Plush Opiniones 

We purchased a Plus My Sofas lounge for close to $6,000, making it a significant investment for our family.

When the sofa arrived, it felt completely different from the display model we had tried in store. The seat cushions were inconsistent, with three cushions feeling noticeably different from each other, so this was clearly not just a case of a showroom model being more worn in.

I contacted the company shortly after delivery and was advised that the sofa simply needed time to wear in. After six months of regular use, it remained extremely firm and uncomfortable, to the point that nobody in our family actually wanted to sit on it.

I eventually gave up pursuing the issue until I was in store with family members who were considering purchasing a sofa. After mentioning my experience, staff encouraged me to follow up again and have the issue reassessed.

A representative eventually attended to inspect the sofa. The outcome was disappointing. I was essentially told that if a sofa is too soft there are options available to make it firmer, but because mine was too firm there was nothing that could be done.

Since then, I have come across several reviews describing very identical issues with the same model, which has now been discontinued. The fabric itself has held up well and remains in excellent condition, but unfortunately comfort is the most important feature of a sofa, and ours has never matched the product we originally tested in store.

As a result, what should have been a comfortable family lounge has become little more than an expensive feature piece, as nobody actually wants to sit on it.

I would welcome the opportunity for Plus My Sofas to contact me to discuss a resolution.

Great experience.
Easy to order, fantastic range and to top it off, nice delivery people.
Will definitely do it again. Thank you plush team ❤️

Thanks for the great Plush furniture store experience. I purchased a Cupertino 2-seat recliner, and was very happy with the order process, delivery service and installation. The sofa has been very comfortable and the controls are easy to use - the only issue I have is with the power cord connection into the back of the sofa - it would be great if it was a 90 degree angled plug instead of a straight plug, so it doesn't stick out as far at the back. Thanks for the great service Plush!

Product (electrical components) failed after 3 years. Warranty on that is of course only 2 years. We paid a lot for the lounge and expected it to last better than that. Will mot be buying from Plush again

Warning ! DO not buy a lounge from Plush.
The show room people are lovely when they want the sale, but after care customer service non- existent.
True story - I was lied to TWICE and asked to pay for a failed delivery that didn’t happen. They are a grubby company and I wish I’d never walked into their show room, so many other places to purchase from, so enter at your own risk!

Lovely and kind staffs. I give them 10 out of 10 which is a masterpiece. The manager Lindsay was so nice to me the best.

Ordered recliners over the phone. The lady was extremely helpful and answered our questions professionally . Her suggestions on colours and designs were first class. The delivery and assembly of the sofa was excrllent. Plush kept in the loop from purchase to delivery.

Ordering and delivery was easy and within the expected time frames.

Fabulous lounge and very comfortable. I bought it for my daughter and is very satisfied with the level of comfort.

I recently ordered a custom corner sofa from Plush, and the whole experience has been excellent from start to finish.
I first saw and tried the lounge in one of their showrooms, which gave me confidence in the comfort and quality before placing my order online. I was able to choose my preferred colour and configuration, and the custom-made process was smooth and straightforward.
Delivery to my home was well organised, and the sofa arrived exactly as I had envisioned. The quality is fantastic — it’s firm, supportive, and clearly very well made. You can tell attention to detail has gone into both the construction and finish.
Overall, I’m very happy with my purchase. It’s always a bit of a leap ordering custom furniture online, but in this case, it turned out perfectly. I would definitely recommend Plush to anyone looking for a stylish, well-crafted sofa tailored to their preferences.

Purchase before from plush and excellent service and products so I did once more 😀

The staff were effective quick, helpful answered all the questions I needed answered really quickly and processed the booking efficiently. In-N-Out in under 20 minutes perfect.

Very bad after care service. Very bad delivery drivers who throw the furniture around & take no care. Lounge now making noises after 1 week. Probably caused by the way the delivery guys were unpacking the furniture & the way they were throwing the lounges around. I have phoned Plush to complain & there appears to be no one there who cares especially when I explained my circumstances. DO NOT BUY FROM PLUSH. I should’ve read the bad reviews before I made the purchase.

Plush Sofas (and Nick Scali) advertise warranties that sound reassuring, but the reality of making a claim feels like misleading information and non-commitment to customers.

In my case, I made a warranty claim for a lounge that had developed a manufacturing fault over time—not damage caused by normal wear and tear. Despite that, they would not proceed with anything until I paid $60 for someone to come out and inspect my lounge. I was not told at the point of sale that I would be required to pay an inspection fee before any action was taken.

After that, I was then told about pro rata charges after five years, meaning that even under the “warranty,” repairs could require me to pay toward the cost. Crucially, I was not informed of this pro rata requirement at the time of purchase. That information only appeared later in the claims process, which is exactly the kind of lack of upfront disclosure that undermines trust.

When I bought my lounges, I was told there was a 10-year warranty on the frames and a 10-year warranty on manufacturing. That is not how the claim has been handled. Instead of addressing what I was sold and what I reported as a manufacturing issue, Plush/Nick Scali keep fobbing me off and refusing to properly engage with what was represented to me at purchase. They appear more interested in process obstacles than in resolving the fault.

Based on my experience, my advice to consumers is simple: do not buy from Plush Sofas or Nick Scali if you expect warranty coverage to be straightforward. Their warranty process involves hidden costs (like inspection fees), and the financial outcome after a few years can change because of pro rata terms that customers are not told early enough to make an informed decision.

I am raising this because a warranty should mean something beyond marketing. If a company wants customers to believe in warranty coverage, it must clearly disclose all claim steps, any fees, and any pro rata or customer-payment obligations at the point of sale—especially when the issue is a manufacturing fault and not wear and tear.

WHAT EVER YOU DO !!!!! DONT BUY THIS RUBBISH. its way over priced and there 10 years warranty is not worth the paper it printed on DO NOT make the mistake of buying this rubbish from the moment mine arrived it was damaged and yes part of it they fixed but parts of it where crushed and oh no that will come back in time now just over 5 years its still there and there is another problem i have now oh no its WEAR AND TEAR please do not be FOOLED ITS RUBBISH AND YES MADE IN CHINA. I'm talking PLUSH in general its rubbish.

IF you buy this rubbish you will be sorry trust me .

We looked in store and the quality of couches far outweigh some of the other ones we saw. We did feel it was a bit much so we waited for a sale. The ability to buy these couches online was a game changer for me.

The delivery process was also amazing. They assembled, took the rubbish and provided amazing service.

We got a beautiful leather snuggle chair and it looks amazing. The leather feels lovely and luxurious. It is very comfortable. There was a great selection of fabrics and leather to choose from.

I am extremely disappointed in the after care service. We have a piece missing and no clarification on when or if it will arrive. I have sent emails and been disconnected by the customer service team.

I love that the sofas are customisable, delivery takes quite a while understandably to manufacture/shipping etc however I am inlove with our new snuggle sofa and ottoman, thanks Plush