I'm not a serial claimer. In fact, the last time a made a house contents insurance claim was well over 15 years ago. Policy Expert made the process very easy to navigate and progress. I was kept infor... Ver más
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Consulta las opiniones de los clientes
Gabe has restored my faith, he has explained the process, worked quietly with no fuss. Gabe always communicates about an hour before arriving. I don”t usualy like people / trade people in my ho... Ver más
La empresa ha respondido
Completing the portal claim form took 2 1/2 hours at one point l was left on hold for 32 mins with no one coming back to me. There was an error on the form, caused by a software update I was tol... Ver más
La empresa ha respondido
Following a very unfortunate event we found ourselves having to make a claim on our contents insurance. Not something we like to do. However, the cost to self repair or replace was just to significant... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We are the claims division for Policy Expert, getting things done for our customers quickly and effectively is what sets us apart. When life takes an unexpected turn, we combine smart technology with genuine human care to deliver a market-leading claims experience.
Información de contacto
14 Sovereign Way, TN9 1RS, Tonbridge, Reino Unido
- home.claims@policyexpertclaims.co.uk
- policyexpertclaims.co.uk
4,5
Excelente
10 mil opiniones
Invita a los clientes a opinar
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Great service very professional and…
Great service very professional and friendly thank you
30 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon Ms Berry,
We are glad you enjoyed our friendly and professional service. Thank you for the review.
Best wishes,
Ellie
No faff claim
No faff; quick and efficient assessment of problem and settlement
30 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience. We always aim to provide a quick and straightforward service.
Best wishes,
Ellie
Accessing smoke damage to my property The 2 men that came were polite, through and professional and…
The 2 men that came were polite and very professional.
30 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon Mr Grealis,
We are glad our team was polite and professional. Thank you for your review.
Best wishes,
Ellie
Respuesta de Policy Expert Claims
Good afternoon Mrs Field,
We are glad you enjoyed your experience. We are happy to hear that our team processed your request so quickly. Thank you for your feedback.
Best wishes,
Ellie
Quick response and fast…
Quick response and fast agreement/settlement
Could not ask for more
30 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience. We always aim to provide our clients with a prompt and efficient resolution. Thank you for your feedback.
Best wishes,
Ellie
When if first realise I needed to make…
When if first realise I needed to make a claim I rang and couldn’t get though , so I rang customer service and the guy on the other end of the phone when though the claim with me.the surveyor came the next day and my claim was complete the day after well done policy Expert
30 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience with our team. We appreciate your patience when you initially tried to reach us, and we are pleased our customer service team could assist you in registering your claim. It is great to hear our surveyor visited so quickly and that we resolved everything for you the following day. Thank you for sharing this positive feedback about our swift process.
Best wishes,
Ellie
Two lovely gentlemen came today very…
Two lovely gentlemen came today very polite and felt fully informed about their work, showed empathy and understanding of our situation, very respectful of our property, absolute credit to there company.
29 de octubre de 2026
Respuesta de Policy Expert Claims
Hello Kelly
We are glad you enjoyed your experience with our team members today. We appreciate you taking the time to highlight their polite manner, respectfulness, and the care they showed for your home and circumstances.
Kind regards
Kerrie
First class
First class, easy to navigate the portal, assessor turned up when he said he would. Explained everything on the policy I have and settlement received the very next day. Outstanding. I have never claimed on any insurance policy before and it was a great experience.
29 de octubre de 2026
Respuesta de Policy Expert Claims
Hello Stephen
We are glad you enjoyed your experience with our digital platform and found the process so straightforward.
Kind regards
Kerrie
Fab experience
I had a great experience with these. Fast service with great communication throughout my claim. Friendly customer service. I couldn’t fault them!
29 de octubre de 2026
Respuesta de Policy Expert Claims
Hello Lisa
We are glad you enjoyed your experience with our team. Thank you for your feedback regarding our quick support, clear updates, and pleasant assistance during your claim.
Kind regards
Kerrie
Great service
Joe arrived with 2 work colleagues to check dampness and set up a dehumidifier on a kitchen wall. (Flooded bathroom above). All very polite and professional. Set up fast and all mess cleaned up. Thank you.
29 de octubre de 2026
Opinión espontánea
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience with our team during a stressful water damage situation. We are happy to hear that our technicians arrived promptly, behaved professionally, and left your home clean and tidy after setting up the equipment. Thank you so much for your kind feedback.
So that we can pass on your comments to the relevant department, please provide your policy number and claim reference to feedback@trinityclaims.co.uk
Best wishes,
Ellie
Excellent service from start to finish clear…
All good from start to finish clear communication from all team members, especially Duncan who was very professional and assisted me at all times with the Claim informed me on the settlement system. I felt that the overall company cared and excellent customer service throughout the whole stressful time ..I felt reassured. Thank you Tracey
29 de octubre de 2026
Respuesta de Policy Expert Claims
Hello Tracey
We are happy to hear that our team provided clear communication and supported you through this stressful period.
Kind regards
Kerrie
My experience
The person who came was very courteous, polite and informative. Very thorough in doing his searches.
29 de octubre de 2026
Opinión espontánea
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience. We appreciate your feedback about our team member's polite, detailed, and helpful visit.
So that we can pass on your comments to the relevant department, please provide your policy number and claim reference to feedback@trinityclaims.co.uk
Best wishes,
Ellie
Respuesta de Policy Expert Claims
Hello,
Thank you for taking the time to share your positive experience with us. We're delighted to hear your feedback and will ensure it is shared with the relevant team.
Kind regards
Kerrie
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience. We always aim to provide our customers with a smooth, fast, and straightforward process. Thank you for your feedback.
Best wishes,
Ellie
Service was first class
Service was first class, did exactly what they said they would do and swiftly
29 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience. We always aim to deliver our work quickly and keep our promises.
Best wishes,
Ellie
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience with our team. We appreciate your feedback.
If there was anything we could have done to make this a 5* experience for you, please email your comments to feedback@trinityclaimas.co.uk
Best wishes,
Ellie
Very disappointing service had a policy…
Very disappointing service had a policy old for new when I reported a leak I called up and explained what happened and asked them to repair was told I had to get estimates they don’t so I did sent them in in the mean time a assessor came out and agreed what I needed done weeks later they replied with they needed estimates with my address on it so had to do again the amount came to 10k approximately they come back with a offer of just past 6k and due to the company not being vat registered they didn’t except this each correspondence token weeks inbetween and they give the excuse they were busy with other claims this has taken so long my hand was forced to except the offer leaving me to try and do a lot of the unskilled work myself inbetween working and have a lower standard of flooring that I had so I could get my home back to a living standard the areas damaged were my lounge and bathroom so you can imagine how I have to live this toke over two months before I had to except the claim giving me 5-6 weeks to get my home ready for Xmas if I can get the trade men in I need
Leave this company well alone bullies praying on your situation changing goal posts and god knows what hide book for prices they use must be 20 years old
29 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
Thank you for taking the time to share this detailed feedback regarding your recent claim experience. We appreciate you bringing these difficulties to our attention, as it helps us identify where our processes require improvement.
We have passed your claim to our Customer Relations Department to investigate in full and a member of the team will be in touch in due course.
Best wishes,
Ellie
Poor communications
The low score is because of the poor communication from the insurers when I had to make claim from being hit by a third party. I wasn't given a courtesy car, even though I always request it when insuring a car.
19 de octubre de 2026
Opinión espontánea
Respuesta de Policy Expert Claims
Good afternoon,
Thank you for sharing your feedback. We are sorry to hear about the poor communication you experienced during your claim and the frustration of not receiving a courtesy vehicle.
So that we can look into your claim and give your comments the attention they deserve, please provide your claim reference and policy number to feedback@trinityclaims.co.uk
Best wishes,
Ellie
Efficiently handled
Efficiently handled. Quick responses. Directions of what to do given. Settlement was sorted in just over three weeks.
29 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience. We appreciate your feedback regarding our prompt communication and the swift resolution of your claim within a few weeks.
If there was anything we could have done to make this a 5* experience for you, please email your comments to feedback@trinityclaimas.co.uk
Best wishes,
Ellie
Pointless
30 years paying home insurance without a claim and the minute something happens they find a reason to not pay the claim. Shysters. Find a better insurance company.
29 de octubre de 2026
Opinión espontánea
Respuesta de Policy Expert Claims
We thank you for your feedback. We are sorry to hear you are not happy with the service provided and you claim has been declined.
We have passed your comments to our Customer Relations Department who will investigate your claim in full and a member of the team will be in touch in due course.
Best wishes,
Ellie
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