If I could leave less than 1 star I would... the time and effort spent trying to claim my recent order (#4766358). I still haven't received it after a horrible 3 attempts from BROAD REACH/ASENDIA. S... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Quality of item is very good, packaging was protective and item was easy to put together. Only issue was tracking, but that was beyond their control. 3rd party they used took days to deliver package d... Ver más
I love all my new pictures! Great sale, easy to navigate website, lots of options (sizing & colours) and free shipping! Really enjoyed putting them up. I will definitely be ordering again when I redo... Ver más
Achat en ligne convivial. Livraison en deux colis. Tracking difficile à suivre pour 2 ième colis. Difficile de rejoindre le service à la clientèle, ai du m’y prendre à plusieurs reprises; pas de s... Ver más
3,7
Medio
744 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
If I could leave less than 1 star I…
If I could leave less than 1 star I would... the time and effort spent trying to claim my recent order (#4766358). I still haven't received it after a horrible 3 attempts from BROAD REACH/ASENDIA. Save your time and money and shop elsewhere! Lots of good online and local options.
23 de mayo de 2026
Opinión espontánea
Respuesta de Posterstore
Hello Vanessa,
Thank you for your feedback.
We are very sorry that you had this unpleasant experience and that your order was not delivered. Please be assured that we are continuously working on improving our delivery process to prevent situations like this from happening.
We confirm that a full refund for your order has already been issued, and we hope you will give us another chance in the future.
Best Regards.
POSTER STORE
Very bad experience
Very bad experience
Ordered a poster, a frame and wall hooks. Only received the poster in a very bad shaped box. The poster was also in very bad shape to say the least. Honestly I do not recommend. Waiting to see if their customer service will be better to handle my refund request.
8 de septiembre de 2025
Opinión espontánea
Respuesta de Posterstore
Hi Gabrielle,
Thank you for your review.
We’re sorry to hear about the issues you experienced with your order. We understand this is a frustrating situation and sincerely apologize for the inconvenience.
We kindly ask you to reach out to our customer service team with pictures of the damaged articles, and they will promptly help you find a solution or compensation.
Wishing you a lovely day,
DESENIO Team
Poor quality
I got 2 frames and the 2 have major defect (70x100cm) they are very cheap, not good quality. I don't have any news from them. Was the first and last time I order there. Very disappointed.
2 de julio de 2025
Opinión espontánea
Respuesta de Posterstore
Dear Customer,
Thank you for sharing your feedback with us.
We’re very sorry to hear that you received damaged frames and that your experience did not meet your expectations.
This is certainly not the level of quality or service we aim to provide. Please contact our customer service team at info@desenio.se and include photos of the defects, so we can assist you further and find a solution as quickly as possible.
Thank you for bringing this to our attention.
DESENIO
Nice quality.
Well package to avoid transit damage. Delivered before estimated delivery time. Nice quality.
3 de abril de 2025
Respuesta de Posterstore
Hi ,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
Team Poster Store
Respuesta de Posterstore
Dear Customer,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
Very poor quality prints.
I recently ordered two smaller posters to frame and hang in my bedroom. They both look like a child printed them on a printer with low ink. Quality is very poor, especially the one with a black background. I will not be ordering from here again.
23 de marzo de 2025
Respuesta de Posterstore
Hello, Gina!
We're sorry to hear that our posters didn't meet your expectations. Our goal is to offer high-quality products that bring joy and pride to your home, and we regret not achieving this for you. We take great pride in the quality of our artwork and materials. Each piece is crafted on 200g/m² uncoated, age-resistant paper for a premium, long-lasting finish. Plus, the matte surface prevents glare and enhances the artwork's appearance, ensuring it complements any décor.
If you feel the quality of your poster was compromised due to a defect, we're here to help! Our Customer Service team is ready to assist you. Please reach out via our website's contact page and provide any photos or details about the issue. This will help us understand the problem and ensure we address it properly. We want you to be completely satisfied with your purchase and are committed to making things right.
Thank you for bringing this to our attention. Your feedback is invaluable, helping us improve our products and services.
We look forward to assisting you further and hope to restore your faith in our brand.
DESENIO
Beautiful & Great Quality
Such a great selection of posters. The frames are expensive, but it looks fantastic. The delivery was really quick as well. Overall, I’m very happy with my purchase.
23 de marzo de 2025
After seeing so many negative reviews
After seeing so many negative reviews, I was initially concerned, but my experience turned out to be quite good. This company was the only one I found that allowed me to print a poster in the size I wanted. The poster arrived earlier than expected, which was a pleasant surprise, although the website never got updated. I was worried about becoming just another statistic of customers who had issues, but fortunately, everything arrived perfectly. The packing was excellent and effectively protected my poster. I won’t give a full five stars because of the website issues and because I think the paper quality could be better for the price I paid. This was disappointing, but it’s not enough to stop me from doing business with this company again.
16 de marzo de 2025
Had to return and still waiting for refund
Had to return and still waiting for the refund after weeks. The resolution was way to low and looked bad even from a far. It it was printed on normal thick paper and not poster paper.
19 de marzo de 2025
Respuesta de Posterstore
Dear Sarah,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
In regards to your refund. I can confirm that we have not yet received the posters in our warehouse according to the instructions given to you previously by our Customer Servicer agents.
In order to issue a refund we need to make sure the items have been sent back.
Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help you resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
We’re here to help and would love the chance to turn your experience around.
Wish you a great day.
DESENIO
Respuesta de Posterstore
Hey Kim! 😊
We're really sorry for the mix-up with your order. We know how much you were looking forward to your new posters, and we're here to make it right!
At Poster Store, we care about getting every detail just right, so let's fix this fast! Our Customer Service team will reach out to you, and we'll make sure you get the right items. Your happiness means the world to us, and we appreciate your patience.
Please do not hesitate to contact us If you have any further questions.
Have a nice day.
POSTER STORE
Nice and original posters design
My package arrived within the proper timeline, posters quality are as expected and prices are great. I found the frames a bit expensive though
16 de marzo de 2025
The product is perfect
The product is perfect! The quality, the size! I’m in love with the product. The delivery was quick.
16 de marzo de 2025
Frame was delivered quickly and was…
Frame was delivered quickly and was exactly the right size needed! I wasn't able to find this unique size anywhere else.
17 de marzo de 2025
Easy site
Easy site! Quick purchasing process, fast shipping and well packaged. I'll order again!
16 de marzo de 2025
Great products
Had some difficulties at first with the payment system but everything turned out great! The quality of the posters is great!
11 de marzo de 2025
Great variety. Very Happy
Great variety; came quickly; loved the posters that arrived; nice frames. Very happy:)
8 de marzo de 2025
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.