Perfect AquaticsOpiniones 

105
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I bought 2 fancy goldfish from here to join my 10 yr old 3 big fancies. Quarantined, no stress, no aggression, water parameters nil. Looked fine, 48 hrs later 2 of mine have died to an aggres... Ver más

Valorada con 5 estrellas sobre 5

Had a faulty transformer, as bulb was flashing on/off. Raised an incident with shop about it, and they were on it straight away with the supplier. After two weeks of chasing the team got it sorted for... Ver más

Valorada con 5 estrellas sobre 5

Wot a place it amazing for koi and thay grow well and krafty is very helpfull would 100% buy and recommend

Valorada con 5 estrellas sobre 5

Great aquarium and pond shop. Lots of choice on the indoor tropical department with helpful staff and loads of products for any needs. Pond department has taken a massive leap forward since Anthony... Ver más

Información sobre la empresa

  1. Tienda de animales

Escrito por la empresa

Based in Henlow, Bedfordshire, we are one of the UK's largest aquatics specialists. No matter if your passion lies in Koi, Marine, Tropical or Watergarden, our expert team are on hand to help.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

105 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 12% de las opiniones negativas

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4,2

Todas las opiniones

(105)

57 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Impressive price and speed of delivery

For the third time this year my koi had a fluke infestation. I found out that Vetark had a new product out called Fluke ex, I've found their treatments to be good , so had a search who was selling it at a good price.
Perfect Aquatics were as good as anyone for price, I saw they were a proper company, always worth checking. There was free delivery for orders over £50, my 100g treatment was £52.50, so I bought it. A day later the treatment arrived, I was delighted, as hopefully my fish would be shortly too.
I found them to be a great company to buy from and will use them again.

15 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect service

Perfect service, quick delivery, good communication & a quality product.
Highly recommend.

10 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good thank you

Very good thank you! Bought a Ultrascape 60 and was delivered with care at a good price. Was kept updated.

2 de septiembre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

The delivery was on time

The delivery was on time, but all the pieces of the cabinet arrived chipped or slightly damaged. Given that I paid about half the price compared to other websites, I was expecting some defects. The cabinet is too heavy to return, so I decided to keep it.

30 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service, order arrived on time and was kept informed throughout.
Would definitely recommend.

28 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't buy tropical fish

Bought brand new fish tank and set it up as you should. Waited for the time scale advised and checked water parameters all was fine. Go to perfect aquatics buy new fish. Within one week covered in white spot. I have not introduced any new fish. Water parameters are still fine. Tank now ruined will be going In store to complain.

28 de agosto de 2025
Opinión espontánea
Logotipo de Perfect Aquatics

Respuesta de Perfect Aquatics

Hello Keron,

We’re really sorry to hear about your experience – we know how upsetting it can be when new fish become unwell. White spot (Ich) is unfortunately a very common condition in tropical aquariums and is often triggered by stress rather than poor water quality or fishkeeping practice. Even with perfect parameters, fish can sometimes develop it shortly after moving to a new environment.

The good news is that white spot is treatable, and we’d love to help get your tank back on track. If you can visit us in store or get in touch directly, our aquatics team will be happy to provide advice and recommend the right treatment to restore your fish to full health.

We’re committed to supporting our customers and their livestock beyond purchase, and we’ll do everything we can to help resolve this for you.

Kind regards,
The Perfect Aquatics Team

Valorada con 5 estrellas sobre 5

Simple ordering, speedy free delivery !

I wanted some Complete Pond Detox, found it on a google search, ordered a bag, received a couple of emails with delivery schedules etc, 2 & 1/2 days from ordering it arrived with a smiley delivery driver ! Excellent service all round … thank you Perfect Aquatics!!!

1 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I NEARLY FELL OVER….

I don’t live locally but came to the RAF Henlow base to visit a friend who recently moved to this base

We went here to play Crazy Golf which was pretty standard had some food in the cafe which was a little on the ropey side but the price was fair

Couldn’t help but notice a Vape Shop just inside the entrance to the main store. I nearly fell over, REALLY…. A vape shop here 🤣 this completely lowered the tone for me

The owners should of put a sweetie shop or something a bit more in tune with the environment

For me this spoilt the show! I can’t stand vaping and all the bad health implications that came with it

Real Bad shout that one, hence the 1 star, you may of been pushing 3 before that

4 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor Show nowadays

Well, I have just spent 45 minutes trying too contact perfect aquatics by phone. Listening too a recording about perfect aquatics new ventures, the cafe and competitions along with Halloween. Then after exactly 2 minutes 50 seconds I get cut off. Redial and the same. It’s not great customer service to not answer a simple phone in 45 minutes. This is one customer who shall goes else where. Shame, Japanese Koi Company used to be very good

1 de julio de 2025
Opinión espontánea
Logotipo de Perfect Aquatics

Respuesta de Perfect Aquatics

Thank you for your feedback, and we are sincerely sorry for the frustration you’ve experienced. We completely understand your disappointment after being unable to get through to us.

Unfortunately, we experienced an internal technical issue that temporarily affected our phone lines, which meant we weren’t able to receive incoming calls as we normally would. We can assure you that this issue has now been resolved, and our phone service should be fully operational again.

We genuinely value your business and appreciate your long-standing support of Perfect Aquatics. Please accept our apologies for this inconvenience, and we would love the opportunity to assist you directly. If you need anything or have any questions, please don’t hesitate to reach out again.

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