Paradigit Opiniones 246

Very fast response in customer service, got helped immediately and my order arrived within 5 days to my address in Ireland.

This used to be a very good site but not anymore the site is promising deliveries within 2 to 3 days now they don't deliver within two weeks and you can contact customer service, no reply from customer service, it's just gone, I don't know what happened to it, it's very sad because they were very good but no more.

Purchased a gaming laptop on Black Friday intended as a Christmas gift. I waited a week or so to get an update as it was still being "processed". I sent an email but I did not receive an update for a significant amount of time after my email to them. ONLY to be told that the stock was discontinued. I was then offered a laptop it could be swapped with which I thought was a nice gesture due to the fact that I had waited for so long and I would not have enough time to order a new one before Christmas. BUT then I was told I had to pay the additional difference despite having waited 20 days for an update. Now I have no Christmas gift. I could have picked from other great black Friday deals at different websites. Having worked in customer experience, this is one of the worst services I have ever had and I will be telling anyone I have told in the past to buy elsewhere.

The laptop arrived on time in Ireland as promised and I am completely satisfied with it. I bought Lenovo, IdeaPad 3, it is very slim, fast and works extremely well as per the description on Komplett web site.

Terrible service, unhelpful staff.
Bought a monitor in September, came DOA, waited about 2.5 weeks for them to come and pick it up.
Waited another 3 weeks for them to "inspect" the item.
And now in 9 days, it will be 2 months since I bought the item, still have not received my money back or the replacement monitor. Avoid or don't I don't really care. I will never again buy from them.

I checked out a few PC's online and komplett.ie had one on special that was around €50 cheaper that other sites. It showed the item was in stock and said delivery would be within 3-4 working days. I also ordered a printer that said was "DUE" within 1 day. 5 workings days later and NO CONTACT from them. I phoned the contact number 4 times and after a 20 minute wait the phone disconnected. I checked their website which said if something ordered was not in stock you had 3 options:
1) Wait for it
2) Cancel the item that was NOT in stock and get the rest of your order
3) Cancel the complete order.

I E-mailed them asking for them to send the PC and cancel the printer. Waited 2 days for a reply to be told planned delivery date 1 month away. They did not even read my e-mail.

I then contacted them back to cancel the complete order and was told it would be 10 working days before they could process the refund.

All in all they took money for something they said they had when they did not have it. Customer support is very bad, I will not be using them again. Wishing I read some of the reviews before purchasing....

The worst company I've ever dealt with. I ordered cctv from them and on the site it told me delivery is 3-4 days.5 weeks later I am still awaiting delivery. Unacceptable

Recommended by a friend to by my parts for my first PC with komplett, well let me tell you how much I regret it.

1. Parts arrived built PC correctly. It wouldn't power, tested everything and I couldn't figure out why.

2. few days later of trial and error I decided to bring it to a computer service store to see if they could solve the issue.

3. 5 days later thy get back to me and tell me the motherboard (which states it is BIOS updated to run new AMD cpu) wasn't compatible. Switched out the motherboard after forking out more money to buy one whilst returning this one to komplett, which may I add still haven't received a refund.

4. After getting a new motherboard from AMAZON. The PC still wouldn't power.. In which I was later told by the computer servicing guy that the PSU *Cooler Master V850 Gold* I bought was faulty.

5. Overall, I ended up spending way more than i budgeted, the customer service reps that I am still dealing with are clueless on how to treat customers and resolve situations and its now the 14th of October I return my goods to them a little over 4 weeks ago and I still haven't had a refund processed nor have they the courtesy to reply to my emails.

Out raged by the service I have received from this company and having to spend more due to there faults is poor customer service.

I know this is a long review and if you don't get time to read it all I suggest is that you DON'T SHOP HERE.

Bestilte en JBL 300 partybox den 1. august i år. Har ikke sett snurten til hverken høyttaler eller informasjon fra komplett. Elendig kundebehandling. Styr unna!

Very bad service from start to finish , sent my package through DHL who got a sub contractor to deliver it , waited a week after they allegedly delivered it and still no response

Some context: I ordered a Scythe Fuma 2 CPU air cooler and am living in Dublin, Ireland.

I was a little weary after seeing some very negative reviews of the site but I am happy to report that I had a great experience using Komplett.

My order arrived within 5 days of ordering it (as they had advertised) and the customer service responded very promptly and in a professional manner when I emailed them about an issue with the shipping address (that was caused by me).

The price was also really good as the part I was looking for was significantly more expensive on competitor sites.

I know this may not reflect everyone experience with the site, but I have nothing negative to say about them and will for sure be using them again in the future.

I ordered a power supply on the 5th of july... Exactly a month ago. I wasn't told it was out of stock until 10days after ordering when I asked them why it still hadn't dispatched. I was told it was arriving to their warehouse on the 30th of july. Delivery is supposed to be 2 to 3 days but it still says it hasn't even dispatched yet... The first time around they responded fast but this time I haven't gotten a response in 3 days of emailing them
I would avoid shopping here

I purchased a power supply from Komplett which costed upwards of 110 euros. Four days after I placed my order, I noticed that the order had still not been dispatched. I therefore emailed customer service to see what was going on. I was only then informed that the item I purchased was not in stock. Note that this detail was not noted on the product's listing page, at checkout or on my order tracker. If it was delayed, I wouldn't mind, but taking money from someone for a product which is not in stock and not stating anywhere that the product is not in stock is unacceptable. I was then offered the option to wait for stock or pick another power supply. I chose an alternative power supply, but the customer service were that slow with their replies that by the time they got back to me the alternative power supply was also out of stock. Now I've wasted a week with no product, and also an extra 5 days to get the money back onto my account, so all in all nearly 2 weeks. Complete waste of time. The only reason I'm even rating this experience two stars is because the gentleman I spoke to on the phone was very helpful. Also, even though customer service were extremely slow with their email replies, the gentleman was also helpful.

You cant access their website unless you agree to them collecting cookies, there is no opt out choice. How are they allowed to do this.? Wake up "regulators".

Item received as presented in 4 days. Satisfied

Incompetence followed by more incompetence. I placed an order, it got lost during shipping but it took them over five and half weeks for them to confirm it was lost, with me having to constantly follow up with them. I was repeatedly fobbed off and lied to, with them blaming the courier, which is not my problem, they employ them! When the finally admitted that it was lost, I requested a full refund, and almost a week later they shipped another device that I don't want and still won't give me the refund until their courier brings it back to them! They're a complete joke, I'll certainly never give them another cent and recommend that no-one else does either.

*** AVOID AVAOID AVOID ***

They are NOT an irish company, they are from the Netherlands.

I have purchased items nearly 3 weeks and they are no longer available.

I now have had to open a dispute on PayPal to try and get my money back.

*** AVOID AVAOID AVOID ***

Overall, shopping from this website was a great experience. They have great deals on power supplies, selling them for far cheaper than the likes of amazon or Newegg. There delivery is incredibly quick, and their customer service is second to none, replying to emails within 15 minutes of them being sent.

Bought a monitor from them with true 3-4 day delivery, Needed a return due to product issues and a phone call was all it took to get it sorted with home collection. The associates were friendly, helpful, and able to sort out any of my problems and questions. Replacement was shipped out as soon as return was processed, but didn't receive any heads up or email about it. Not sure why the reviews are so negative, had a positive experience and would definitely purchase from again!

Not a great customer experience. I've spent over 1500euro with this company and have not been sent any confirmation email or receipt. I've had to contact customer support on multiple occasions as to the whereabouts of my orders as it's outside their delivery time frame. Some simple improvements to their website would reassure customers. I can no longer access my order request as there is a 404 error page in basic html. I'm worried my package has become lost in transit... *UPDATE* My packages arrived about 10 working days later but I'm satisfied that all of my items are there and in good condition.