My caravan insurance was due to be renewed and I was notified. I phoned them and was dealt with efficiently and the person LISTENED to me. The price was good and they promised to send me a hard co... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
First off the renewal cost was cheaper than that furry little meercat. The renewal process itself was straight forward and easily completed online. No hidden costs, everything was upfront, and the... Ver más
La empresa ha respondido
This is the second time I’ve used grove and dean and the cover looks very comprehensive although the cost varies month on month when searching from £200 ish to £2k for the same vehicle. Also on can... Ver más
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Long time customer, first time poster. G&D are always great and give me the best price for my classic car insurance. The customer advisor Isabel Vaughan was amazing. She was very helpful and made it a... Ver más
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Información sobre la empresa
Sobre Grove & Dean
Escrito por la empresa
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Información de contacto
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Reino Unido
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4,6
Excelente
16 mil opiniones
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Respuesta de Grove & Dean
Hi,
We are glad you enjoyed your experience and we greatly appreciate your kind feedback.
Kind Regards,
Chloe
Grove & Dean.
I’ve been happy with your Company for a…
I’ve been happy with your Company for a number of years
8 de octubre de 2026
Respuesta de Grove & Dean
Hi,
Thank you so much for your loyal support over the years. We are truly delighted to hear that you have consistently enjoyed such a positive experience with us.
Kind Regards,
Chloe
Grove & Dean.
Respuesta de Grove & Dean
Hi,
We are delighted to hear that you experienced a quick and straightforward process with us, alongside competitive pricing. Thank you so much for taking the time to share your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Several clarifications on receiving…
Several clarifications on receiving policy. Customer Services responded immediately and sorted the queries out.
8 de octubre de 2026
Respuesta de Grove & Dean
Hi,
Thank you for your review. We are glad to hear our support team provided quick assistance and resolved all of your questions regarding our acceptance procedures.
Kind Regards,
Chloe
Grove & Dean.
Caravan insurance renewal
My caravan insurance was due to be renewed and I was notified. I phoned them and was dealt with efficiently and the person LISTENED to me.
The price was good and they promised to send me a hard copy in the post, which arrived the next day. That told me that the person I'd spoken to had taken responsibility for this request rather than fobbing it off to another department where I'd get it a fortnight later...or not at all.
I like it when telephone operatives know their job. It gives me confidence in the company.
The service from the person I spoke to was very polite and helpful
7 de octubre de 2026
Respuesta de Grove & Dean
Hi,
We are so glad to hear about your great experience while renewing your caravan coverage with us. Thank you for taking the time to leave such detailed positive feedback.
We take great pride in our team members who actively listen, take full ownership of requests, and follow through on their commitments promptly. Hearing that your hard copy documentation arrived the very next day, exactly as promised, reassures us that our commitment to efficient, dedicated service is making a real difference.
It is important to us that our team is knowledgeable, polite, and helpful during every interaction. Knowing that our prompt service gave you total confidence in our company means a lot to our entire team.
We truly appreciate your business and your kind words regarding the quality of our service and pricing. We look forward to continuing to assist you with all of your insurance needs in the future.
Kind Regards,
Chloe
Grove & Dean.
Pleased with this company but not…
Pleased with this company but not received the tracker as yet.
4 de octubre de 2026
Respuesta de Grove & Dean
Hi,
We are glad you enjoyed your experience with us and appreciate your positive feedback. We are currently looking into the location of your missing tracking information to resolve this for you quickly.
Kind Regards,
Chloe
Grove & Dean.
Grove & Dean sent a timely reminder for…
Grove & Dean sent a timely reminder for renewal and offered a fair/reasonable price.
4 de octubre de 2026
Respuesta de Grove & Dean
Hi,
We are delighted to hear that you received a prompt notification regarding your policy update and that you were pleased with the competitive pricing provided. Thank you very much for taking the time to share your positive experience.
Kind Regards,
Chloe
Grove & Dean.
Respuesta de Grove & Dean
Hi,
We are glad you enjoyed your experience with our team's supportive and courteous assistance. Thank you so much for taking the time to share your positive feedback with us.
Kind Regards,
Chloe
Grove & Dean.
Avoid Grove & Dean for vehicle…
Avoid Grove & Dean for vehicle insurance.
I've recently bought another van after being without one for a year. During the quote I put I'd got 7 years no claims discount.
After accepting & paying for the policy they suddenly wanted proof of the NCD. Nothing unusual about that but slightly difficult in the circumstances. I managed to contact the previous van insurer from a year ago and they were able to provide a certificate for 4 years. Submitted this to Grove & Dean but that was unacceptable, they wanted the 7 years quoted.
I looked elsewhere for van insurance, got a cheaper quote and they were able to validate 9 years NCD without the need for me to provide any proof.
So cancelled with Grove & Dean and they want to charge £75 service fee. Totally unacceptable for their incompetence.
AVOID AVOID AVOID.
12 de octubre de 2026
Opinión espontánea
What can I say it was great.
7 de octubre de 2026
Respuesta de Grove & Dean
Hi,
We are glad you enjoyed your experience and we greatly appreciate your kind feedback.
Kind Regards,
Chloe
Grove & Dean.
Timely reminder of expiration of cover
Timely reminder of expiration of cover, price to renew seemed reasonable
3 de octubre de 2026
Respuesta de Grove & Dean
Hi,
We are delighted to hear that our renewal notification was helpful and that you felt the cost to maintain your policy was fair. Thank you for taking the time to share your positive feedback with us!
Kind Regards,
Chloe
Grove & Dean.
Very helpful when I needed to change…
Very helpful when I needed to change policy details and in finding a better quote, very polite man
3 de octubre de 2026
Respuesta de Grove & Dean
Hi,
We are delighted to hear that our advisor was so polite and supportive while assisting you with updating your policy and securing a better rate. Thank you so much for taking the time to share your wonderful feedback with us.
Kind Regards,
Chloe
Grove & Dean.
Easy to navigate web site,excellent…
Easy to navigate web site,excellent cover and competitive price.
1 de octubre de 2026
Respuesta de Grove & Dean
Hi,
We are delighted to hear that you found our website simple to use and were pleased with both our comprehensive coverage and affordable rates. Thank you so much for sharing your positive feedback with us!
Kind Regards,
Chloe
Grove & Dean.
Excellent easy and good price
2 de octubre de 2026
Respuesta de Grove & Dean
Hi,
We are thrilled to hear that you had such a smooth experience with us and were pleased with our competitive pricing. Thank you so much for taking the time to share your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
communication breakdown
It was time to renew my policy, however the g&d web page kept rejecting my payment. Tried to sort it out but the auto bots were simply not up to the job. Waiting time to speak to a living agent was tiresome.
4 de octubre de 2026
Respuesta de Grove & Dean
Hi,
Thank you for the four-star rating. We appreciate your feedback regarding the difficulties faced during your renewal payment. It is clear that the technical errors, limited automated assistance, and long phone queues caused frustration. We are actively reviewing our system and support processes to ensure smoother online transactions.
Kind Regards,
Chloe
Grove & Dean.
Respuesta de Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Grove & Dean.
Met my requirements
Their quote seemed to meet my requirements although I did not need the breakdown cover
30 de septiembre de 2026
Respuesta de Grove & Dean
Hi,
Thank you for the 5-star rating. We're happy to hear our price fit your needs, and we appreciate your feedback on the included options.
Kind Regards,
Emma
Grove & Dean
This is the second time I’ve used grove…
This is the second time I’ve used grove and dean and the cover looks very comprehensive although the cost varies month on month when searching from £200 ish to £2k for the same vehicle.
Also on cancellation if needed they took 9 months of the remaining policy last time, but I half expected that.
Not had to make a claim for years so can’t comment there.
3 de octubre de 2026
Respuesta de Grove & Dean
Hi,
We appreciate your repeat business and are glad you found the coverage to be comprehensive. Thank you for taking the time to share your feedback with us. We recognize your concerns regarding the significant price fluctuations you observed during your searches, as well as the cancellation fees experienced previously. Fluctuations in pricing and policy terms can certainly be confusing, and we aim to make these processes clearer and more transparent. We are constantly reviewing our pricing structures and cancellation policies to ensure fairness and consistency for our valued customers.
Kind Regards,
Emma
Grove & Dean
Won’t be using again….
30 de septiembre de 2026
I'm pleased with the price.
I'm pleased with the price, I have not claimed or had to use them,but they keep me well informed with anything I need know about.
3 de octubre de 2026
Respuesta de Grove & Dean
Hi,
We are delighted to hear that you are happy with your pricing and that our updates are keeping you well informed. Thank you for sharing your positive feedback with us!
Kind Regards,
Emma
Grove & Dean
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