I placed an order and when delivered the outer box was damaged and also both the product boxes inside. they acknowledged the outer box was damaged, but didn't acknowledge the product box inside, in my... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The delivery time was longer than I expected. There were some days before the item was received by Royal Mail.
The pumpkin carriage toy was excellent quality with metal wheels and sturdy fabric for the pumpkin part. Both 15mo and 3yo happy and playing with it. The parcel arrived on time for New Year’s Eve, w... Ver más
La empresa ha respondido
Excellent!!! I am very surprised by the customer service, which is at the highest level. I haven't seen such quick delivery anywhere else, especially during the holiday season. I wanted quick delivery... Ver más
Información sobre la empresa
Escrito por la empresa
Discover the joy of responsible play on our online toy store. We offer eco-friendly, sustainable toys curated from superior brands, demonstrating our commitment to quality, fun and the environment.
Información de contacto
3A Adwalton Business Park, BD11 1DR, Drighlington, West Yorkshire, United Kingdom, Reino Unido
- 0113 481 0183
- hello@playfaire.co.uk
- playfaire.co.uk
4,5
Excelente
148 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 71% de las opiniones negativas
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Respuesta de PlayFaire
Thank you so much for your lovely review! We're so pleased to hear you loved your item and that it arrived quickly. It means a lot to us that you found it at a great price too. We hope it brings your little one lots of joy! 💛
Shipping partner was very unreliable
Shipping partner was very unreliable. Selected date for delivery was unfulfilled and shown as delivered.
25 de junio de 2025
Respuesta de PlayFaire
Hi there, thank you for your review. We just wanted to clarify that your order was dispatched on time and delivered within the delivery window we provided.
As a small business, we work really hard to ensure a smooth experience from our end, and it’s always disheartening when we receive lower ratings for issues outside our control — in this case, with the courier.
If your concerns relate to DHL’s service, we’d kindly ask that you consider leaving feedback on their platform instead, as reviews here directly impact our small team.
Thank you for your understanding, and we’re always here to help if you need anything further!
Quick to arrive and very well packaged…
Quick to arrive and very well packaged would definitely use them again
24 de junio de 2025
Respuesta de PlayFaire
Thank you so much for your kind words! We're so pleased to hear your order arrived quickly and safely. We'd love to welcome you back to PlayFaire anytime 💛
Great service
From the time of ordering to delivery was fantastic service. Great website and quality of goods excellent
24 de junio de 2025
Respuesta de PlayFaire
Thank you so much for your wonderful feedback! We’re thrilled to hear you had a fantastic experience from start to finish and that you’re happy with the quality of our products. Looking forward to welcoming you back to PlayFaire soon! 😊
Fast ,easy and 1st class service 👌
Fast ,easy and 1st class service 👌
Would definitely recommend
27 de mayo de 2025
Respuesta de PlayFaire
Thank you so much for your kind words! We're thrilled to hear you found our service fast, easy, and first class! Your recommendation means a lot to us, we really appreciate your support! Hope to welcome you back to PlayFaire soon!
Respuesta de PlayFaire
Thank you for your lovely feedback! We're so pleased to hear your order arrived quickly and was carefully packaged. We hope you enjoy your purchase and look forward to serving you again soon!
Lovely products
Lovely products, wrapped well inside box and Prompt delivery will definitely be ordering again
5 de junio de 2025
Opinión espontánea
Respuesta de PlayFaire
Thank you so much for your kind words! We're delighted to hear you loved the products and that everything arrived safely and promptly. We can’t wait to welcome you back to PlayFaire for your next order!
FIVE STAR SERVICE
Well, what can I say? What a fantastic company. This is the first time I use them when I buy a lot of children’s toys due to having two small children and also a small children’s business. I had the pleasure of dealing with Jess. She resolved my queries so quickly and such a standard that I will continue to recommend. Playfaire where I can. In fact, I already have! Don’t hesitate to use this company. They were truly fantastic. Thank you Jess
5 de junio de 2025
Opinión espontánea
Respuesta de PlayFaire
Thank you so much for your amazing feedback! We're absolutely thrilled to hear that your first experience with us was such a positive one. It means the world to us that you’ve chosen to recommend Playfaire already, thank you!
Very reasonable prices
Very reasonable prices and way cheaper than my local toy shop in Huddersfield. Excellent customer service
28 de mayo de 2025
Respuesta de PlayFaire
Thank you so much for your kind words! We're so glad you found our prices reasonable and our customer service excellent, that really means a lot to us. We’re delighted we could offer you great value and a smooth experience, and we hope to welcome you back to PlayFaire again soon!
Exceptional customer service
Exceptional customer service! A big thank you to Jessie for helping me with my order and adding an extra item on for me. Would definitely use this website again and would recommend to family and friends thank you x
30 de mayo de 2025
Opinión espontánea
Respuesta de PlayFaire
Thank you so much for your lovely review! We're so happy to hear you had such a great experience.
It means a lot that you’d recommend us to your family and friends, and we can’t wait to welcome you back to PlayFaire again soon. Thank you again for your kind words! x
Wonderful wonderful wonderful
Wonderful wonderful wonderful. I couldn’t rate playfaire enough for their customer service and going the extra mile for me.
24 de abril de 2025
Respuesta de PlayFaire
Thank you so much for your wonderful words — three times over! 😊 We're absolutely thrilled to hear you had such a great experience with our customer service. It’s always our aim to go the extra mile, and it means the world to know it made a difference. We truly appreciate your support and can’t wait to welcome you back to PlayFaire soon!
100% recommend
I ordered a beautiful play mat, really impressed with the item and the quality! It arrived quickly with free delivery, even with the Easter bank holidays. I’ll definitely order from this website again. They have a huge selection of lovely products! 100% recommend. Thank you playfaire!
23 de abril de 2025
Opinión espontánea
Easy to use Web site very quick…
Easy to use Web site very quick delivery service
28 de marzo de 2025
Perfect transaction
Perfect transaction. Lovely product and quick delivery. Would definitely use this company again, many thanks!
28 de marzo de 2025
My address was wrong and Playfaire did…
My address was wrong and Playfaire did their best to contact me, fix the issue and put me at ease. I was really impressed with this customer service.
The item arrived quickly and looks good.
26 de febrero de 2025
Farm yard
My Grandson loves it and plays with it daily . I highly recommend this to Grandparents to buy .
24 de febrero de 2025
Really pleased.
Really pleased.
Very fast dispatch and delivery and great products, will order from again.
1 de marzo de 2025
Opinión espontánea
Prompt delivery and well packed.
29 de enero de 2025
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