NHS Fleet Solutions Opiniones 7751

Can’t get hold of them.
Trying to sort out a new lease. Got a quote, put an order through, all going ok. But then because of April our yearly salary changed, new quote needed, have been waiting 2 weeks for a human to get back to me.
It’s all ok when it’s straight forward and can progress via an automated process, but as soon as it needs a person there’s no one to be found.

I am shocked by the terrible service and lack of support from NHS Fleet Solutions. I was involved in a non-fault accident and no longer have access to my vehicle. Despite this, they are still deducting over £800 a month from my salary. I have sent multiple complaints asking for an urgent update. The only response I have received is a generic automated email stating they are "too busy" and that it will take 8 weeks just to look at my case. It is disgusting that a company built for NHS staff can comfortably pocket nearly a thousand pounds a month from someone while leaving them completely stranded without a car. Telling a paying customer in distress to wait two months for a reply is unacceptable. I need this escalated and resolved immediately.

I saw some negative reviews on Google, but TrustPilot were very positive. Honestly, very positive experience with NHSFleetSolutions. The only downside is you have to call them and wait a long time in a queue, rather than being able to send an email for a response to a very quick question.

I have received the car as chosen. I received responses when requested. All details about the car and how to contact in case of need were provided.

As an employee had to drive the car to me individually, due to the transport not working, the employee did not have much time to explain the car to me in detail. He had to rush off with the ordered Uber, to deliver another car to another customer.
The promised car charger could not be installed at my place, due to the council not agreeing to have one install. but unfortunately I can also not get the charger itself in case I move to a different place. It has to be installed by the charger company within 3 month of contract start. I was not aware of this.

I have been waiting for 8 weeks for my car charger to be installed and now still waiting for it to be turned on. in addition to this Audi provided me with a brand new car that did not have a working charger and refused to provide me with a courtesy car in order to check what is wrong with it. I therefore have had 4 weeks of a new electric car and no way to charge it.

I would never use this company again or have an EV. I have a Q4 and the battery drains slowly, many people repute the apps (audio/octopus/ohme) are not compatible so you can’t use cheaper electricity tariff, EVs don’t drive in the snow, and you have to wait 2 hours to charge and pay for over priced energy at a motorway service station if you decide to do a longer journey.

The service from all parties in this sales chain is Slow and the communication from start to finish is poor. I had to take multiple annual leave days for a no show car delivery dates.
They then hand you off to the car dealer or charger installer rather than helping you sort and problems after the sale. You can’t get to work when the charger doesn’t work (2nd time in 7months) and none of the companies work weekends. Ohme who install the charger is just as bad in terms of slow service and can’t get through to speak to anyone. The engineers don’t turn up or fob you off as they are basic electricians paid on the side.

I would avoid at all costs!

Absolutely joke trying to contact this company.

Often ignore emails and the telephone service has very long queues and are quick to redirect to another department to then start the queuing again.

Complaints procedure is to use their standard email/phone number - so guess what - it’s near impossible to complain!!!!

Ridiculous and incompetent.

Order/Quote 20247019

First time ordering a car through NHS Fleet Solutions having leased cars through other companies before with no issues.

Ordered my car and was approved at end of March. I regularly use the "request an update" option which gave me dates of Late June, June, Early June etc.

On 8th May after complaining about the delay I was told the car had been built and was waiting to be shipped (I believe from Northumbria and I live in Yorkshire) and would arrive early June.

My latest update is now July and I have no idea if this is going to be pushed back again. Had I known it was going to take so long I likely would not have bothered ordering in the first place. Very disappointing service so far.

I leased a used electric vehicle through NHS Fleet Solutions and was disappointed to find that it had a strong residual cigarette smoke odour throughout the cabin and ventilation system when it was delivered.

I fully understand that used vehicles may show signs of wear, but this was significant enough to make the car uncomfortable to use. I reported the issue immediately after delivery and explained that I have a marked sensitivity to tobacco smoke residue. I also suggested reasonable solutions, including professional odour treatment or exchange for another vehicle, even at additional cost to myself.

What has been most disappointing is the lack of communication. My initial email was sent on 17 May 2026 and, at the time of writing this review, I have not received any acknowledgement or response.

I hope NHS Fleet Solutions will improve its customer service by responding more promptly when customers raise concerns, particularly when issues are reported immediately after vehicle delivery.

Not sure about NHS fleet solutions. I find it really difficult to contact them and when you do eventually get through not very helpful. Still waiting for the vehicle the delivery date has been moved back several times meaning several months delay original delivery date was April 2026 and I don’t think I’m getting the vehicle this month June 2026. The dealership update is no more than useless “please be patient” we are doing are best! Not sure I have made a good choice and if it’s not here this month I think I will tell them to stick it

This is my fourth car from NHS Fleet Solutions and I have had no problems with any of the vehicles

As always extremely easy to use and efficient - no problems whatsoever

Good communication, car was delivered on time, straight forward process, all information handed or received via the app or email

My recent experience with NHS Fleet Solutions has been extremely disappointing and frustrating.

When my lease vehicle, an Audi Q6, broke down on 26 April 2026, I did what I believed was the correct thing and contacted the NHS Fleet Solutions breakdown team for assistance. At no point during that initial contact was I informed that I should contact the manufacturer (Audi) directly regarding the breakdown and courtesy vehicle arrangements.

This lack of guidance was the starting point of a series of problems that could have been avoided with proper advice and communication. Because I followed the instructions given, I ended up caught between NHS Fleet Solutions, Audi, Leasing company, Breakdown recovery team and Enterprise Rent-A-Car, with no clear ownership of the situation.

One of the most frustrating aspects was the difficulty in contacting NHS Fleet Solutions. It regularly took over an hour, and sometimes closer to 90 minutes or more than that, just to speak to a customer service representative. Email responses were also extremely slow, making it very difficult to get updates or assistance when I needed help.

My vehicle remained in the service centre for approximately three weeks. During this period, I continued paying my full monthly lease deduction of around £525 despite not having access to my vehicle for most of that time. I received only a limited courtesy vehicle period and had to rely heavily on public transport and taxis, particularly because I work shifts and public transport is often unavailable when I finish work.

As per the NHS Fleet Solutions policy, they only arrange and cover a courtesy vehicle for two days. During this period, the Enterprise rental team was contacting me repeatedly by phone while I was at work, asking when I would be returning the vehicle.

After numerous calls and emails, one of the senior members of staff at Coventry Audi (Listers) informed me that Audi would cover the additional rental charges for the extra four days. Based on this assurance, I retained the vehicle for those four days while waiting for confirmation and a resolution.

Unfortunately, I have now discovered that the agreed payment was never made, and the outstanding rental charges were subsequently debited from my personal bank account.

To make matters even more difficult, the member of staff from Coventry Audi who assured me that the additional rental costs would be covered has since left the company. I am now left in a position where I do not know who will take responsibility for the commitment that was made to me or who will resolve this issue.

I relied on the information provided by Audi staff and acted in good faith. Had I been informed that the additional rental period would not be covered, I would have made alternative arrangements. Instead, I have been left dealing with unexpected costs, significant inconvenience, and the ongoing burden of trying to resolve an issue that was not of my making.

As a result, I incurred additional travel costs and significant inconvenience while continuing to make full lease payments. To make matters worse, I was later charged £297.57 by Enterprise Rent-A-Car because the payment arrangements between the organisations involved were not properly managed.

Throughout this entire process, I felt that I was left to chase updates, coordinate between multiple organisations, and resolve issues that should have been handled professionally by the service providers involved.

NHS Fleet Solutions is supposed to provide support and peace of mind for NHS staff. Unfortunately, my experience was the exact opposite. The lack of clear guidance, poor communication, excessive waiting times, delayed responses, and absence of proactive support created unnecessary stress and financial hardship.

I hope NHS Fleet Solutions reviews its breakdown procedures, communication processes, and customer support standards so that other NHS employees do not have to experience the same difficulties.

Car that was delivered broke within the first month. Was in the garage for a month in total which put me in a difficult situation. They will not help you during this!! When the vehicle was given back, company are now trying to scam me claiming their were two charging cables with the car instead of one and trying to. Charge me a total of £455. Absolute disgrace of a company. Avoid!

The process was straight forward and swift, I was kept informed of the progress and delivery was made smoothly with no issue.

Good service

Placed my order and contract signed and then the contract was deleted and then trying to reinstate the contract their finance company keeps issuing a new quote with increased pricing and not allowing to reinstate the old quote which was signed by all parties- i thought a contract is a legal binding document? still being sent to various parties and car aparently is not yet ordered and been 2months. What a mess.. i have to call every week and send emails for an update and nothing changes and the excuse is 'waiting on finance company to update'. Logically you would chase with a follow up call??
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Update 03/06/2026
Based on nhsfleet reply my reference number is: 20393181

I have now officially logged a complaint through nhsfleet complaint policy and raised concerns with my NHS Trust as they are blaming finance company and my dealings were with Nhsfleet so they need to take it up and correct the issue. The excuse is the quote expired but it was with dealership for 20days so quotes do not expire when they go to next stage but locked in. I am not paying nearly £200 (latest quote issued) more per month due to delays and miscommunication from your side.!

The vehicle arrived in an unacceptable condition, which impacted my ability to initially inspect the car properly. The car arrived extremely dirty after being driven down from Northumbria. The amount of grime made a proper exterior condition check impossible upon delivery.

The infotainment system still contained the previous owner's personal details and stored data, posing a data protection issue.

Both provided key fobs arrived with completely flat batteries, requiring immediate replacement.

The rear windscreen wiper blade was heavily worn down and needed immediate replacement to be safe for road use.

The vehicle is amazing to drive however, whilst I have rectified the issues myself, for future reference I believe the above points have detract from an otherwise 'exciting' experience.

There was also an unexpected extended period for receipt of the vehicle, despite a quoted 1-2 week lead-time on the Fleet Solutions website. After comms with the FS team, it transpired the vehicle required a new windscreen. This communication was initiated by myself, and not as an update from FS.