What made our experience great was that Pack Up + Go LISTENED to what we wanted. The communication during the planning stage was excellent. The trip had just the right amount of activities and just... Ver más
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Besides having a wonderful time in Savannah, Georgia I want to say how impressed we were with your company! You went above and beyond in being available. I like a company that does what they say when... Ver más
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We had such a great time! The communication was great. We didn’t have to do any planning whatsoever. It was amazing to just show up to the airport and the uber credit to get to and from our hotel was... Ver más
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Overall it was a fun trip. One of our activities got canceled due to weather and they called right away to try and plan something new for us (we opted for a refund). Our activities were planned for th... Ver más
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Información sobre la empresa
Sobre Pack Up + Go
Escrito por la empresa
We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!
Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.
We take it from there! We'll book your whole trip, but won't tell you where you're going.
One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!
We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.
Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!
See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.
We take it from there! We'll book your whole trip, but won't tell you where you're going.
One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!
We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.
Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!
See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Información de contacto
PO Box 3707 , 15230, Pittsburgh, Estados Unidos
- (412) 448-2700
- hello@packupgo.com
- packupgo.com
4,7
Excelente
601 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
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Fantastic location
Fantastic location, excellent accomodations, perfect food experience reservations, and activities that met our expectations! Can't wait to do PUAG again!
16 de agosto de 2025
Respuesta de Pack Up + Go
We're so glad you had such a great time on your trip with us! :) Isn't this the way travel was supposed to be experienced?! Let us handle all the hard stuff so you can focus on the important things like...making memories! AND, if you ever need any assistance with your itinerary, or want to move some things around, our 24/7 travel support specialist are always there to help! :) We can't wait for you to travel with us again soon!
Exactly What We Needed Without Even Knowing It
We had the most amazing experience with our Pack Up & Go! From start to finish, their team truly listened to what we wanted out of our vacation and made sure every detail was taken care of. The surprise destination they chose for us couldn’t have been more perfect—it was exactly what we needed without us even realizing it beforehand. Every part of the trip felt thoughtful and personalized, and it was clear they paid attention to the little details that made it extra special. If you’re looking for an adventure that’s both exciting and perfectly tailored to you, Pack Up & Go is the way to go!
10 de agosto de 2025
Respuesta de Pack Up + Go
We are SO glad to hear you had an amazing time on your surprise trip with us! We love to hear we tailored your trip perfectly to you, that's our goal! Hopefully we an adventure together again!
Boston trip for anniversary
Hotel was VERY nice -way above average! Flight times were great so that we could use time to the max. Suggestions given were beneficial. Food tour & restaurants were exceptional. First day needed a better activity during the day (only thing scheduled was hotel pool time)
4 de agosto de 2025
Respuesta de Pack Up + Go
Thank you for sharing your feedback with us! Typically we keep the first day free aside from an easy reservation + dinner just in case there are any flight delays so you don't end up missing something!
Perfect Surprise Sister Trip
My sister and I were planned a 4-night trip to Chicago! We had an absolute blast. Pack Up & Go had pre-paid for 1-2 activities each day, and a dinner reservation for each night. It made everything so easy - we didn’t have to waste time thinking about where to eat - and had something exciting to do each day. We still had a good amount of free time, which we used to relax and explore (and checked out some of the other recommendations listed for us). The materials were well-assembled and easy to follow. I’ve been telling all of my friends about this trip and will definitely use Pack Up & Go in the future!
29 de julio de 2025
Respuesta de Pack Up + Go
Isn't Chicago just the best?! We're so glad you had such a great time with your sister! That's exactly what traveling should be about, the memories you make with each other, not how overwhelming it was to plan! Leave that to us :) Every traveler is different and has different preferences on how they like to spend time on their trip! Whether it doing as many activities as possible or relaxing by the pool the whole time, there's a place for every travel type. For travelers who want a bit of both, we tend to plan activities everyday while still giving you the free time to explore a bit more or take advantage of the down time! Regardless, you are always in control of your itinerary, if you don't want to attend an activity or a dinner reservation, no worries :) We'll always be available to change things around if you need!
Amazing trip
Amazing trip! Very well planned and filled with fun and memorable experiences!
29 de julio de 2025
Respuesta de Pack Up + Go
This is so great to hear! We're so glad you had such a great time on your trip with us :) It sounds like your trip planner really hit the nail on the head with your itinerary! They use your pre-trip survey responses to get to know you, sometimes better than you know yourself! We love finding hidden gems to send our travelers that they may never had thought to visit themselves. Travel should be about fun and making memories, not headaches and scheduling! Leave that to us :)
Savannah GA
We enjoyed the activities that were planned for us but outside of those there wasn’t a ton of kid friendly activities that wasn’t a version of something we had already done.
4 de agosto de 2025
Respuesta de Pack Up + Go
We're so glad you had a great time in Savannah and enjoyed your pre-planned activities :) On top of your pre-planned activities, your trip planner will always include additional recommendations for things to do, places to see, in case you want to explore even more! Making your time your own :) Some destinations are perfect for every type of traveler as they have everything, night life, history, relaxation, kid friendly activities, etc. It seems like Savannah dropped the ball a bit on additional recommendations. If you travel with us again soon, be sure to add in the "anything else we need to know" section of your survey that you'd like a focus on kid-friendly activities, so your planner can get even more specific towards your preferences :)
Surprise 40th Birthday trip …
If you’re up for adventure and enjoy spontaneity - this is for you. My wife and I will be using this service again!
28 de julio de 2025
Respuesta de Pack Up + Go
There's no better way to celebrate a birthday than with a surprise trip! How exciting and new to have someone plan an entire trip for you and all you have to do is show up + enjoy? :) We're so glad you had such a great time and that we were able to make your 40th birthday even more special. Helping travelers celebrate these milestones are one of the main reasons we fell in with booking travel! Sounds like we have to top ourselves for 41 next year!
Unique, Amazing Activities
While a bit expensive, they booked unique activities that we would have never booked ourselves. And they all occurred right when we wanted them and gave us an experience we didn’t even think was possible
27 de julio de 2025
Respuesta de Pack Up + Go
Thank you so much for sharing how much you loved your trip! We love sending travelers to hidden gems, places you never thought to go yourselves! That's the magic of our trip planners! They get to know you sometimes better than you know yourself all thanks to our pre-trip survey! If you'd like to discuss your budget and how it was allocated, we're happy to talk through it! Feel free to send us an email and we can dive a little deeper into how your budget was used :)
Book the trip…you won’t regret it!!!
This was an incredible experience that we will never forget! Our family made memories that will last a lifetime. It helped remind us of the value of patience and the beauty of surprise in this fast paced world. My husband & I were able to relax without having to plan which allowed us both to fully live in the moment with our kids. We were able to see a part of the world we would not have ever planned for ourselves. We are forever grateful for the Pack Up & Go team helping give our family this amazing trip!
31 de julio de 2025
Respuesta de Pack Up + Go
This review has us grinning from ear to ear! We're so glad we were able to help create such a long lasting memory for you + your family, this is exactly what we hope for! Thank you so much for giving us opportunity to plan this for you!
So much to see!
The hotel was super cool! Really helped to immerse us in the history. Now it was SUPER hot, nothing that can be done about that, but even despite that it was a blast. Our personal tour of the National Mall was so informative and inspired us to see even more! The only negative was I wish we had longer! Also, the Floriana - had the BEST garlic pesto oil for their bread and I will dream about it!
2 de agosto de 2025
Respuesta de Pack Up + Go
This is so wonderful to hear! We're so glad you had such a great time on your trip, and it sounds like your trip planner really hit the nail on the head with your activities! D.C. has so many great options for all travelers! History, night life, quiet neighborhoods, with a ton of amazing restaurants! I'm so glad Floriana hit the spot! We'll have to ask the chef for their garlic pesto recipe so you don't have to dream about it, you can make it! :)
Great experience!
I booked a spontaneous surprise trip, and Pack Up + Go made it special! The recommendations were totally tailored to me, and it was clear the experience was put together by a real person who actually reads through the requests. I was traveling solo and I was a little nervous, but the experience was great. The hotel was conveniently located, the suggested and pre-booked activities were right up my alley for the most part, and it was an excellent experience overall. I even emailed them to ask right after I booked if it was possible to add one more city I'd recently been to (because of course I sat and made the list and thought about all the places I'd been to and forgot that one)... and they were so kind about it and did it for me without hesitation.
I'm a school counselor getting ready to go back to work, and this was a great way to end my summer. Excited to save up for my next trip!
28 de julio de 2025
Opinión espontánea
Respuesta de Pack Up + Go
This is so special! Thank you so much for sharing this with us! Solo traveling can be extremely daunting, especially as a woman. We always strive to make sure our travelers, solo or group, feel comfortable, safe, and supported during their trip with us. With our 24/7 customer service team, we encourage our travelers to reach out at any point they need assistance. I'm so glad you felt like your activities were matched perfectly to your preferences! Your pre-trip survey responses are what our planner use to tailor your trip specifically to you :) Thank you so much for all your hard work within our school system! We're so glad you had some much-needed rest, relaxation, and fun before you dive back into the school year!
First timer!
Our first Pack Up + Go trip exceeded all expectations! The pre-trip survey perfectly captured our preferences, leading to a fantastic experience. The hotel's prime location and suggested activities were incredibly helpful.
29 de julio de 2025
Respuesta de Pack Up + Go
This is so wonderful to hear! We couldn't be happier knowing you had such a wonderful time on your trip with us :) We always strive to make sure our travelers' accommodations are located in the heart of city, so you can really navigate your destination like a local! It sounds like your trip planner really hit the nail on the head with your activities as well! Your pre-trip survey responses are just what our planners need when it comes to curating your personalized trip! :) Where will we send you next?!
Lack of interest
Too much money for what was scheduled and not alot for a 17 year old to do
Ya let's see it
21 de julio de 2025
Respuesta de Pack Up + Go
Thank you for sharing your feedback with us about your trip. If you are interested, we'd be happy to send over a budget breakdown of how your budget was allotted!
Our second getaway with this company
This was our second experience with this company. It’s always fun to be surprised with where they have us headed. This time it was to Baltimore where we had a lovely suite in a downtown hotel, a food tour included, and many, many suggestions for other things to do while we were in the city. Dinner reservations were already made for our first night, simplifying our arrival. The food tour was a four-hour walking tour through the Fells Point neighborhood with four restaurant stops and a knowledgeable guide who told us about the history and architecture of the area. All in all, we were very happy with our weekend. The only drawback was the distance. For a three-day weekend, Baltimore was too far from our CT home and we really spent two days driving. In the future, I’ll make it a four-day trip or ask for something a bit closer to home.
28 de julio de 2025
Respuesta de Pack Up + Go
Thank you so much for sharing your feedback with us about the length of the drive, this is definitely something we are fine tuning to make sure whatever the length of trip is matches the length of drive! We're so glad to hear you enjoyed the activities + destination!
mixed review
highlights:
Our pre-arranged plans, including flights, hotel, activity, and dinner reservations, were greatly appreciated.
We enjoyed exploring the town on e-bikes, despite the 100 degree weather.
The hotel staff was friendly and helpful, and the accommodations were pleasant.
We also thoroughly enjoyed our meal at the first restaurant.
Areas for improvement:
Destination
Choosing Savannah as a mid-summer destination was questionable. While we understand that "you can't control the weather," Savannah's July climate is consistently very hot and humid. This made outdoor exploration, a key part of the city's appeal, quite challenging.
Hotel location
The hotel's location was a significant drawback, being a 20-minute walk from the town center. Due to the high temperatures, we were compelled to use Uber for transportation into town. We question why a hotel in a more central location wasn't chosen. Had budget been a concern, we would have willingly allocated more funds for a more convenient location, had we been consulted on this.
The element of surprise
We had planned to open the envelope together on Friday morning. However, Teddy inadvertently opened the email we received at midnight, believing it contained necessary information, and wasn't aware it would reveal the location. To prevent this in the future, perhaps be more explicit that the email contains the destination. (subject line or opening line of the email) perhaps with a clear warning such as "STOP HERE UNLESS YOU ARE READY TO SEE YOUR DESTINATION."
Flights
We had requested to be seated together on our flights. We were initially told this would require a $200 upgrade, but upon arriving at the airport, we were able to change our seats for only $45.
21 de julio de 2025
Respuesta de Pack Up + Go
Thank you for sharing all of this feedback with us! We take it very seriously + are sharing it with the appropriate teams to make sure this is all noted. We understand the weather was not ideally + do apologize about that, with a lot of states crossed off your list as already visited we try to get you somewhere new with Savannah. We did check with you on airline arrangements + included that you would be staying at a standard hotel within the current budget + you had chosen to stay with your current + move forward that way. The flight costs change every day so we're glad to hear you were able to adjust the seats day of for a cheaper price, which is usually the case if they don't sell out + are able to make those changes day of! Apologies about the email being unclear as well, this has been passed on! Hopefully we can plan another trip for you in the future!
10/10!
This was such a fun experience from start to finish. The company truly listened to what we asked for in our questionnaire and tailored our vacation to us. We will definitely be going somewhere again!!
27 de julio de 2025
Respuesta de Pack Up + Go
We can't wait to plan another surprise getaway for you! We're so happy you had a great time!
Everything was inconvenient
Normally I wouldn't answer this, but you kept asking. You sent us to Savannah, Georgia in its hottest month, it was 111 degrees one day. Law of averages indicates, maybe a poor choice. You put us in a hotel on the outskirts of town. This made being involved with everything a hassle. You put us in two separate middle seats on the plane. But we could have sat next to each other for no extra charge. You made reservation at a restaurant in which the meal was inedible (for me) and you didn't follow our dietary requests. Finally, you told us where we were going without warning and ruined the surprise, which was kind of the allure of using your company. Your people were very nice and seemed to be readily accessible and the hotel and staff were extremely nice too, but the aggravation overshadowed the good. It seems better to control our own fate.
21 de julio de 2025
Respuesta de Pack Up + Go
I'm so sorry to hear that you were disappointed with many aspects of your trip with us. If you'd like to discuss your trip specifics in detail, we're more than happy to set up a call and discuss your trip further with you. We know how frustrating it can be to feel as though your needs weren't met or taken into consideration. In terms of your hotel, we do our best to put our travelers in 3 star hotels or higher, centrally located in the heart of their destination so they can navigate the city well. We found the Thompson Savannah to meet those requirements, as it's just outside the Historic Northern District with a 5 min drive to the center. Feel free to reach out to us at 412-230-3985 to discuss the other frustrating aspects of your trip, we always want our travelers feeling supported, even after their trip has ended!
The best family trip we didn't plan
We were overwhelmed trying to plan a family trip, so we took a chance on Pack Up + Go—and it was amazing! The surprise element made it so the trip was a real adventure for all of us.
The pre-trip survey was simple and stress free, and once it was completed, all we had to do was wait for our surprise destination.
We found out we were headed to Denver and had the best time! Our hotel was beautiful, the location was perfect, and the activities were spot on for our family. It took all the stress out of planning and gave us an adventure we’ll never forget. Can’t wait to do it again!
16 de julio de 2025
Respuesta de Pack Up + Go
We couldn't be happier to hear this! Another successful surprise achieved! Isn't Denver just the best city?! It has so much to offer everyone, peace and calm or nightlife and exciting activities, Denver has it all. We're so glad you had such a stress-free time amid the planning process as well! We always aim to take the stress out of travel so you can focus on the important parts, like making meaningful and lasting memories! Our pre-trip survey is designed to make sure our trip planners get to know you, sometimes even better than you know yourself! We love finding hidden gems that travelers wouldn't ever think to try! We're so glad you had such a great time + we can't wait to send you somewhere new next time!
All of the travel plans were perfect
All of the travel plans were perfect. Our Hotel was in a great location and they were very friendly and helpful. We loved the food tour. All of the dinner reservations were great. Uber credit was very helpful.
18 de julio de 2025
Respuesta de Pack Up + Go
We love to hear it! We always do our best to include an Uber voucher so you can get around in your destination! While we always encourage travelers to navigate their destination like a local and try out the city's public transportation, we know the ease and convenience of Uber is more often preferred! Where in the US should we send you next? :)
Excellent with setting up a few tours for us which we enjoyed
to begin, are flight was delayed so we missed our connecting flight in Chicago and before we could do anything about it Libby called me telling me she was working getting another flight to get us to Boston the same night we were suppose to which she did. There was a few times we had a question so we would just call them and they would help us out. Can't say enough good about our experience.
27 de julio de 2025
Respuesta de Pack Up + Go
Thank you so much for sharing your feedback with us about your surprise trip! We're so glad to hear Libby was able to help you out with the flight issue. We hope we can plan more adventures for you in the future!
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