everyone. Thank you, Pack Up & Go for the memories you helped us make!

26 de agosto de 2025
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Thank you for sharing such a wonderful review! We’re so glad your Philadelphia trip checked all the boxes + gave you and your son lasting memories, that’s exactly what we strive for!

Valorada con 4 estrellas sobre 5

Road trip

Resort was very nice and served awesome breakfast every morning. Wish trip distance was further than 4 hrs. For road trips, add question for distance clients would like to travel. Not a lot planned other than dinner and a tour of resort. Avoid fancy high end restaurants on a road trip. Gave our dinner reservation to the resort owner to enjoy. We planned our own adventures each day, driving to see sights further than our location to make the most of our road trip. May consider again. A little pricey!

14 de agosto de 2025
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Thank you so much for all of your insight! We will definitely take this into consideration for our future travelers! :) We're glad you enjoyed your accommodation and breakfast! We love that you have the flexibility in your itinerary to plan some fun adventures on your own outside what our planners booked for you! We try to keep our road trip distances between 3 - 6 hours from your origin destination so you don't end up spending your entire travel day driving! If you travel again with us, definitely be sure to note that you'd enjoy a longer drive in your pre-trip survey, in the "anything else we need to know" section!

Valorada con 5 estrellas sobre 5

The customer service was exceptional

The customer service was exceptional! Prior to the trip, we enjoyed our emails with packing tips, weather forecasts, etc. During the trip, we made several contacts to change times of activities, etc. both times, the support was immediate and positive. You can trust these people to take care of you! Our planned activities and reservations were well planned and right up our alley; planners obviously took our questionnaires seriously. We enjoyed activities that we would not have known about on our own. It was a wonderful trip.

20 de agosto de 2025
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We're so happy you were well taken care of before + during your trip! We try to personalize every trip based on your survey responses + we're glad to have done that for you! Here's to more adventures in the future!

Valorada con 5 estrellas sobre 5

Santa Barbara Surprise

We did a surprise destination trip for our friend’s 50th birthday! It was amazing. We went to Santa Barbara Cali! Our hotel was fabulous. Right on the water with a pool and sun Deck. Palm trees, sun, sand, beach, kayak trip. We came in under budget and had money for Uber and a restaurant. The kayak excursion was planned by Pack Up and Go and included in our budget. Santa Barbara is a wonderful getaway and Pack up and Go nailed it. They gave us everything we wanted for a girls trip. Shopping restaurants walking sight seeing and more!! Air travel was smooth. And customer service was rapid. We got an extra room at the hotel upon arrival and Pack Uo and Go took care of it all. Even getting us the partner rate and comping an upgrade. Dinner reservations were amazing too!

16 de agosto de 2025
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Thank you for letting us celebrate your friend's 50th birthday with you! We love a girls trip + it sounds like you all made the most of it! Hope we can celebrate with you again soon!

Valorada con 5 estrellas sobre 5

The surprise is half the fun!

Our Pack Up & Go vacation was so much fun! Half the fun is in the surprise. We knew we would be driving within 4 or so hours of home and were excited to find out on the morning of our trip we were going to Louisville, since we'd never been. The Omni Hotel was 5 stars! Walking distance to almost everything we did. Pack Up & Go gives you a link to what's happening in town and we found out that The Black Crowes were playing just 3 blocks from our hotel. Of course we got tickets. Everything recommended was interesting and fun. Highly recommend!

11 de agosto de 2025
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We love when you're able to find a fun event in the destination, so glad you got to see The Black Crowes! So happy to hear you enjoyed your accommodations + it was easy to get around!

Valorada con 5 estrellas sobre 5

We had a great experience

We had a great experience. Great recommendations, good planning, good value. Would recommend if you don’t want/don’t have the mental space to plan something.

11 de agosto de 2025
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Taking the stress of planning away is our favorite thing to do! So happy you had a great time on your surprise getaway!

Valorada con 5 estrellas sobre 5

First timers

This company surprised us with accomodations we wouldnt typically pick for ourselves but it was such a treat. From the activities to the timeline you could tell attention to detail was paid. We cant wait to book our next trip and we would recommend to anyone!!

17 de agosto de 2025
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The beauty of handing over the planning is finding places you wouldn't have chosen for yourself! We're so glad you had a great time + are ready to plan your next getaway!

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