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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I placed an order and when delivered the outer box was damaged and also both the product boxes inside. they acknowledged the outer box was damaged, but didn't acknowledge the product box inside, in my... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The delivery time was longer than I expected. There were some days before the item was received by Royal Mail.

Valorada con 5 estrellas sobre 5

The pumpkin carriage toy was excellent quality with metal wheels and sturdy fabric for the pumpkin part. Both 15mo and 3yo happy and playing with it. The parcel arrived on time for New Year’s Eve, w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent!!! I am very surprised by the customer service, which is at the highest level. I haven't seen such quick delivery anywhere else, especially during the holiday season. I wanted quick delivery... Ver más

Información sobre la empresa

  1. Tienda de juguetes para niños
  2. Juguetería

Escrito por la empresa

Discover the joy of responsible play on our online toy store. We offer eco-friendly, sustainable toys curated from superior brands, demonstrating our commitment to quality, fun and the environment.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

148 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 71% de las opiniones negativas

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4,5

Todas las opiniones

(148)

36 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Outstanding service by Jessie

This is my second time returning to PlayFaire to make a purchase of Connectix, following the original order I placed for my niece. The first time, I received outstanding customer service, and this most recent experience has been just as impressive.

Every interaction I have had with Jessie has been exceptional. Each time I called, she immediately took ownership of the issue, resolved it without delay and followed up with clear emails and even a call back. This time, there was a delivery issue with DHL, yet again she stepped in straightaway and ensured everything was sorted.

I genuinely cannot praise Jessie highly enough for the standard of service she provides. If I owned a business of this nature, I would not hesitate to try to hire her. She is an absolute asset to PlayFaire and I sincerely hope the owners and directors recognise the value she brings to the company.

She is polite, respectful and has a calm, reassuring manner that instantly puts you at ease. She made it clear that if I encountered any further issues, I could come straight back to her. It is rare these days to find customer service of this quality in the UK, which is precisely why I felt compelled to leave this feedback.

Outstanding service once again. Thank you, Jessie.

2 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service.

Excellent service.

Found this company when searching via Google for a particular doll. Easy to order, quick delivery, well packed. I was very impressed and will be ordering from their website again.

24 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Very happy with bed order and delivery

I ordered a bed for my son which I could have ordered from a number of other retailers. However I am glad I ordered from PlayFaire as the customer service for delivery and installation was second to none, and it made all the difference. Very happy. Can’t fault the experience.

17 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor customer service

I ordered 2 items from here. One of the items was defective and a bad quality. I emailed to return the item and this was arranged. I asked for the delivery charge to be refunded as the second item I ordered was only slightly more expensive than the delivery charge (£5 delivery and £8 item). I was told that I couldn't have this so I advised that I would return the second item also as I would never have purchased this item alone with the delivery charge being so much. They don't respond to my most recent email asking for a return of the second item.

Just poor customer service really as it wasn't my fault the main item I bought was defective. Wouldn't purchase from here again and would appreciate a response to my email.

18 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb toys and customer service

My items were somehow delivered to the wrong address. Through no fault of Play Faire . They soon sorted the issue.. I have not received customer service like I had from this company in years. They are superb. The quality of toys is all brilliant.
Many thanks to customer service.

8 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service!

I placed my first order with Playfaire yesterday. Not only was it by far the best price I could find for the item I wanted but I was very pleasantly surprised when it arrived this morning - so quick! Excellent service, would not hesitate to recommend.

6 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent experience

Easy to order, toys were delivered before estimated delivery time. They were packaged well and a card placed in box thanking us for our custom, lovely touch. Excellent service. Would recommend this company.

28 de julio de 2025
Valorada con 5 estrellas sobre 5

Great quality products and quick…

Great quality products and quick delivery.

25 de junio de 2025
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Respuesta de PlayFaire

Thank you so much for your lovely review — we’re so glad you had a great experience with us! It’s always a joy to hear from customers who value quality toys and thoughtful children’s pieces as much as we do.

We hope whatever you picked brings plenty of play, imagination, and joy. Looking forward to welcoming you back to Playfaire soon!

Valorada con 5 estrellas sobre 5

Amazing customer service from start to…

Amazing customer service from start to finish!

9 de julio de 2025
Opinión espontánea
Logotipo de PlayFaire

Respuesta de PlayFaire

Thank you so much for your kind words! We're thrilled to hear you had a great experience from start to finish — it truly means a lot to us. Hope to see you again soon!

Valorada con 5 estrellas sobre 5

Everything arrived safe and sound…

Everything arrived safe and sound within a reasonable time frame. Very happy with the items received. Will use again. Thanks!

25 de junio de 2025
Logotipo de PlayFaire

Respuesta de PlayFaire

Thank you for the lovely review! We're so glad everything arrived safely and that you're happy with your order. We really appreciate your support and look forward to seeing you again soon! 😊

Valorada con 5 estrellas sobre 5

Great communication and super fast…

Great communication and super fast delivery. Best price for the little dutch toys I wanted for my grand daughters birthday.

24 de junio de 2025
Logotipo de PlayFaire

Respuesta de PlayFaire

Thank you so much for your kind words! We're thrilled to hear you were happy with the service and that you found the perfect Little Dutch toys for your granddaughter's birthday. We hope she absolutely loves them! 💝

Valorada con 5 estrellas sobre 5

Super little teaset

Very quick delivery, well package and a lovely product
Thanks

24 de junio de 2025
Logotipo de PlayFaire

Respuesta de PlayFaire

Thank you so much for your lovely review! We're so pleased to hear you’re happy with the tea set — and that it arrived quickly and safely. We really appreciate your support and hope it brings lots of joyful playtime! 💛

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