I’ve ordered now with their website twice, the second time there was a bit of a delay from the courier but Poppin Candy kindly responded to whatever inquiry I had concerning the delay and offered to h... Ver más
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Consulta las opiniones de los clientes
A complete rip off. I received a gift box/bowl of sweets for Father’s Day and was horrified when I saw the receipt that was accidentally left in the box. 500g of sweets for £19.99 there’s nothing spec... Ver más
Honestly. I haven't even tried the candy yet. I just ordered(first timer here) and there was an error with my shipping address. I contacted them via email, and let me just say, I've never had a faster... Ver más
I was double charged due to a glitch when placing my order, and I didn’t even realize it. They refunded it very quickly without me even needing to reach out, and when I contacted support out of conf... Ver más
Información sobre la empresa
Escrito por la empresa
The world’s fastest growing online candy, drinks & snacks store! As seen on TikTok, Instagram, Youtube & more!
Información de contacto
England, S, Derbyshire, Reino Unido
- info@poppin-candy.co.uk
- poppin-candy.com
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 35% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
What a fab customer support from Poppin…
What a fab customer support from Poppin Candy!
I accidentally chose the wrong shipping option and the problem was resolved within half an hour of my emailing the customer service team.
Fantastic communication and super friendly replies - can’t wait for my order to arrive! Will definitely purchase again.
Thanks Chelsea!
I put my address wrong
I put my address wrong and reported it and they quickly answered me correcting my error they are very fast and I had already ordered before everything arrived in good condition and very good everything here waiting for my new order waiting to try those delicious sweets.
The address on my order was incorrect
The address on my order was incorrect, but I emailed immediately upon realising the issue. I'm pleased to say that it was resolved in no time. I really appreciate the swift help with this!
Ordered some freeze dried candy
Ordered some freeze dried candy, haven't received it yet. No communication at all. Save youre money and use an alternative competitor.

Respuesta de Poppin Candy
Great response time in fixing a…
Great response time in fixing a shipping issue!
Fabulous candy selection from all over…
Fabulous candy selection from all over the world. Super helpful customer service team who helped add an item on to my order that I forgot to avoid extra shipping costs. Quick delivery and quick responses.
I’ve made quite a few orders from here and it’s a great experience every time. So fun to try the new varieties they release and such a great present for loved ones who love sweets!!!
Great team and great products.
Would give 6 stars if I could!
100/10 customer service!
Honestly, their customer services is perfection! Their responses are really fast and they get to the bottom of things quick! Also being in the US I feel like my ordered shipped really quick! Overall would highly recommend!
Fast, Friendly & Fun
Fast, friendly and FUN! Every order from Poppin Candy brings me joy. It's the best place to order those trending candies and drinks or find something that's just not available in my area. My latest order is 3 boxes of mystery items and I can't wait to get them! Another big plus is they will actually address and answer your emails and social media messages! I definitely recommend Poppin Candy based on my experiences with them. Nothing but positive outcomes and happy family members!
GREAT customer service, but long lead time!
GREAT and kind customer service, and the candy is so special and delicious - I can't find anything like it in the US. Shipping and Processing are very long, and if that were quick, they would likely have a lifelong customer. That is the only reason I can't give 5 stars. I ordered a bag of BUBS mix as a Christmas gift back in early November, but it didn't arrive until late Jan. so that was a bummer, but everything else was great.
Fantastic customer service
Fantastic customer service I forgot an address line and was informed very quickly and given very clear and simple instruction on how to fix this which was dealt with almost instantly, will definitely be ordering again.
Shipment arrived to the United States…
Shipment arrived to the United States very quickly. The soft and chewy candies are delicious especially the Bubs.
Disappointed
Recently ordered on here as I liked the fact they do loads of different sweets. Had £40s worth arrive but was really disappointed. Me and my husband barely ate any as we didn’t like the taste, and a lot of them tasted stale / old.
First and last time using this company, we’ve used other online pick n mix companies before which are much nicer and cheaper.
Really good!
Got two pick n' mix options from here - one 1kg bag and one bowl, and both arrived really promptly and well packaged. Haven't gotten through it all yet, but from what I have had (I ordered gummies mostly, no chocolate or anything) it's really soft and fresh. They taste great! They really do fill the bag/bowl right to the top, so you don't feel like you're getting scammed at all
The choices for the pick and mix options are crazy (in a good way), pages full of interesting things to pick from, a lot from different places too. A lot of them were sweets I've never seen before
Absolutely recommend this store, and I'll probably be coming back at some point to try out some other stuff! :)
Wonderful customer service and great snacks!
I mistyped my address and got an email to help me fix it the next day! Very helpful and great tasting candies 🍭 10/10!
Would recommend.
Was a bit wary of this company as I’d never heard of them before and the fact that a lot of the good reviews were from people who seem to adore their TikTok page I had to take those with a pinch of salt. That being said they exceeded my expectations. Quick delivery everything was packed so well and incredibly reasonably shipping costs. Definitely coming back again for more
They are a wonderful company
They are a wonderful company! Great sweets and even helped we out with a small ordering hiccup! Thier vry polite and sweet
~Kara
Great customer service!!
I haven't received my order yet, but the customer service I did receive makes this a 5 star experience. My shipping address was wrong (completely my fault) so I quickly emailed them and asked if they could change it. They responded so fast and took care of the problem for me so quickly! Definitely will be buying again just because of that. Thank you!
Good customer seevice
Premium Customer Service!
After my 6th order, I feel compelled to write a review! As a US customer, my orders always take a few weeks to arrive, but it’s well worth it. The candy is always fresh and packaged well!
This last order, I forgot to enter a promo discount code. So, I emailed customer service and within a day, I received a reply AND a refund of the discount amount that I would have received on my order.
Customer service is always polite, but this time I was pleasantly surprised!
Thank you Poppin Candy for great products and service! I’ll be ordering again!
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