Penny Appeal Opiniones 

Respuesta de Penny Appeal

28 jul 2025

Hi Jake,

We're truly sorry for your bad experience.

If you could please email us your details at info@pennyappeal.org , we would promptly opt you out of our text message services.

Warm regards,
Penny Appeal

Respuesta de Penny Appeal

19 jul 2024

Thank you so much for your kind words and for taking the time to leave a review. We really appreciate your feedback.

We're delighted to hear that you found our team helpful and accommodating at the Summer Cyclocross Event last night. It's always our goal to ensure everything runs smoothly and that everyone has a great experience.

Thanks again for your support and for choosing Penny Appeal.

Respuesta de Penny Appeal

19 jul 2024

Thank you for your feedback and for bringing your concerns to our attention. We take all feedback seriously and are committed to ensuring the integrity of our sponsorship programs.

We have requested additional information from you to address your specific concerns regarding the assignment of sponsored children and the activation of an additional direct debit. Due to the number of reviews we receive that do not appear to be genuine, your review falls under this category, and we are currently investigating it further.

Please be assured that we take such matters seriously and are dedicated to maintaining transparency and trust with our sponsors. We will look into your case promptly and ensure that any errors are corrected immediately.

Thank you for your understanding and cooperation.

Respuesta de Penny Appeal

26 jun 2024

Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced. I will pass this onto our Donor Care Manager to investigate.

We understand that you have been a long-standing contributor to Penny Appeal and it is concerning to hear about the repeated unauthorised payments from your account despite your requests to stop them. It is equally concerning that your refund has not been processed despite numerous follow-ups.

We take these matters very seriously and will ensure that a thorough investigation is conducted. Our Donor Care Manager will be in touch with you shortly to resolve this issue and provide the necessary refund. We appreciate your patience and continued support, and we are committed to addressing this promptly.

Thank you for your understanding and for bringing this to our attention.

Respuesta de Penny Appeal

20 jun 2024

Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and any distress this has caused. Your concern has been passed to our Donor Care department, which will work to resolve the issue as quickly as possible.

Respuesta de Penny Appeal

5 jun 2024

We are deeply concerned to read your review and are committed to addressing any issues you have encountered. We take accusations of this nature very seriously and strive to maintain the highest standards of integrity in our operations.

To assist us in investigating and resolving your concerns, could you please provide specific evidence or details regarding your review. This will help us understand the situation better and take appropriate action.

Your feedback is invaluable to us, and we want to ensure that we address any problems promptly and effectively. Please contact us directly, and we will do our utmost to resolve the matter to your satisfaction.

Respuesta de Penny Appeal

20 may 2024

Thank you for reaching out to us regarding your orders of the Ramadan dates with special edition tins.

We have looked into the matter and found that your first order should now have been delivered. Your second order is scheduled to arrive within the next few days.

If you have any further questions or need additional assistance, please do not hesitate to call us at 03000 11 11 11.

We are here to help and want to ensure you receive your orders promptly.

Thank you once again for supporting Penny Appeal and would like to apologise for any miscommunication that may have occurred.

Kind regards,

The Penny Appeal Team

Respuesta de Penny Appeal

2 may 2024

Thank you for taking the time to leave feedback about your experience with our organisation. We value all feedback as it helps us improve our services and address any concerns raised by our customers.

However, upon reviewing your comments, we found that they do not accurately reflect the experience of a genuine customer. We take the integrity of our reviews seriously, and we have reason to believe that this review may not be genuine.

We have previously reached out to you to request additional information regarding your experience, but unfortunately, we have not received a response. We are committed to resolving any issues and would appreciate the opportunity to address your concerns directly.

Trust and transparency are fundamental to our business, and we are committed to maintaining the integrity of our review process. If you believe there has been a misunderstanding or if you would like to provide further details about your experience, please don't hesitate to reach out to us directly at 0330 11 11 11.

We encourage all our customers to share their honest feedback, and we take appropriate measures to address any issues raised. Rest assured, we are continuously working to ensure the best possible experience for all our customers.

Thank you for your understanding.

Respuesta de Penny Appeal

2 may 2024

Thank you for taking the time to leave feedback about your experience with our organisation. We value all feedback as it helps us improve our services and address any concerns raised by our customers.

However, upon reviewing your comments, we found that they do not accurately reflect the experience of a genuine customer. We take the integrity of our reviews seriously, and we have reason to believe that this review may not be genuine.

We have previously reached out to you to request additional information regarding your experience, but unfortunately, we have not received a response. We are committed to resolving any issues and would appreciate the opportunity to address your concerns directly.

Trust and transparency are fundamental to our business, and we are committed to maintaining the integrity of our review process. If you believe there has been a misunderstanding or if you would like to provide further details about your experience, please don't hesitate to reach out to us directly at 0330 11 11 11.

We encourage all our customers to share their honest feedback, and we take appropriate measures to address any issues raised. Rest assured, we are continuously working to ensure the best possible experience for all our customers.

Thank you for your understanding.

Respuesta de Penny Appeal

2 may 2024

Thank you for taking the time to leave feedback about your experience with our organisation. We value all feedback as it helps us improve our services and address any concerns raised by our customers.

However, upon reviewing your comments, we found that they do not accurately reflect the experience of a genuine customer. We take the integrity of our reviews seriously, and we have reason to believe that this review may not be genuine.

We have previously reached out to you to request additional information regarding your experience, but unfortunately, we have not received a response. We are committed to resolving any issues and would appreciate the opportunity to address your concerns directly.

Trust and transparency are fundamental to our business, and we are committed to maintaining the integrity of our review process. If you believe there has been a misunderstanding or if you would like to provide further details about your experience, please don't hesitate to reach out to us directly at 0330 11 11 11.

We encourage all our customers to share their honest feedback, and we take appropriate measures to address any issues raised. Rest assured, we are continuously working to ensure the best possible experience for all our customers.

Thank you for your understanding.

Respuesta de Penny Appeal

2 may 2024

Thank you for taking the time to leave feedback about your experience with our organisation. We value all feedback as it helps us improve our services and address any concerns raised by our customers.

However, upon reviewing your comments, we found that they do not accurately reflect the experience of a genuine customer. We take the integrity of our reviews seriously, and we have reason to believe that this review may not be genuine.

We have previously reached out to you to request additional information regarding your experience, but unfortunately, we have not received a response. We are committed to resolving any issues and would appreciate the opportunity to address your concerns directly.

Trust and transparency are fundamental to our business, and we are committed to maintaining the integrity of our review process. If you believe there has been a misunderstanding or if you would like to provide further details about your experience, please don't hesitate to reach out to us directly at 0330 11 11 11.

We encourage all our customers to share their honest feedback, and we take appropriate measures to address any issues raised. Rest assured, we are continuously working to ensure the best possible experience for all our customers.

Thank you for your understanding.

Respuesta de Penny Appeal

2 may 2024

Thank you for taking the time to leave feedback about your experience with our organisation. We value all feedback as it helps us improve our services and address any concerns raised by our customers.

However, upon reviewing your comments, we found that they do not accurately reflect the experience of a genuine customer. We take the integrity of our reviews seriously, and we have reason to believe that this review may not be genuine.

We have previously reached out to you to request additional information regarding your experience, but unfortunately, we have not received a response. We are committed to resolving any issues and would appreciate the opportunity to address your concerns directly.

Trust and transparency are fundamental to our business, and we are committed to maintaining the integrity of our review process. If you believe there has been a misunderstanding or if you would like to provide further details about your experience, please don't hesitate to reach out to us directly at 0330 11 11 11.

We encourage all our customers to share their honest feedback, and we take appropriate measures to address any issues raised. Rest assured, we are continuously working to ensure the best possible experience for all our customers.

Thank you for your understanding.

Respuesta de Penny Appeal

Actualizada el 8 abr 2024

Dear Henrique,

We are deeply concerned to learn about your experience and would like to extend our sincerest apologies for any inconvenience or disappointment caused. Ensuring the integrity of our charitable endeavors is of utmost importance to us.

To assist you further and investigate this matter thoroughly, we kindly request additional information regarding your donation and the orphanage construction project. Please reach out to us at 03000 11 11 11 or via email at info@pennyappeal.org. Your cooperation in providing further details will greatly aid our investigation.

Once again, we apologise for any inconvenience caused and appreciate your assistance in resolving this matter.

Kind regards,

The Penny Appeal Team

Respuesta de Penny Appeal

5 abr 2024

Dear Shide,

Thank you for sharing your feedback with us, though we're sorry to hear about your disappointment. We deeply value your past support and appreciate your concern for ensuring that charitable contributions reach those in need effectively.

We want to assure you that we take transparency and accountability seriously. Your details have been removed from our system, as per your request.

While we respect your decision to discontinue your donations, we'd like to offer the opportunity to discuss our ongoing efforts and the impact they're making in the lives of the needy. If you would be open to it, we would be more than happy to provide you with further information about the positive initiatives we are undertaking.

Please feel free to get in touch with us at 03000 11 11 11 . We're here to address any questions or concerns you may have and to provide clarity on how your contributions are making a difference.

Thank you once again for your support and for taking the time to share your thoughts with us.

Best regards,

The Penny Appeal Team

Respuesta de Penny Appeal

21 mar 2024

Thank you for bringing your concerns to our attention. We take allegations of impropriety very seriously and appreciate the opportunity to address them.

Regarding your observations about our financial statements, we understand the importance of transparency and accountability in the charitable sector. While we strive to operate efficiently and effectively, we acknowledge that there may be discrepancies between donations received and expenditures on charitable programs. We are committed to continuously improving our financial practices to ensure that donor contributions are used responsibly and effectively towards our mission.

Regarding the charity water well incident you mentioned, we apologise for any confusion or concern it may have caused. We assure you that we hold ourselves to the highest ethical standards and do not condone any form of fraudulent activity. We are investigating this matter internally to ensure that such incidents do not recur in the future.

We value the trust and support of our donors and stakeholders, and we are dedicated to upholding the integrity of our organisation. If you have any further questions or would like to discuss your concerns in more detail, please do not hesitate to contact us directly.

Respuesta de Penny Appeal

21 mar 2024

Thank you for taking the time to share your concerns with us. We understand the importance of accountability and transparency in maintaining trust with our donors.

We want to assure you that we are dedicated to transparency in all our operations, and we welcome any questions or feedback you may have regarding our organisation. Your trust is incredibly important to us, and we are actively working to regain it by implementing measures to improve our accountability to our donors and the communities we serve.

If you have any further questions or concerns, please do not hesitate to reach out to us directly. We value your input and appreciate the opportunity to address your feedback.

Respuesta de Penny Appeal

21 mar 2024

We are deeply saddened to hear about your feelings of disgust regarding the past scandal involving our Gambia office in 2014. We understand and share your concern for the vulnerable individuals we aim to serve.

While we cannot change the past, we want to assure you that we have taken significant steps to address the issues that led to that regrettable incident. We have implemented robust measures to improve transparency, accountability, and oversight across all our operations to prevent such occurrences in the future.

We acknowledge the trust you placed in us by donating to support orphans and widows, and we regret any disappointment or disillusionment you may feel as a result of this incident. Our commitment to serving those in need remains unwavering, and we are dedicated to ensuring that every donation is used effectively and responsibly to make a positive impact on the lives of the vulnerable.

We understand your decision not to donate to our charity in the future, and we respect your choice. Should you ever reconsider, we would welcome the opportunity to demonstrate the positive changes we have made and regain your trust.

Thank you for bringing your concerns to our attention, and we sincerely apologise for any distress caused by the past actions of individuals associated with our organisation.

Respuesta de Penny Appeal

21 mar 2024

Thank you for sharing your thoughts with us. We appreciate your feedback and take all comments seriously, as we continuously strive to improve our operations and uphold the trust of our donors.

While we regret any concerns you may have regarding Penny Appeal, we want to emphasise our unwavering commitment to supporting the vulnerable and needy around the world. Our mission is rooted in compassion, and we work tirelessly to ensure that every donation is used to make a meaningful impact on the lives of those in need.

We understand that there may be negative stories circulating about our charity, but we want to assure you that we operate with integrity and transparency in all our endeavours. We have stringent measures in place to ensure that donor funds are used responsibly and effectively to support our programs and initiatives.

Should you ever reconsider supporting Penny Appeal, we would welcome the opportunity to address any concerns you may have and demonstrate the positive impact of our work.

Thank you again for your feedback, and we remain committed to serving those in need with compassion and dedication.

Respuesta de Penny Appeal

21 mar 2024

We deeply regret to hear about your distress and disappointment regarding the recent BBC article and the negative reviews you've encountered. We understand the importance of trust and transparency in the charitable sector, and we take your concerns very seriously.

We want to assure you that we are committed to addressing any inaccuracies or misconceptions that may have arisen from the BBC report. We have thoroughly reviewed the article and have clarified any discrepancies on our website to provide a more accurate representation of our organisation and our work.

We acknowledge the trust you placed in us as a donor, and we are truly sorry for any disillusionment you may be feeling. We want to reassure you that we operate with the highest standards of integrity and accountability, and we are dedicated to ensuring that every donation is used to make a positive impact on the lives of those in need.

We understand your decision to stop donating to our charity and to share your concerns with others. Should you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us directly.

Thank you for bringing your concerns to our attention, and we sincerely apologise for any distress caused. We remain committed to serving those in need with compassion and integrity.

Respuesta de Penny Appeal

22 mar 2024

We understand your concern and take allegations of impropriety very seriously. At Penny Appeal, we are committed to ensuring that every donation we receive is used effectively to support those in need. Transparency and accountability are fundamental values in all our operations.

We encourage open dialogue and welcome any questions or concerns you may have. Your trust is important to us, and we are dedicated to maintaining the highest standards of integrity in our work to alleviate poverty and suffering.

If you have specific concerns or evidence of wrongdoing, please do not hesitate to share them with us so that we can address them promptly and appropriately.

Thank you for bringing this matter to our attention.