Podpoint Opiniones 136

I've had my Pod Point home charger for about a decade now. In the early years, costumer service was fantastic - I spoke with people from the UK, and an engineer rang me back within 24 hrs, or they sent an engineer straight away.

Since changing their app to Pod 2 weeks ago, my charger stopped working. It's now day 10 and my issue still isn't resolved.

Costumer service is crap. They are based offshore. Nothing personal, but they don't provide expert support. Replies to emails taken 48 hours at least. I asked to speak with a manager or tech support here in the UK, and they declined.

I'm really seriously considering to switch to another charger.

If you are just about to get their charger. Don't. You won't get the support you need straight away when your charger stops working.

Wish I had read these reports before I paid for an installation. Terrible customer service no reply to queries re installation how the hell can BMW recommend this company? I have been promised numerous calls and emails and received nothing and haven’t a clue when or if I will get a unit fitted. I wonder if anyone has managed to get a refund from this company for cancellation
?

I ordered an ev charger on 13th May - I received a generic email on purchase date to advise there could be a delay of 2/3 weeks for installation - I have called them no less than 7 times chasing my installation and have received zero updates other than a project manager is dealing with my request. Today I have had to terminate my call to the operator after being told I was unable to be put through to a manager to speak further with regards to my cancellation and refund. I was advised my call would be terminated after 5 minutes - when I asked if she believed the customer service was of an acceptable level, I was met with silence - call terminated by myself and I’ve called back to speak to a different department who have acknowledged my conversation with an email and I have been transferred to the relevant department and advised my cancellation will now be processed - customer service for this company is zero - I have asked for email confirmation that my cancellation request has been acknowledged but apparently the operator is unable to send emails which is absolutely absurd- avoid this company at all costs

simply awful....paid in full and then turned up late for installation appointment, and then wanted a further 20% to undertake the work...despite numerous attempts to contact them, no response at all....avoid at all costs

My advice never have any dealings with unreliable Pod-point.com. I paid £999
for pod Point. Had to make several phone calls, cannot speak to project manager Yazmin Miller too busy. I rang my bank for an immediate refund from this disgusting company. Which? Magazines have scored them top. Wow wondering where did they get that from.

Really wish I had bothered to read these reviews before i ordered , but assumed as they were partnered with our energy supplier, EDF, that they were legit. Exactly the same experience as so many of these reviews and by far the worst customer experience I have ever witnessed. Email chain surrounding our order is something to behold!!! Avoid the pain of placing an order!!!

Its been about two weeks since I ordered my pod point and haven't heard anything back from them, I have chased and nothing. I am thinking of cancelling very soon and asking for a refund

Absolutely disgraceful service and, without question, the worst customer service experience I have ever had.

The biggest issue was the manager, Dawid, whose conduct was completely unprofessional from start to finish. His communication was poor, he failed to provide clear information, and he showed a complete lack of accountability. For someone in a managerial position, his attitude and handling of the situation were unacceptable. Based on my experience, I seriously question whether he is suitable for a customer-facing management role.

The level of incompetence, lack of responsiveness, and disregard for customer concerns caused unnecessary stress, frustration, and delays. What should have been a straightforward process became unnecessarily difficult because of the poor service provided.

I have already submitted a formal complaint and received a response, but I am not satisfied with the way this matter has been handled. I intend to escalate the complaint further with Point One and pursue the matter until it is properly addressed.

I would strongly advise anyone considering using this service to think twice. If your case is handled by David, I would recommend exercising extreme caution. This has been an appalling experience and one that I would not wish on anyone.

Avoid using pod point, our unit stopped working after 3.5 years. They have told us it is the motherboard from their remote diagnostics and sent us a payment link to pay for a repair. £400 and it’s not the motherboard, customer service is an overseas call centre and they are pleasant but a gets really poor when they hand it over to the uk tech team. The uk tech team sending emails are either kids or just rude. We now have no charger for two EVs and can’t even get a quote out of them that makes sense.

Really aggressive marketing. I went online to get a quote and they have continuously called me ever since. I only wanted a price!

Arrived at a charge point and tried to find charger on app but the name wasn’t listed. The charger next to it didn’t even have a name showing on it. !! Thank you Pod Point once again you failed to charge my car. This is not the first time we have had issues Swanage Beach car park another disaster and no charge. Zero stars from me.

Absolute waste of time. AVOID!

I paid in full for my order and 4 weeks passed and no communication about my install.

I gave an ultimatum if I don’t hear from them by the end of the week I would be cancelling. To then receive an email saying thanks for letting them know I’d like to cancel!

This company is by far the worst customer service I have ever received.

2 months before required, I had an EV charger installed by PodPoint, when it came time to charge my EV, the charger had not been commissioned correctly. This left me unable to charge my car, on a Sunday.

I contacted PodPoint, only for them to provide incorrect information and apologise. No offer of recompense for a fully paid up service. Very very poor response from PodPoint

Numerous promises from both Sales and support that are not met. One after another, with no updates still despite promises.
Promised installs of 1-2 weeks by sales.
Amended to 2-3 weeks by support.
Promised response within 5 working days of sending survey info. 12 days later, I'm still waiting.
Wishing I had gone elsewhere if this is what their service is like at the start.

Awful company as everyone else is would leave zero stars if possible, ordered in March wanting to install in July after being told engineer had tried to contact me,absolutely rubbish no body contact me either from company or engineers. I have taken 2 days off from work already waiting in for them no apology just engineer tried to contact you,then to have installation pushed back another month, as you can imagine iv cancelling. Ridiculous firm who are not really interested in there customers what so ever

If I could give zero stars I would. The communication from the outset was abysmal. Promises to arrange installation within five days, a month and several phone calls later, I threatened to cancel and they gave me an install date. A four hour window was indicated of 8am to 12pm, yet by 12.15pm no-one had arrived. I phoned to be told oh yes your slot has been changed to 1pm to 4pm, so I took off a morning for nothing! and no communication from them to tell me! When the engineer (who was a complete gentleman) arrived he said he couldn't do the installation today as it was a bigger job than was envisaged. I offered to compromise on the location of the charger on the basis that the cable be installed in conduit along the front of my property, I was even going to the local electrical supplier to obtain and pay for it myself. He was happy to do it but had to spend over an hour on the phone to his boss and POD Point who wouldn't let him do it, after two hours I told him to pack up and leave. This is a classic example of a big national business who have no concept of customer care. I am now having the job done by a local electrical contractor exactly how I want it done on my home. I absolutely would not recommend this dreadful company.

Terrible experience. Installation 'engineer' came to the house, damaged the electricity box so it can no longer be accessed, the charger doesn't work, and the support is non-existant.

100% reliable app. Going to be the only one I use, not had one issue. Don[t understand all the negative reviews. The only downside I can think of is that it can be a bit slow to search and locate the charger.

The most awful customer service ever. Pod point stopped charging, rang customer service! Non uk based and awful. Wanted pictures to see the installation which they did and they just don’t seem to get then and round and around in circles we go. I just want a person to fix the blooming thing, which they will not do without the pictures which they never seem to receive. Absolutely awful!

Paid Podpoint my money in December and now in May I am still waiting to have my charger installed. I'm not sure there is a more inept company and workforce around and if there is I hope I never have to deal with them. Our project manager appears not to care or maybe he doesn't exist as you never actually hear from him. I would leave minus stars if I could.