Partridge BMW Opiniones 

964
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have bought many BMW's over the years from Partridge BMW and dealt with Kevin Diaper many times he is a true credit to the business with his professional manner vast knowledge and friendliness that... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Izabela picked up my query whilst her colleague was on holiday. She dealt with the problem to conclusion, very quickly and efficiently, explaining exactly what was needed. Top customer service.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Partridge kept me up to date on the delivery date and time for new BMW iX3. The whole process was very well organised and I received a call from the Acumen delivery driver with a 30 minute window for... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Came to the garage with quite a list of criteria I was looking for. Mitchell was great, only 24 hours after our initial meeting Mitchell had sourced my dream car to the garage and we bought it the sam... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario BMW

Escrito por la empresa

We are Hampshire’s BMW experts. We offer the highest levels of service and expertise whether you are looking to buy your next vehicle or maintain your current car.


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4,7

Excelente

TrustScore: 4.5 sobre 5

964 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 88% de las opiniones negativas

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4,7

Todas las opiniones

(964)

109 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I had such a smooth and positive experience

I had such a smooth and positive experience thanks to Zdenek at BMW. He really went above and beyond to make sure my leasing application was handled quickly and efficiently. Zdenek personally contacted them for me, which sped up the process massively.

He explained everything clearly so I always knew what was happening, kept me updated on the progress, and made sure I had a clear picture of what my new car would look like before it arrived. He also arranged for Lucy to support me with the delivery, and together they made sure everything was organised perfectly.

Every question I had was answered, nothing ever felt like too much trouble, and because I was able to get in touch with Zdenek directly, the whole process was completed on time without any stress.

Honestly, I couldn’t have asked for better service both professional and personal. Huge thanks to Zdenek and Lucy for making the whole journey of getting my BMW so seamless!

14 de agosto de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Hi Sharon
Thank you for the wonderful review of your recent Partridge experience.
We are delighted to learn that both Zdenek and Lucy left you feeling looked after and without stress, we know they will be very pleased with your feedback and we wish you many happy motoring miles in your new car.
Best wishes The Partridge Team

Valorada con 5 estrellas sobre 5

Smile on my face....

The whole experience has been fantastic from start to finish - the Corporate Deliveries Team have been really helpful and the car itself; 2025 Mini Copper SE is awesome - I have a smile on my face every time I get behind the wheel.
Thanks Partridge BMW

15 de agosto de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Hi Andy
Thank you for taking the time to leave a great review of your recent Partridge experience, we know the Team will be delighted and we wish you many happy motoring miles.
Best wishes The Partridge Team

Valorada con 5 estrellas sobre 5

Amazing service from Marius and Zdenek…

Amazing service from Marius and Zdenek as always! Thank you Gents

20 de agosto de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Hi Ashley
Many thanks for the great comments of your recent Partridge experience, we will certainly pass on your feedback to Marius and Zdenek, who we know will be delighted.
Best wishes The Partridge Team

Valorada con 5 estrellas sobre 5

BMW 435D

Amazing service and help from Jim Davies at Partridge. He was always so responsive (even on his days off!) and helpful with any inquiry. Made the whole car purchase easy. Really fantastic salesman and got me an amazing deal. Couldn't recommend him more.

14 de agosto de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Hi Peter
Thank you for the recommendation and the great comments in connection with your recent Partridge experience.
We will certainly pass your comments to Jim, who we know will be delighted and thank you for taking the time to leave your feedback.
Best wishes The Partridge Team

Valorada con 5 estrellas sobre 5

BMW test drive with Mitchell Woollard

Met Mitchell Woollard at Partridge BMW to test drive a Z4. Great experience, car ready to drive when I got there, no pressure, no time limit on the drive and no heavy selling. All about driving the car and seeing if it was for me. Would definitely recommend.

15 de agosto de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Thank you for your recommendation and for taking the time to leave such a great review of your recent Partridge experience, which we will certainly share with Mitchell, who we know will be delighted.
If we can be of any further assistance please do not hesitate to make contact.
Best wishes The Partridge Team

Valorada con 5 estrellas sobre 5

Overall it was a great experience…

Overall it was a great experience dealing with Partridge BMW for my new X3, the team were very helpful and on hand to answer any queries. A special mention goes to Alex and the parts team for going that bit further and managing to source me a boot liner and fitting it into the vehicle just before it was transported to me.

29 de julio de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Hi Liam
Thank you for taking the time to leave a review of your recent Partridge experience, which we are very pleased to receive.
We know that Alex and the Parts Team will be delighted with the feedback and we wish you many happy motoring miles.
Best wishes The Partridge Team

Valorada con 5 estrellas sobre 5

Izabela Lazi has been truly exemplary…

Izabela Lazi has been truly exemplary in organising the delivery of my BMW X5 50e. I cannot commend more Izabela and Abbie at Partridge BMW for their excellent work and professional approach.

5 de agosto de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Hi Shaun
Thank you so much for taking the time to leave this wonderful comments about your recent Partridge experience which we know will be very well received by both Izabela and Abbie and we wish you many happy motoring miles in your new BMW X5 50e.
Best wishes The Partridge Team

Valorada con 5 estrellas sobre 5

Outstanding support from David

Had a small issue on my X5 that i suspect some dealerships would have pushed back on, instead David stepped up and got it fixed for me along with a small repair to one of the alloys. Outstanding customer service and a professional and helpful approach from David R.

31 de julio de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Thank you for the wonderful review in connection with your recent Partridge experience.
We are so very pleased that David was able to assist and we know he will be delighted with your feedback.
If you require any further assistance, please do not hesitate to make contact.
Best wishes The Partridge Team

Valorada con 5 estrellas sobre 5

I previously had a frustrating…

I previously had a frustrating experience after buying my BMW, as the promised floor mats were missing and I couldn’t get any updates for months. However, David recently called me and completely turned things around. He was incredibly helpful, polite, and resolved all the issues in just one phone call.

Thanks to David’s professionalism and quick action, I’m now very happy with the service. BMW really redeemed themselves through his excellent customer care. I’m very grateful – thank you, David!

14 de julio de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Hi Alireza
Thank you for taking the time to leave a balanced review of your recent Partridge experience and we apologise for the frustrations caused.
We are delighted David has been able to assist and we look forward to welcoming you back in the future.
Best wishes The Partridge Team

Valorada con 5 estrellas sobre 5

Purchased BMW Z4

This was my first time buying a BMW, and I don’t usually leave reviews—but this experience deserves recognition.

Jason Young was exceptional—honest, responsive, and always available whenever we had questions or needed support. The entire experience was genuinely excellent.

It’s refreshing to see real customer service that continues even after the sale. Jason and the Partridge team clearly know how to look after their customers, and I truly hope this level of care continues.

29 de marzo de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Dear Mrs R.G
Thank you for taking the time to leave such a wonderful review, telling us about your Partridge experience.
We will certainly pass on your comments to Jason, who we know will be absolutely delighted to read your feedback.
If we can be of any further assistance please do not hesitate to make contact and in the meantime we wish you many happy motoring miles.
Best wishes The Partridge Team

Valorada con 5 estrellas sobre 5

Brilliant Experience Buying My XC60 from James at Partridge BMW


I recently purchased a used Volvo XC60 from Partridge BMW, and the experience was excellent from start to finish. James handled the sale and provided outstanding service throughout the process. He was professional, knowledgeable, and made sure everything was clear and straightforward. The car was prepared to a high standard, and I’m very happy with my purchase. Highly recommend both James and Partridge BMW for anyone looking for a quality used vehicle with top-notch service.

4 de julio de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Hi George
Thank you so much for your glowing review and recommendation.
We are delighted that you enjoyed your Partridge experience, as our customers are very important to us and we know James will be very pleased to read your feedback.
We wish you many happy motoring miles in your new car.
Best wishes The Partridge Team

Valorada con 5 estrellas sobre 5

Izabela Lazi is always helpful and i…

Izabela Lazi is always helpful and i cant thank her enough - always goes above and beyond.

2 de julio de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Hi Anneka
Thank you leaving a review and for your kind words which Izabela will certainly appreciate and we will of course pass on to her.
Best wishes The Partridge Team

Valorada con 5 estrellas sobre 5

Had a great experience with Zdenek when…

Had a great experience with Zdenek when ordering a Mini Aceman. was very helpful with swift replies.

Would highly recommend.

1 de julio de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Hi Shane
Thank you for your review and great comments, it is always good to hear of our customers Partridge experience.
We will certainly pass on your comments to Zdenek, who we know will be delighted.
Best wishes The Partridge Team

Valorada con 5 estrellas sobre 5

Partridge Eastleigh

Partridge Eastleigh, thank you for your understanding and kind gesture, when I came in for a vehicle inspection for my brothers car.. My circumstances/situation was sensitive and it was appreciated.

17 de junio de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Hi Bina
Thank you for taking the time to leave a review and we were more than happy to assist and we wish you all the best.
Kind regards The Partridge Team

Valorada con 5 estrellas sobre 5

Great Service

Sales : James Ractliffe. James was polite, knowledgeable and informative. Applied no pressure . Thank you James

24 de junio de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Hi Edward
Thank you for your glowing review of your experience with Partridge, we will certainly pass on your comments to James, who we know will be delighted.
If you require any further information, please do not hesitiate to make contact.
Best wishes The Partridge Team

Valorada con 1 estrellas sobre 5

Not interested in helping out with service issues

Awful, awful customer service. My BMW is due to outstanding safety recalls, it had taken over 5 months to try and get the work done and I’m still no further along. The parts needed to come from abroad and the dealership wanted me to leave the car there without offering a courtesy car. I had to kick up a fuss and put in a complaint and escalate it to be allowed to drive my car away quoting the law and advising they had no legal right to do so. Finally the parts have arrived and they agreed to lend me a courtesy car for the day whilst they complete the work (had to wait almost a month for the privilege) and then two day before they messaged me to say the courtesy car is no longer available. BMW should
Be ashamed to lend there name to this dealership. Guaranteed if I was buying a car I would be treated like a king but because I’m not they aren’t interested and have no regard for BMW drivers. I would avoid this place like the plague because in my experience if you have a problem they certainly won’t want to help resolve it.
11/07/25: took the car in because I was told the parts had arrived got a call towards the end of the day to say that the parts arnt due for another few weeks, clearly the departments don’t communicate the saga goes on!

21 de junio de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Dear Customer
Thank you for taking the time to leave a review, which does make disappointing reading, especially as our customers are very important to us and we are grateful to you for raising the issue you have encountered.
We would like to understand more and find a resolution.
In order for us to investigate, we invite you to email TellToby@partridgebwm.co.uk with your contact details.
Kind regards The Partridge Team

Valorada con 5 estrellas sobre 5

Stephanie Morley 5 stars brilliant service

I took delivery of a brand new BMW IX3 through Tusker who used this BMW garage as a supplier. I dealt with Stephanie Morley on a number of occasions and she was brilliant to deal with. Always in communication, keeping me updated and a real credit to BMW. Absolutely delighted with my new car and would 100% recommend. 5 stars for Stephanie and the team! Thank you.

21 de junio de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Hi David
Thank you for your glowing review and recommendation, we really appreciate you taking the time to let us know of your Partridge experience.
We will certainly pass on your comments to Stephanie, who we know will be very happy.
We are very pleased to learn that you are delighted with your new car and we wish you many happy motoring miles.
Best wishes The Partridge Team

Valorada con 5 estrellas sobre 5

Great service



I can’t thank Alex Watts enough for his amazing service with regards to my new car. I have never met Alex face to face as we are over 400 miles apart but that did not stop him resolving an issue that I had with the tyres on the car. He listened to my concerns, appreciated my anxiety and went out of his way to do something about it. He kept in contact with me throughout with his friendly kind reassuring manner and now I will take delivery of my car exactly how I want it to be. Thank you again, Alex.

19 de junio de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Hi Diana
Thank you for the glowing comments about your Partridge experience.
We are so pleased that Alex was able to assist in finding the right tyres to meet your needs and we will certainly pass on your feedback, which we know he will be delighted to receive.
We thank you for using Partridge and wish you many happy motoring miles in your new car.
Best wishes The Partridge Team

Valorada con 5 estrellas sobre 5

Izabela Lazi is fantastic!

Izabela Lazi was fantastic throughout my BMW X5 order. She clearly explained the credit approval process and helped me avoid reapplying, by arranging an earlier delivery. Her professionalism and attention to detail made everything smooth and stress-free. Highly recommend! I will 100% be using Izabela again.

17 de junio de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Hi Aiden
Thank you for letting us know about your Partridge experience and for your recommendation, which is very much appreciated.
We will certainly pass your feedback onto Izabela who, we know, will be delighted.
If we can be of any further assistance, please do not hesitate to make contact.
Best wishes The Partridge Team

Valorada con 5 estrellas sobre 5

Great sales and aftersales service

Patridge sales service was great I bought a used vehicle and they were amazing during the sales process making it very convenient and smooth.

The aftersales service has been exceptional. Dealing with Ian Hughes was a pleasure, he could not have been more helpful or supportive arranging for some slight remedial work on the vehicle at one of my local BMW dealerships. Plan to return and buy my next vehicle from Patridge BMW as I know I will get the best service.

11 de junio de 2025
Opinión espontánea
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Respuesta de Partridge BMW

Hi Kelly
Thank you for taking the time to leave a review and to let us know about your Partridge experience.
We are delighted that Ian was able to support additional requirements and we look forward to welcoming you again in the future.
Wishing you many happy motoring miles
Best wishes The Partridge Team

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