This company is outstanding and l would recommend anyone to give them a call or online before you renew with your existing insurer. I could not believe how reasonable my quote was, being an oap with... Ver más
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Consulta las opiniones de los clientes
Renewal price was similar to other quotes, renewing process was easy, haven’t had to make a claim yet so can’t comment on that side of it. The only negative was the ‘broker fee’, I don’t really know w... Ver más
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Received renewal notice for my caravan insurance and surprisingly it was a lower cost than last year for the same cover. It was easy to navigate the Web site and renew my insurance which was followed... Ver más
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I have been with Performance Direct for years and am always happy i don’t phone any other companies the people who i deal with are always very helpful am just about 68 and they just get it when i have... Ver más
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Información sobre la empresa
Acerca de Performance Direct
Escrito por la empresa
Established in 1995, Performance Direct are a family run financial services organisation, set up to give clients access to our wealth of commercial insurance expertise.
Over the years, Performance Direct has never lost its enthusiast approach to insurance and the ability to combine the best service and policies available with all-important value for money. With an on-line quote engine, helpful and knowledgeable staff, thousands of new customers are now choosing Performance Direct and Performance Direct for Business every year.
Here at Performance Direct, we also pride ourselves on being able to offer the more unusual, specialist insurance requirements, from performance or prestige cars, imports, classic or modified, to even motorcycles.
If you'd like to know more about any of our products/services, give us a call, we're happy to help.
Over the years, Performance Direct has never lost its enthusiast approach to insurance and the ability to combine the best service and policies available with all-important value for money. With an on-line quote engine, helpful and knowledgeable staff, thousands of new customers are now choosing Performance Direct and Performance Direct for Business every year.
Here at Performance Direct, we also pride ourselves on being able to offer the more unusual, specialist insurance requirements, from performance or prestige cars, imports, classic or modified, to even motorcycles.
If you'd like to know more about any of our products/services, give us a call, we're happy to help.
Información de contacto
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Reino Unido
- customer.care@performancedirect.co.uk
- performancedirect.co.uk
4,6
Excelente
17 mil opiniones
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This is the second time I have had…
This is the second time I have had motorcycle 🏍 insurance with performance direct and each time they have been the best pricing by far and easy renewal with all information you need and very easy guide on app to navigate your way around which is always a bonus as it can be very stressful with any insurance 😀 I would highly recommend this company to anyone.
18 de marzo de 2026
Respuesta de Performance Direct
Hi,
We're happy to hear that our motorcycle insurance consistently offers you the best pricing and easy renewals. It's great to know our app's user-friendly navigation reduces stress. We appreciate your recommendation!
Kind Regards,
Emily
Performance Direct
Easy enrollment
22 de marzo de 2026
Respuesta de Performance Direct
Hi,
Thank you for taking the time to leave us a review. We're happy you found our online process easy.
Kind Regards,
Emily
Performance Direct
Good service and competitive prices
17 de marzo de 2026
Respuesta de Performance Direct
Hi,
We appreciate you taking the time to leave positive feedback. We are happy you were satisfied with our service and prices.
Kind Regards,
Emma
Performance Direct
Crazy pricing- trying it on
Crazy high prices!
Lowest quote on money supermarket was £233.
On performance direct it was £1077!
Unbelievable
26 de marzo de 2026
Opinión espontánea
Respuesta de Performance Direct
Hi,
We appreciate you bringing this to our attention. We're sorry our quote was so much higher than expected. We'll look into our pricing to see what happened.
Should you wish to discuss this further, please contact us back via our website and we will be happy to assist.
Kind regards,
Molly
Performance Direct
Telephone conversation regarding…
Telephone conversation regarding renewal the person I spoke to sounded very dull didn't seem interested
21 de marzo de 2026
Respuesta de Performance Direct
Hi,
We appreciate you bringing this to our attention. We're sorry to hear that the renewal conversation didn't meet your expectations and seemed unengaging. We'll review this.
Kind Regards,
Chloe
Performance Direct.
Simple and easy renewal
Simple and easy renewal. The most important thing was that the cost of my renewal went down!
20 de marzo de 2026
Respuesta de Performance Direct
Hi,
We're happy to hear that your renewal was simple and easy! It's great to know the renewal cost decreased. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Chloe
Performance Direct.
Renewed at wrong date and wrong price
This policy was renewed via their website on Monday 9th March 2026. On Tusday10th March we received a telephone call from a representatives to state that the policy had been renewed effective 26th March, when the old policy expired 3 days earlier. Also, the renewal premium paid (£154.20) was more than that had been quoted within the on line customer Insurance Account.(129????) The rep stated that this discrepancy was because the policy was new business and not a renewal. We do not understand how any of this occurred as the transaction was conducted within the customer account area. On confirming we of course wanted continuity of cover, the representaive checked the new price which was even lower at £119. However, because the original policy was being cancelled, the £55 cancellation fee swallowed the difference.
I have retained all your emails relating to the renewal, which start on 28th February with a renewal invite, followed the same day with a lowest quote email of £141.74. We were on vacation at the time. Next email on 8th March had lowest quote £154.20. So on return we have renewed at that price. It was slightly higher than some other offers but not worth the change.
All very confusing and if there was an original renewal off of £129 why was it not flagged and why the discontinuity of start date requiring a cancellation fee of £55, due to no error on our part as the transaction all conducted through your portal.
Please investigate and advise what happened as it may affect other customers. You may also wish to consider wabving the cancellation fee before we complete you request for Google feedback
10 de marzo de 2026
Opinión espontánea
Respuesta de Performance Direct
Hi,
We are sorry to hear of your negative experience with us. We can see our admin team have responded to you today via email regarding recent communication received from yourself and they have addressed the concerns raised in your review. If you wish to discuss this further please contact us via our website.
Kind regards,
Molly
Performance Direct
Respuesta de Performance Direct
Hi,
We're happy to hear that you had a great customer experience. It is wonderful knowing we met your expectations. Thank you for your positive feedback!
Kind Regards,
Chloe
Performance Direct.
Respuesta de Performance Direct
Hi,
We appreciate you sharing that it was easy to sort out and that we offered a great price. Thank you for the positive review.
Kind Regards,
Chloe
Performance Direct.
Straight Forward no nonsense pricing
16 de marzo de 2026
Respuesta de Performance Direct
Hi,
We're happy to hear that you found our pricing straightforward and transparent. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Chloe
Performance Direct.
Always seem very polite
Always seem very polite.
I was quite happy with the cost of my insurance for my campervan.
Hopefully I will feel the same if I ever have to make a claim 🤞
17 de marzo de 2026
Respuesta de Performance Direct
Hi,
We appreciate you taking the time to leave us a review. We're happy to hear that you found our team polite and were satisfied with your campervan insurance cost. We hope that any potential future claim experiences will be just as positive.
Kind Regards,
Chloe
Performance Direct.
Simple and straightforward to renew.
17 de marzo de 2026
Respuesta de Performance Direct
Hi,
We're happy to hear that renewing was simple and straightforward for you. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Chloe
Performance Direct.
Respuesta de Performance Direct
Hi,
We're happy our price and service met your expectations. Thank you for your positive feedback; we appreciate it greatly.
Kind Regards,
Chloe
Performance Direct.
Respuesta de Performance Direct
Hi,
We're happy to hear that you found it so easy to use! Thank you for your fantastic five-star review; we appreciate it.
Kind Regards,
Chloe
Performance Direct.
Almost impossible to get anyone on the…
Almost impossible to get anyone on the phone outside of the sales process. Chatbot doesn't even understand the question and leads you in circles. Standard online procedures were not an option as they had an obsolete email address of me, I needed to talk to a human. Hours of life wasted.
15 de marzo de 2026
Respuesta de Performance Direct
Hi,
We appreciate you bringing this to our attention. We regret that you had difficulty reaching our team and that our chatbot was unhelpful. We'll review our support system and aim to improve our response times and the chatbot's functionality. Thanks for your feedback.
Kind regards,
Molly
Performance Direct
Found the policy right for my classic…
Found the policy right for my classic car, great price and fantastic service.
13 de marzo de 2026
Respuesta de Performance Direct
Hi,
We're happy to hear that you found the right policy for your classic car! We appreciate your positive feedback regarding our great price and fantastic service.
Kind Regards,
Chloe
Performance Direct.
Respuesta de Performance Direct
Hi,
We are so happy that you found our insurance to be at a reasonable price. Thank you for taking the time to leave us a review.
Kind Regards,
Chloe
Performance Direct.
Respuesta de Performance Direct
Hi,
We're glad our app offers easy access! Thank you for sharing your positive experience with us; we appreciate it greatly.
Kind Regards,
Chloe
Performance Direct.
Respuesta de Performance Direct
Hi,
We're happy to hear that you found our service quick, efficient, helpful, and honest. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Chloe
Performance Direct.
Respuesta de Performance Direct
Hi,
We're glad you enjoyed your experience with our great service and competitive pricing. Your positive feedback is greatly appreciated.
Kind Regards,
Chloe
Performance Direct.
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